This is the latest addition to my "Going Postal" Yelp list, tasked with discovering the reason why some post offices are better than others. This one SHOULD have been great, since the W&M campus is historic, gorgeous, and generally really nice. But the USPS branch had a terrible location in the lower floor of the student union (one of two), and it was hard just finding it! The, assuming that you arrived, you had to wait in line and had no real sense that the staff cared about you. So ... what made this unpleasant: the surly staff or the less-than-stellar location? Or the students who only cared about getting their packages and getting the hell out of there? It's all three, of course, but LOCATION matters. A lot. This is my first major "breakthrough" in my quest to find the formula for the perfect, 5-star post office. Location, location, location. read more