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    US Post Office

    1.4 (84 reviews)
    Open 8:30 am - 5:00 pm

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    I visited Elmhurst Post Office as I had a couple of items to send internationally that I wanted to get shipping options for. There was no line in the Post Office and I heard someone say "Next" so I approached the counter. The Post Office employee I approached was looking down at her phone watching videos which I was very surprised to see. Thinking perhaps I'd approached the wrong employee and this person was maybe on their break, I said "Excuse me, was it you that called me over?" She replied "Yes" very abruptly, without looking at me. I explained that I had a package to send and wanted to know what my options were. The employee continued to scroll through videos on her phone and barely looked up at me. She then said that it would cost $30 for up to 4 weeks delivery with no tracking. I asked her what the options would be with tracking. She replied "You need to buy a box and weigh it." It was clear that she was conveying the bare minimum of information and throughout this exchange she continued to look at videos on her phone. Still hoping to achieve what I had come in for, I explained that I knew the weight of the items I was sending was 2lbs, so it would be helpful if she could she give me a general idea of cost with tracking. I wasn't expecting a specific amount, but a ballpark estimate. She replied "I SAID that it's $30 for up to 4 weeks delivery with no tracking. Anything else you need to get a box and weigh it. I can't help you". I started to reply and she cut me off saying "I've already told you. I'm not sure why you're still standing there with all that sass asking me questions". I was shocked that a representative of USPS would be openly scrolling on their phone during work hours, especially when they are in a customer facing role. I was even more shocked that I was verbally attacked simply for asking for clarity on international shipping options. I then replied and said it felt as though she was more interested in looking at videos on YouTube than helping customers. She replied "I'm not looking at YouTube, I'm looking at Instagram and I don't know why you're still standing there." At this point I took a photo of her, knowing I would follow up with a complaint. It's clear from the two images that her whole demeanor was unprofessional. Seeing that I was taking a photo she said "Yeah, that's right, take a photo. Make sure you get my good side." I am beyond appalled that a USPS employee would be so incredibly rude and unhelpful. From the minute I walked over to the counter, I was treated with zero courtesy or professionalism, only an extraordinarily bad attitude. This is hands down the worst customer service interaction I have ever experienced. My husband who was also with me was equally horrified. I left the Post Office without having received any help whatsoever, only rudeness and insults. From reading the numerous terrible Google reviews for this location (1.7 stars out of 197 reviews) as well as Yelp (1.5 stars out of 83 reviews) it is clear that this was from from a one off incident. It cannot be the norm that government employees are able to conduct themselves this way. It's truly a disgrace. Not only was I not helped, but I was obstructed. I will have to FedEx the package instead because I'd rather pay extra money and have a professional service. We often hear about the plight of the USPS and how precarious its future is, but if this is the standard that staff are maintaining then it's not really a surprise.

    one window open for 30 people in line - get it together
    Karen C.

    1. There's always only one or two ladies working throughout the day with a line out the door - just to pick up a package, one has to wait an hour or two. 2. I have constantly signed a package release to leave my package at the door of my apartment but they still leave a slip. I've even caught the mailman and asked him why he was leaving a slip since the package is supposed to be delivered today (first attempt) and why he doesn't have the package with him. he said they're not allowed to just leave it at the door but when I explained I have released the package but he has nothing to say.

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    Love their good service and when you need something they will help you they will laugh and talk when you want to talk.

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    disgusting attitudes. spoke to me like I was stupid, completely ruined my day.

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Not to excuse what others have experienced, but imagine having a customer facing role, working a six-day work week with regular opportunitlies to have vacation time.

    Mentioned in 2 reviews

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    US Post Office - The post office is actually here, not at the corner of 31st & Ditmars.

    US Post Office

    (127 reviews)

    Astoria

    I will never use this post office again. I mailed a check using the blue box out front. The mail…read morewas white washed and deposited multiple times to different names and bank accounts. I now have to deal with the hassle of shutting down my accounts. I wouldn't be surprised if this an inside job.

    Usups is good when they can put small packages in the mailbox. When they don't along with Big…read morepackages they leave it in front of the mailbox and apartment walk ups do not have lobbies. there is just the front door, mail area (you know stand up shower size space) and then the door that is access to the apartments and you need access for that(buzzers are in the mail area for entry). So instead of bringing the package up to the correct floor or at least the second floor and not on the ground floor we wouldn't be getting our packages stolen. Yes sadly and originally you are not obligated to so but, it would be nice if the whole company understood that to do a splendid job( said by all your customers)and would be appreciated if as said to bring the packages upstairs instead if having to worry if the package was stolen or not after delievery. My package was small an ornament was in it and it was returned a couple of times to you guys and never arrived officially. I had to get a refund from etsy. This easily could have gone into the mailbox. I have pillows coming too and idk if they will be abandoned because one of the delivery guys may leave it in the mail area or downstairs where it can be easily taken and that's not a job well done.

    US Post Office

    US Post Office

    (61 reviews)

    Astoria

    The reviews are correct: rude, unhelpful, and slow moving. I spent an hour trying to mail two…read morepackages only for the woman to reject one and not tell me why. She was curt with customers and everyone inside was unbelievably frustrated. The line was out the door the entire time I was there.

    The good thing and bad thing about this US Post Office location is that it's smaller than the one…read moreon 30th Ave. When it's not busy, that means you're easily in and out without having to do much navigating. When it is busy (like it was when I went to mail out my small package) you're going to be waiting for quite some time, because there's typically just one person working. I came here on a weekday at 3 pm to mail out some Passport documents and drop off a package that already had paid postage on it. The women at the front of this line were mailing (I'm not exaggerating) 50 envelopes for their small business, one by one. The guy in front of me eventually gave up and (I'm assuming) walked over to the Broadway USPS which probably was faster than waiting here. A solid 20 minutes later they were finally done. The next woman who walked up to the counter asked how many envelopes they'd mailed, the guy at the counter said it had to be over 50 and that these ladies were in here every week. She asked what day of the week they come so that she could avoid coming in here on that day, which made me laugh. Once the ladies were gone the line moved quickly. The person working the counter was knowledgeable about mailing passport documents and recommended the fastest, most cost effective method for me to choose.

    US Post Office - postoffices - Updated August 2026

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