Except hard to park generally ok and on time. The people are attentive to customers Reasonable rate to Manila read more

Sea Freight I have been sending packages to the Philippines via Johnny Air cargo for years and was very satisfied, even though the rates has gone up , I am very much satisfied by ther service. But this week (Tuesday -August 5, 2025), I waited for hours for my box to be picked up after the confirmation that they will come. I ended up calling the agent Aiza and she told me that she forgot to give me a call to let me know that the pick up was canceled. I was sooooo disappointed being that I stayed home waitng for nothing. I said, ok I'll give them another chance. We rescheduled the pick up date and time to today Friday, August 8, 2025. This time Aiza called me and confirmed again that the box will be picked up between 3 to 4 pm. I waited and even canceled my appointment this time and AGAIN, no pick up happened and the driver or person whose supposed to pick up the box, did not call or text to let me know that he's coming or not. It WAS EXTREMELY UNPROFESSIONAL and DISAPPOINTING. What happen to JOHNNY AIR cargo.? read more

I inquired about air cargo with Johnny Air to send Christmas gifts to the Philippines. They told me it would take 5 to 7 days upon flight date. When the package was picked up they told me it would take approx 10 days. But now they are claiming it will take at least 2 weeks. I INQUIRED SO I CAN HAVE A PROPER TIME FRAME. It will arrived AFTER CHRISTMAS. Why lie about lead time to people sending Christmas gifts??!? The website sucks it only says In transit to Ph for 8 days. No one knows where the packages are. I paid 200dollars to be disappointed! I could have used a different air cargo courier HAD I KNOWN. DO NOT BOOK THIS IF U RELY ON TIME TO DELIVER YOUR PACKAGE. read more

This review is for their Money remittance service. There are usually one or two workers behind a kind of glass encased area. It's pretty quick and efficient. Weekend mornings around 10-11am it can get a little busy. The general inside store area though? It's a bit cluttered with boxes that are waiting to be shipped. I personally have not used their shipping service, but judging from the boxes everywhere and out in the open? I don't think I would. read more

Johnny Air Cargo - Shipping Centers Near Me - Woodside, New York

Part of doing business in an increasingly global community is sending documents to another country. Yes, there are still times that originals are required. : ) If you need to send documents or a package to another country, especially the Philippines, quick and fast, Johnny Air is one of the best options to do so. It takes about 6-7 days and the cost is very reasonable, $7.00 for a letter pouch or $5.49 per pound, minimum of two (2) pounds. Please note that these rates are for mailing non-electronic material. Johnny Air is more popular though for shipping boxes ("balikbayan boxes containing gifts) by way of ocean carriers to the Philippines. Part of Philippine culture is demonstrating affection by sending gifts and these boxes travel for about 30 days, eagerly awaited and opened to oohs and aahhs of loved ones. And, don't for one moment think anyone will listen to you as you point out that for adherents of pragmatism, it makes more sense to send the money as they can purchase all those items in Manila anyway. :) The cost of shipping is $59. read more

Johnny Air Cargo - Shipping Centers Near Me - Woodside, New York

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This review is for the "Shopping Online" service of Johnny Air Cargo. I don't normally write reviews but was so impressed and happy with the service provided by Gina that I had to! She was the person I communicated with exclusively and she is incredibly reliable and a dedicted employee - she was even texting on weekend and late into the evenings! I didn't know about this Johnny Air Cargo's express delivery until I had to send some important items to Manila, quickly, but economically (or at least good value), and found this service. What a great concept that JAC provides, you could just order what you need from any online store(works great if you are not local in the NYC area) and send it to JAC directly. Although it is a great idea, IF the service is bad, a lot could go wrong. What made the experience EXCELLENT is the service provided by Gina. Her personal and reliable service and dedication is what made the experience AMAZING. There was a little hiccup in a batch of orders I made because although it was sent to the same exact address, there is another arm in the company called JAC-Plus which I think I mistakenly copied from their website, but Gina figured it all out, so make sure that you are sending it to the correct JAC office :) THANK YOU again Gina for making this a wonderful experience and to Johnny Air! read more

I've been a long time client of Johnny Air and for all those years I've never encountered any discrepancy nor meet one rude person in their office. yes, I am not going to say they are totally perfect, but just remember that misunderstanding, delays and what have you sometimes happen. unavoidable circumstance also happens in other companies. we are all humans and we have a wider knowledge and understanding and also our limitations. the delays and other unpleasant meetings are all part of human nature. we are not only concerned with the unruly people we meet, we should always remember that there must be some reasons for her/his action. Now, once our package leave the office bound to its destination, we have to consider that there will be some problems, not necessarily johnny air. remember that these packages are handled by so many people and entities and these people thru no fault of their own will surely encounter the same problems. now can you pinpoint whose at fault? Diehard Client read more

Sent a package last Feb 2 ,2020 to Davao City ,Phil. Paid for Express delivery. Was told to arrive in 10 days. Up to now still in transit . It's been 20 days. Please don't send a package thru Johnny air . Paid a lot of money for a bad service. read more

They need to modernize the way the do their business. I tried sending box to this place, but unfortunately they don't accept credit card only cash or check, I tried offering VENMO and they don't even know about it. I do cashless transactions so they need to find a way to do everything digital. Also I tried setting up a schedule for pick up and they told me nobody's available that day, they will text me if someone is available in there own time. I'm the client and I'm not the one who's supposed to adjust to them they should adjust to me and my availability since they are taking my money in exchange for the service, and besides I schedule it one week in advance. I'm sorry for my 1 star review but I have to do this in order for you guys to modernize your business. I'll give you a 5 star review until see change. read more

Worst services ever lines are too long and crowded only one teller and so slow.they don't care about their customers if there is an alternative services for your needs make this the last one on your list. read more

Sent a laptop to makati on Oct. 21, 2020, valued at $500. Was charged total $86+ change, all in with delivery. Paid using my credit card. This is $27 cheaper than LBC's rude customer personnel. JohnnyAir's lady behind the glass counter was very efficient. The whole transaction was a breeze, 5 minutes tops. My son received it exactly after 7 days. That is great service all in all. Definitely using JohnnyAir from now on. read more

Send prescribed important meds and paid door to door knowing will arrive within 2-3 weeks as promised by JAC.More than a month and not clear whether package will reach my parents,track says recipient phone out of reach but as per my parents someone from JAC Manila contacted them without letting them know how to receive the package,my parents tried to contact number but no one is answering.Johnny Air is not a reliable company,not even sensitive to customer needs,this are medication for my parents.Emailed JAC but no response,very poor customer service.Do not send on this company,expensive & unreliable. read more

First of all i waited for half an hour because the lady was on break from 12:45 pm to 1;45Pm. on a sunday afternoon where they were supposed to close at 4p.m. Filipino style. She probably took a nap. So when she came in she weight my box which contains sneakers and 2 bottles of vitamin E. After declaring the value she ask me for a delivery fee $5 and she ask me if i have vitamins inside and i said yes. Guess what? she charged an additional of $10 dollars for 2 bottles of vitamin E which is almost the price of what I bought those vitamins. This person is a scammer. Charging me for a 2 bottles of vitamins. I thought this person will just charge me for the weight. Johnny air not recommended. 3 thumbs down. read more

I have never sent a balikbayan box before and will never do it again. If you are sending a balikbayan box, use another company because Johnny Air is probably the most unprofessional and will rip you off. First of all, they would not pick up my box from downtown NYC, so I had to drop it off. Fine. I dropped it off and spoke to the agent downstairs in the East Village location. I told her I wanted to send this box to Cavite. I filled out the necessary paperwork and she listed the cost on the invoice which was $60. Mind you, this is almost $20 more than some of the other companies, but I just wanted to get it done. I thought everything was fine, when a couple of days later I receive a phone call from their office stating that because my box was being delivered to Cavite it cost $20 more which I had to pay to their Queens office. I tried to explain to the gentlemen that their staff member charged me $60 and she knew exactly where it was going. He then proceeded to tell me that she made a mistake and that she should have charged me an extra $20. Now, my argument is this, I did not make the mistake and your Johnny Air staff did by misquoting me. So naturally in a service based industry, the business should accept that responsibility as I am the client. that was not the case as the guy began arguing with me and threatening me that if I did not send the extra $20 they would not send my box. Not really sure, but I think that is classified as extortion. Holding my mom's balikbayan box ransom so you can get your extra $20. All I can say is WOW. They were completely unprofessional and rude. Here's the kicker, It is now June and the box still has yet to arrive to my mom. It was sent in the end of February. They told me 30-45 days. What a joke. I think this is all a scam, so if I were you I would never use this company for anything. read more

All I can say here is that I had to get a laptop to my wife in the Philippines in a remote area quickly...........these people made me like my parcel was the only one they had to worry about. Great job JAC!!! read more

An update: It took about 3 months for the Balikbayan Box to show up in Manila - funny thing is, we were actually IN Manila visiting my parents when the darn box finally showed up! Some things were missing from the box (my dad's running shoes and a giant thing of shampoo) which was odd and unexpected. Not sure if I'll ever send another one of these boxes - it took considerably longer than expected (3 months! Sure they told us 2 months, but add another month to that and it becomes an insanely long period of time). read more

Affordable × they have this so called facebook chat which no one's answering when you send a message × delayed arrival of package × their people dont know where the package is × system is very outdated. I'd rather have a system like ShippingCart × Advertises for a transit time of 7-10 days, yet my parcel with them is already intransit for 12 days, and still counting x Posted an advertisement to send package before feb 3 so customers can receive it on Valentines day. They received my package on 31st of Jan and it's past valentines already but my package is still nowhere to be found read more

I'm really disappointed coz I asked first before I send the package if it's guarantee to arrive before my niece birthday, they said yes... but now how many days my package just got stuck in Manila... I called few times and they have a lot of excuses,, they said that too much passengers on the plane so they rescheduled the delivery to Cebu then again and again... I mean I pay extra for that just to be on time... read more

To many immigrants who were lucky enough to be in this country .legally and work and to some who came illegally... and also find work.... have a common goal.... To be able to send that hard earned money back home..and help out....I think this is a trait we all can identify...There is always a line to remit money home...at Johnny Air.... .....To help the family with their mortgage... .....Or rent... ......To help with construction of their dream house ......To help with hospitalization of a love one ......To put food on the table .......To aid with opening up a business .......To help aging parents .......Help with burial expenses .......Or tuition fees or whatever reasons they might have ...but for me ..the sudden death of my brother leaving 7 children behind ...found me going to Johnny Air Remittrance Express . to help send some money for the family.... becoming a regular throught the years ....this time sending my nieces to Nursing school so they can be of help to their family in return..They'll be graduating soon and hopefully will be done in a year....Aren't we all glad we have Johnny's to rely on....in times like this....Long live Johnny Air!!! The fastest way to send money home..... read more

The lady who answered my call was so rude. Worst customer service. I was asking about the update regarding my packages that i sent 2 months ago, still no update. I gave her the tracking and she responded to me with an attitude that the tracking was too long and she doesn't handle "boat" cargo. She asked me to just hang up. I can't believe the attitude read more

Very helpful. Customer service is great. They were able to ship my packages to the Philippines on time most of the time. Some customers need to understand that some packages get delayed because of other circumstances such as delays on its way to its destination. It's definitely one of the most reliable parcel service from the US to the Philippines. read more

Johnny Air delivery of balikbayan box takes very long,,, The employees do not have a 'professional' attitude toward customers... Service and delivery need a great deal of improvement THE QUEENS OFFICE is particularly the one that should be placed ON TRACK !!! read more

Today, May 22, 2014 the box has not arrived yet. There are no words to express my disappointment and frustration of this incident. There very unprofessional making promises to me week after week. IF YOU ARE READING THIS PLEASE TAKE MY ADVISE AND TAKE YOUR MONEY ELSEWHERE. YOU HAVE BEEN WARNED! read more

My sister sent a package from Manila March 9 and she was told that it'll take 3-5 days. March 20 I had to call Johnny Air to follow up and I was told there was a delay. I gave my cp number because my landline is not working. I called their costumer service and I was told that they are not aware of any delays, hence, they contacted Johnny Air NY to follow up as well and an email was initiated. March 23 I called them again and I was told that my package was already there and they were trying to contact me March 21 but to no avail. They were calling my landline and did not even bother to call my CP!!! What a bunch of *#%%!!! So ridiculous! People surely doesn't care about the business and most importantly the costumers!!! Now, the very sensitive item in my package is yet to be seen. Hoping it would still be usable and could do its purpose... read more

First time to send a box back home. Anyways to make my story short, box was picked up from my place oct. 2. Sent out by johnny ocean cargo on the 19th. Was promised it will arrive in 60 days, before Christmas. Box arrived Feb. 8!!!!! that's 2 months after the Christmas holidays! Dang. Thanks johnny air. My family missed all their Christmas presents. I was I can give a half-star rating, for at least not losing my box. Oh btw, employees don't know shit about the process. read more

If I can give zero stars, thats what I will do. Their price is ok but I guess you shouldn't expect something great for something cheap. Customer service is terrible and the pick up is ALWAYS late. I have another box to send and I am seriously considering taking all the contents of my almost-full box and moving it to another box via another company even though they will be more expensive. They are a terrible and unprofessional company. Pls do business elsewhere. I would like to see Johnny Air Cargo lose business.. even better if they close down for good. There are several bad reviews right now, not just mine. I think all of this speaks for itself. read more

This is the second time I am being told that they won't be able to make a home pick up at our house in Brooklyn. I even had to call them to find out why they didn't show up. They make these appointments with set time ranges and DO NOT BOTHER TO SHOW UP AT ALL~! This is too unprofessional. We were making our transactions through the Queens Office. Why did I not listen to earlier reviews. If you can send Balikbayan Boxes elsewhere please do.. and please let me know where. read more

This is the second time I sent a package. The first one was around New Year's so understood holidays will slow things down. But my package made it in 10 days. My second package arrived in 6 days. You can't beat that service. And the price is very good. I told my friend if she knows anyone who is sending a package by air to the Philippines to tell them to use Johnny Air Cargo. I don't only want to write bad reviews like I did with my local post office. When service is excellent it should be commended! read more

Ultimately, I have had a great experience with online shopping @ Johnny Air Cargo Padala. The website and its features are helpful and easy to navigate - like the online chat. In addition, customer service is superb. I am an online-shopping customer of both Ginalyn and Joy - their professionalism, efficiency, and kindness is much appreciated. I thought the process was going to be difficult at first but they guided me through it and assisted me well - all my online purchases have gone through smoothly. I recommend Johnny Air. read more

Been using Johnny air for years! They're great especially with the express mail. Always on time! There's only one negative in this business. No one smiles! Not even one of the employees! It seems like they hate working there. read more

It's been 4 months since Johnny Cargo told me that they already shipped my box to philippines, keep on calling them because i was hoping that it would arrive before my son's graduation. The lady always tell me that my box is in manila and it will be shipped after 2 weeks? 3 weeks? For some reason i don't know. So yeah! I waited and waited and waited. Called them again after a month of telling me that it will be shipped to Koronadal blah blah yada yada, and The lady still told me to wait for 2-3 weeks? AGAIN! Seriously??? It's my first time to send a balikbayan box to philippines for my son who was waiting for his box. It's almost april and i still don't know where the heck my box is. Since you guys decided to ship it thru johnny ocean not johnny air cargo. No tracking no nothing!!!!! So disappointed!!! everything on that box was for my son's birthday and graduation that's the reason why i send it last november for my box to be in koronadal by feb or march as what you people promised! read more

Two years ago was the first time a box was sent to the Philippines. The box was received without any problems. Then several boxes were sent without incident. Several months ago, a box was sent. The box arrived at its destination with over half of the items missing. The box was properly sealed. Someone had opened the box. Toys, vitamins, candy and other knick knacks were stolen. In July, another box was sent. The box of items were insured. Knowing that there is a thief in the company is enough to use caution (Proverbs 29:4). Someone hand opened the box. A 14" doll with wings was stolen. Two bottles of vitamins and other items were stolen. Before shipping, make a complete list of your items. Do not send irreplaceable items. There is a rotten employee working for Johnny Air. The company has just lost a good customer. read more

The WORSE ever! Don't ship with this company unless you want to have headaches I sent two boxes and its been over 3 months and I still have not received them. They are not cheap either I send another box from another company in new jersey for half the price and got the box already. read more

Had a bad experience with Johnny Air Cargo. My phone got lost/stolen and they didn't do anything to pay me back. I erroneously shipped and did not declare it, but they should have called me if they found an electronic on my shipment and I'm willing to pay for it, They have no right to steal or take it, it's my iphone I bought from my own pocket. I spoke to the manager and they said their mission statement is INTEGRITY-I don't think so the company stand by it. Don't us JOHNNY air ever. read more

HORRIBLE CUSTOMER SERVICE - DO NOT USE JOHNNY AIR CARGO!!!!! They had me book a week in advance for a pick up. The lazy dispatcher in the East Village office never coordinated with the driver even though he had a week to do it. When he realized he didn't contact the driver - he called me back on the pick up day FOUR HOURS after I called him with a response that they couldn't do my pick up because it was raining!!!! What a stupid excuse - they are just lazy!!!!! Would never recommend this place to anyone - such a waste of time!!!!!!! read more

horrible!!!!!!! please send your packages or give business somewhere else... either they lose your package or it will get to the destination next year. I WILL SURE MAKE THE BETTER BUSINESS BEREAU gets an earload of my complaints....Johnny air needs to get the packages on time....this is crazy! waiting for a package this long and could not even talk to anyone..everyone has different information...this company SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Make every effort to avoid sending "balikbayan" boxes through Johnny Cargo. It takes them an average of 2 1/2 months to deliver boxes. Absolutely disappointing and frustrating. Completely incompetent! read more

Sucks.... My package took 90 days before it was delivered. No way to send with this company anymore. NO WAYYYYY.....

October 18, 2014 - We are expecting a pick-up of balikbayan box in the morning. At noon, they called and moved the schedule to a specific time in the afternoon. And still they didn't make it on the committed time causing us to just cancel the pick-up. Johnny Air Cargo Inc. will make you stay all day long at home just to wait for their unpredictable arrival. Such a waste of time if you have other outside appointments. Whoever is the delivery team working on this day, from the customer service representative who keep on giving way off-track estimates/re-estimates, please show some quality service. It is unquestionable that we have to improve on scheduling and timeliness since this is not the first time it happened. Let's please show how a true Filipino work. read more

I've been using JohnnyAir for a few years and they've been generally ok. Sometimes they get your stuff to you quick, sometimes you just have to wait a bit. They are not perfect, but JohnnyAir somehow hits the spot when it comes to ordering stuff from US merchants. They did not even charge me one time when I ordered shoes from the UK and asked them not to forward the package anymore as I would be in NYC shortly. read more