Dropped items off and they never were tracked and disappeared. I feel either this office or where…read morethey send it too in Richmond are thieves. One of my packages will be delivered but the other one won't be? They are thieves

Very poorly managed location!! STILL super long lines that move so slow because only 1 very slow…read moreworker!!! Not sure WHY! We always end up driving further to the N. Boundary location because they have better customer service there and faster service and shorter (or no) line.

They do not answer there phone It says they will give you to…read morean operator and it rings a bunch of times and then hangs up on you.

hi I think the Main office for Williamsburg va is great Mr Stepen was wonderfulread more

Supposed to open at 0830 but at 0840 on a Monday morning there is a line of eight people, the doors…read moreare locked and the lights are still off.

This is the latest addition to my "Going Postal" Yelp list, tasked with discovering the reason why…read moresome post offices are better than others. This one SHOULD have been great, since the W&M campus is historic, gorgeous, and generally really nice. But the USPS branch had a terrible location in the lower floor of the student union (one of two), and it was hard just finding it! The, assuming that you arrived, you had to wait in line and had no real sense that the staff cared about you. So ... what made this unpleasant: the surly staff or the less-than-stellar location? Or the students who only cared about getting their packages and getting the hell out of there? It's all three, of course, but LOCATION matters. A lot. This is my first major "breakthrough" in my quest to find the formula for the perfect, 5-star post office. Location, location, location.

Lovely post office w a grand entrance in West Point, Virginia . The interior looked 100 years old…read moreor older, very nicely maintained. I felt weird about taking pictures inside, but it has that nostalgic old post office feel for sure. Nice lady assisted me in shipping a book via media mail.

Excellent service and genuine concern for customers…read more They also have supplies if you need them

I told the guy I was getting a QR code from eBay he says yes sir, he stares at my phone while I…read morepurchased a QR code from eBay, and then he tells me that I bought a USPS code and he can't help me. The staff aren't aware that you can choose either a UPS and USPS code when you buy an ebay shipping label, that theres a user choice involved. So now I have to drive across town because the guy didn't stop me and didn't inform me about this until after I purchased that QR code.

A young male helped us on 6/18 close to 5pm and was very speedy and helpful throughout our many…read morereturns we were making. Thought it would take at least 10 mins and took less than 5.

Zero stars-if I could. Williamsburg UPS? Nightmare. Took my prepaid label to ship to Delaware, and…read morethey flat-out refused to help when their scanner failed to scan the barcode, then claimed they can't manually enter the number. Meanwhile, I've had another UPS store do exactly that and ship it no problem. Staff didn't care, no supervisor, no fix. Total runaround, wasted my day driving to a place that claims they don't do that. Rude and incompetent. Go anywhere else.

I wish I asked for the employee's name behind the counter. I'm grateful she checked my…read moreclick-n-ship label before accepting the package. I had the wrong packaging selected and I'm not sure my package would be delivered on time. Thanks for paying attention to detail. Very much appreciated.

The employees are extremely incopetent. if you need help, be prepared to wait. if you need a label…read moremade for shipping, you might wanna make your own because they're a little slow here and don't know how to create them oh small packages lmao. I see new people here all the time and each time, they never know what they're doing.

This post office is absolutely terrible! I wait time is always ridiculously long and the lunch…read morehours are a joke and shift around. They tend to close at 4:15 instead of 4:30 and return from their 1:30 to 2:30 lunch breaks late as well. I lived on Eustis for 4 years and would go out of my way to A different location.

I want to complain about the 45 minute wait that and say how poorly this place is being operated,…read morebut I won't. The poor lady that is running this place by herself deserves a raise and an award. How in the heck is only one person working this place?!! It's always packed... The lady is great and works hard! The management of this place needs some work.

Very cool historic site that has much more to offer than I was able to enjoy in a day. I'm not a…read morehuge historian, but it was quite remarkable to see the part of the country that has been preserved and restored to match the original colonies. We got to see a barrel being made, a cannon being fired (dry fired), a court session, and lots of buildings and other historical items. The person I was with has been here a few times and said they have options to stay on site and also there are several very good places to eat. Would be a great place for the family or yourself if you want a piece of Americas history.

Colonial Williamsburg should be so much easier to visit than it is…read more We visited as a family and were really looking forward to the experience, but left disappointed largely because the wayfinding is so poor. The printed map is surprisingly difficult to use, directional signage is inadequate, and it is often unnecessarily hard to work out where you are and how to get to the next attraction or program. And it wasn't just us. I lost count of how many visitors we saw standing staring at maps, apparently trying to figure out where to go next. This was especially frustrating because someone in our party has limited mobility following recent surgery. Walking several hundred yards in the wrong direction isn't just an inconvenience in that situation. In 2026, a major attraction covering an area this large should have proper smartphone navigation. You should be able to select "Governor's Palace," a particular program, restaurant, restroom, or bus stop and get GPS walking directions from your current location, along with distance, accessibility information, and estimated walking time. Better physical directional signs are badly needed as well. There is so much history here and clearly an enormous amount of work goes into preserving and interpreting it. The problem is finding it. Colonial Williamsburg could be a wonderful visitor experience. Unfortunately, today we spent far too much time trying to figure out where we were and where we were supposed to go. This is a very fixable problem, and I hope they fix it.