The reviews are correct: rude, unhelpful, and slow moving. I spent an hour trying to mail two packages only for the woman to reject one and not tell me why. She was curt with customers and everyone inside was unbelievably frustrated. The line was out the door the entire time I was there. read more

The good thing and bad thing about this US Post Office location is that it's smaller than the one on 30th Ave. When it's not busy, that means you're easily in and out without having to do much navigating. When it is busy (like it was when I went to mail out my small package) you're going to be waiting for quite some time, because there's typically just one person working. I came here on a weekday at 3 pm to mail out some Passport documents and drop off a package that already had paid postage on it. The women at the front of this line were mailing (I'm not exaggerating) 50 envelopes for their small business, one by one. The guy in front of me eventually gave up and (I'm assuming) walked over to the Broadway USPS which probably was faster than waiting here. A solid 20 minutes later they were finally done. The next woman who walked up to the counter asked how many envelopes they'd mailed, the guy at the counter said it had to be over 50 and that these ladies were in here every week. She asked what day of the week they come so that she could avoid coming in here on that day, which made me laugh. Once the ladies were gone the line moved quickly. The person working the counter was knowledgeable about mailing passport documents and recommended the fastest, most cost effective method for me to choose. read more

The woman who was working today is extremely unprofessional. I am trying to track down a missing package and she yelled at me saying she does not want to waste her time looking for my package. When I asked for her name, she started yelling to Fred that this is harassment. This is extremely unprofessional and frustrating. Do not recommend going here. read more

Im giving a bad review and reporting a unprofessional employee, who was rude to me twice when I came to this location and to all the customers who were there until that moment. She speaks rudely and raises her voice with any question that is asked of her, definitely a person unprepared for customer service. Elizab*** read more

US Post Office - Post Offices Near Me - Astoria, New York

Very nice postal worker- helped sort out the stamps for my wedding invitations. I can imagine if there was a line it might take long because the store is small but I had a friendly experience read more

i needed to send a document overnight to florida via the post office and no stress at the long island city /broadway post office and its because the self service machines have manners and dont talk back .overall its not a bad place as the line was moving in a brisk pace and window clerks seem nice enough , plenty of postal supplies are ready to be filled out and place is clean and organized .with all that said , i am still doing the self service way (,no cash , cards only) .3 stars for the neighborhood post office in astoria. read more

Old location, no drop boxes for packages, no automated shipping kiosks, so if you have something with a prepaid label such as an Amazon return or something you sold on eBay you need to wait in line and the line moves slowly. I was there at 4pm on a weekday, there were 2 people in front of me and it took me 10 minutes to get help mainly because the employees were having a fun conversation while we waited. Also, the Asian guy is very picky. If your package weighs 1 lb and 7oz but the label says 1 lb and 6oz he won't accept it. Just go to the Broadway or Ditmars locations. read more

I asked the Asian woman behind the counter today if she could place this label onto my package to which she cut me off and yelled "I KNOW OKAY I KNOW." I didn't think I was being aggressive when I asked so i don't know if I'll come back to this mail place again. read more

1. The employees are rude and they'll deny shipping your package over a tenth of an ounce of weight over on your prepaid packages. 2. They don't accept Apple Pay. 3. They're always sold out of Large sized boxes. 4. They're closed ALL weekend. read more

The Asian woman with the glasses is the rudest person I've ever dealt with. She has zero patience and she makes rude comments all while muttering, I'm assuming profanities, to herself in her native tongue. If you don't want to be professional and help people, don't work in an industry that is 100% customer service. read more

They totally aren't truthful with you here . It's like they get commission or something for charging you more ! Instead of explaining to customers what's their cheapest way of shipping a package they try to upcharge you . Someone really needs to evaluate the people who work here maybe it's time for new employees or something . The place is super dirty ! The sign says no more then 4 people in the post office at once and the lady and guy that work there never enforce this rule they allow like 15 people in all at once . They never look up past the window. This place needs a makeover and new postal workers. When I asked this guy is UPS a better route next time since he wanted to charge me for a 1.1 pound envelope $41 to ship overseas ... he answered I don't know I don't work for UPS no shit you don't work for UPS. I don't think 2 companies would be stupid enough to employee your rude ass. read more

I think this location is nice. The people that run it have been doing it a long time and are very helpful and smart. I appreciate them and this location. Mail is confusing for me with certain items and they have helped me every time. Thanks for all that you do!!! read more

I am a small connoisseur of the US Postal Service. I know how to use the automatic teller machine and I can fill out my customs forms like a pro. I know the difference between parcel post and first class and I know when insurance is worth it and when its not. I'm a post office veteran. The Steinway Post Officeis mostly understaffed so if you come and there are more than five people in line, I'd suggest trying another time. The location is small so it can't accommodate long lines. It's also an older station which is in need of an upgrade. They do not have an automated machine. The people are okay but they could benefit from more help if the government would hire more clerks. The main line takes care of packages/weighing, complex transactions. There is a smaller right side line which may or may not be open that handles selling stamps only. (You know they sell stamps online and will mail them to you, right???) I dislike that they don't have a package drop box, so every time I need to drop off a package with a label already on it, I feel like I'm jumping the line. read more

Customer service = zero Door was closed, two customers were inside receiving services, we were waiting online to enter next. The lady clerk came out to unlock the door and we were told office is closed and to come back in an hour for service. Business 101 how to lose customer - the lack of respect and satisfaction. read more

The employees got into a verbal altercation in front of me. And the postal lady couldn't answer my questions regarding how long a letter would take to send. She had the nerve to raise her voice at me. No wonder the USPS is losing money. Kramer from that one episode of Seinfeld was into something when he said the need for the post office was bull. read more

I have been to this location a few times over the last year or so and found this location to be fast in service. Never a long line. Friendly service. No issues. A Post Office experience may have the same effective as a visit to the DMV. Anywhere from nasty to horrible, but the Broadway location of the USPS is as painless as possible. In and out. Done.......... read more

Absolutely horrible, rude, nasty, completely unacceptable, unprofessional behavior from BOTH clerks. This is not my usual post office as I typically go to Broadway & 43rd Street in Astoria. From the moment I went to the clerk she was flat out rude to the point I thought I was being punk'd! Then the customer next to me had an even ruder clerk. The woman simply needed help with a tracking number and the clerk kept saying my manager handles that and he is on vacation come back next week. She was screaming at the customer so incredibly loud that the people on the line waiting to be helped started to walk out. I'm so incredibly appalled and very annoyed at my experience. Wow I think they both need to eat some Snickers. read more

While I agree with most people complaining about how dirty and slow the "customer service" is, this is expected from all USPS. Actually, maybe the ones in Manhattan are slightly better. Only slightly. There is almost always only ONE clerk at the front. Even if there are more than 5 customers waiting on line. You can hear the other USPS employee laughing it up in the backroom. You noticed that I wrote "employee," not "employees." These people are retired people who don't really give a hoot since they're getting paid by doing nothing (no shock there). If you're not going to work, please leave and give that job to those who need it. And if you're at work early, please stay quiet, it's frustrating to hear another unproductive employee NOT do any work when it's especially busy out in the front. But the problem doesn't stop there. It's the customers that are part of the problem as well. I've been stuck behind many of these "special" breed of people who don't know anything about the USPS and yet have the means of just looking it up on their phones before walking into the physical location. These "customers" take up the clerk's valuable time (not to mention ours) by asking asinine questions that can be easily answered if they bothered to look it up. All these people do is just shuffle in, then look at their phones with a deathly blank stare. How on Earth are USPS employees supposed to know how much your IMAGINARY package weighs, especially when you (the "customer") don't even have the very item you want to ship out? How big is it? It's this big (as the special "customer" gestures by spreading his or her hand out). Get the f*** outta here. Come back when you want to communicate like an adult. I do want to give props to the jerk who stood behind one particular person by him "huffing and puffing" and then answering her questions, then not get his package shipped out due to some issue and storm out. Another classy individual at the only place where classy individuals gather, yes, at the USPS Post Office. read more

Would give them a zero rating if I could. They are HORRIBLE. They never deliver packagage, and worse of all they dont even leave the notices that a package was attempted.. or that its at the post office and they didnt try to bring it with them. I understand in NYC they are carrying everything, and I understand that my package might make their cart too heavy.. even if its a single book from Amazon. But leave me a note so that I can come pick it up myself! I went to the office to pick up a Easter present that my mother had asked if I received (I hadnt and two weeks after I hadnt said thank you she wanted to know where it was!),, When I got there,, two weeks after Easter, they also had VALENTINES day packages/cards sitting there waiting for me. How the H#$% was I supposed to know those were there? Service is poor,, if you can mail stuff to work or get a PO box thats not located there,, I would do so. its garbage. read more

This is the absolute WORST post office I've ever been too. No matter what time of day, what time of year you will WAIT and WAIT to be served. They have 4 windows available and never more than 1 or 2 people working. If you are there to pick up a package that couldn't be delivered to your home, you will wait in line with everyone else even during Christmas season instead of being directed to the side door like you should be. I've even seen them tell people after waiting an hour in line that they couldn't find their package! The worst is when they tell you how understaffed they are when you can see people walking around in the back! The woman with the badly died red hair is the worst. She has the worst attitude and works the slowest. Avoid her at all costs. It's the only post office that I dread almost as much as the DMV. Unfortunately it's also the closest to my house. read more

If you're a catholic (lapsed or observing) and you've always wondered what purgatory looks like, this is it. Stand on an interminable line surrounded by people from all over the world, wrought with anxiety, clutching packages, complaining yelling in tongues. A bell rings, your heart lifts with hope, only to be dashed as the lines remains motionless. Your surroundings are dire and bland. You long to leave, but you know there is nowhere to go, until your penance has be served. Aside from that, it's actually not the worst post office in the world. It does feel like it was once a high school gym shower. read more

Why is it when you call, you hear a weird noise as if the NSA is listening to you, but NO-ONE picks up the call, and eventually the call cuts off? Honestly!!! read more

Do you need a priority mail box? Are you just looking to drop off a well-labeled correctly packaged piece of mail? if so, then avoid this post office. No, seriously. It looks nice enough on the outside and then you step inside. Your soul just died a little. There are long lines, it's messy and if you need a priority mail box cross your fingers and head over to the poorly stocked station on the right but I can tell you right now, it's probably not properly stocked. Two stars for the staff though. They are usually pretty nice. I never have to spend more than 5 minutes at the window but I assume that's also because I actually know how to send something in the mail CORRECTLY. read more

This post office is slightly above average. Here's what I usually experience at the post office: long lines employees with power issues This post office sometimes has a short line, and the employees are pretty polite. Yes, I've been treated badly there, and yes, I've waited in a long line there, but neither has happened often. Bring a book just in case. read more

This post office leaves little to the imagination for why the USPS is $15.9 billion in the red each year. However, the one near 23rd St. is so horrendous that it makes this one seem almost able to operate. At least here they are somewhat polite. The place is dirty, dusty and disorganized to all hell though. Don't Recommend, but you don't have a choice do you? read more

I never write reviews but the asian woman clerk with glasses was so rude and was basically yelling at me to make the barcode on my phone bigger. There were two codes and god forbid, I made the wrong one bigger and she resorted to raising her voice in a nasty tone. Don't work there if you can't talk to someone for more than 10 seconds without becoming a total bitch. read more

I went there the other day to drop off a package and this asian lady was serving me. For some reason she started picking on my package for no reason to find a glitch. Finally she made her wish come true and found something, which the weight was a little more then the one on the label. I told her that I used my own scale and it is not exact like the one she had, and plus most of the scales would not give you the same results. Anyway, si this horrible lady made me buy a new shipping label for no reason. They should hire more professional employees here, this ones are too depressed for this job. read more

I am expecting a package. The online tracking indicated it was delivered, however I have never received it. I went in on a Monday noon. The station manger/supervisor was polite and listened to my question carefully. She printed the tracking record from her computer, which gave me more information than the online version such as scanning time, package weight, etc. She noticed that my zipcode is 10002, which was not within her location's delivey area (11103 only). She told me there are at least 4 or 5 delivery centers in Astoria and each of them is responsible for a certain zones. She then wrote down the location address where I should go on a piece of paper and handed to me. I understand how frustrating post office experience can be. However, if a customer treats the USPS staff with respect, patience, and understanding, he would get the same in return. read more

This is the first time that a Postal Service representative in NYC didn't make me want to huddle in a corner and cry. She was actually very nice and helpful...she even...smiled. I was grateful for the kindness, but afraid that she might lash out at any moment just because that has always been my experience with USPS in NYC. I was just sending two packages out, nothing complicated, but I left this office knowing that I will 1. come back, 2. use this office as my main shipping hub for my etsy business, 3. not be so quick to judge the USPS reps in the future...until they start biting again. Thanks for restoring my faith in USPS! hey USPS: $.90 to track a package (really?!) read more

Tossing around the package boxes that customers paid for.... Clearly they don't treat packages with care at all nor try to pretend they care a bit. A guy showed no sign of kindness at window. My boxes were thrown like garbage. Hope they at least make it to destination.... read more

I can't give a full 5-star rating since I haven't used all of their services, or experienced window service. But I had my first experience here on Saturday, and was THRILLED! I walked in to a well air-conditioned building. There was hardly any line. I was looking around trying to figure out which line to stand in, when an employee they had watching the floor actually acknowledged my need for assistance...and actually assisted me! She not only assisted me, but she did it joyously...as in real customer service from USPS!!!!!!! She retrieved my item without me having to stand in line, and was a gem! I was in and out in less than 5 minutes time. Now if only EVER USPS employee and location could be so grand!!! read more

Pre paid labels they still say I have to pay. Clueless isn't the word. On another occasion I asked her a question about sending a package to adjust weight she told me I don't know what to tell you. ( my package was a pound over!). She had a line so maybe she was frustrated but I tell you. It take zero dollars to be nice to a person and do a job that you get paid to do!!! read more

ONLY ONE PERSON works here and there is a line down the block EVERY SINGLE DAY. I got attitude too when all I said was get some help. Ridiculous read more

I dont know what the other reviews are talking about but I came to this Post Office yesterday and had the easier time getting my mail out. The postal lady was very nice and helped my out considerably with forward my friends mail. Made sure I was paying the least amount possible and got me set up with the correct envelope. whole thing took about 4 minutes. read more

The employees at this post office are very sweet and do their best even though it is a very small office with room for only 2 employees (who are usually both there, and are both very nice). They work as quickly as they can while still getting the details correct. If people want a fancier place that is cleaner and maybe has a shorter line, there are UPS and Fedex stores close by on Steinway. If you want the lowest price with nice employees who give good service, come to this office. If you come during rush hours, you can expect a longer line, but that is the same in every business in an urban location. read more

This place isn't all that bad. The lines can get really long. For the people that are complaining about it...Go early if you can't deal with it. Stop complaining. It's bad enough the post offices are shutting down. Be glad there is one near you. Think about the cut backs... read more

US Post Office - open on sat till 1pm - Post Offices Near Me - Astoria, New York

One of the worse and bad service both teller or manager. Very very dissatisfaction and disappointing service ever. Whenever I ask something about the service they said we are not sure or I don't know. At the same time very very RUDE !!!!!!! Zero service read more

Usually not long lines. Transactions go fast. Use to long lines in bigger locations. Convenient and closeby.

If you're looking for peace of mind, RUN. On top of ZERO customer service skills whatsoever, the unpleasant woman I dealt with had me jumping through hoops to complete a transaction involving a stamped, pre-paid envelope that already had its postage...just needed to be mailed out. She insisted the need for a new certified mail label or "we can't do anything with this", which made absolutely no sense but I wanted to avoid any further interaction with this human being. Upon arriving home, I checked my package's tracking with USPS.com. Package not found. Not scanned. Who the hell knows where my package (containing VERY important documents) will end up...spending the evening on the phone with USPS trying to find my package was exactly how I wanted to spend my evening. Avoid this post office and its dreadfully inept employees at all costs. read more

The absolute WORST! Where do I even begin? Ever since I moved here 6 years ago, this has been the worst post office to deal with. The staff are rude and downright nasty. If they could charge you to answer questions, they would because they are certainly not forthright or helpful with answers. Currently, I'm standing outside on a non-holiday at 3:33 pm and it's CLOSED!! What?!! Six people have come and gone, and five of us are still waiting outside. This is ridiculous! No wonder they're in the hole!! read more

US Post Office - Post Offices Near Me - Astoria, New York