I know it's a right of passage to trash post offices on internet review sites, but honestly I've…read morehad only good experiences here. The staff is friendly and knowledgeable even at the tail end of the day.

My package was in and out of the Richmond processing center in 8 hours, but the same package has…read morebeen at the Newport News facility for more than 3 days with no update. Phone calls ring for 5 minutes before getting a busy signal. I am extremely upset that this package is taking so long to be delivered. I would not recommend this post office to anyone!!

I had to get a piece of mail forwarded. I'm aware that you usually are able to…read moreJust wrote 'does not live here. Forward to or whatnot'. But this particular item was important and I knew the correct owner so I wanted to actually talk to a person and make sure the letter made it to the rightful person Parking is perfect here as there are places in front as well as the store is in a major shopping center with lots of spots When I walked in I was greeted by the gentleman behind the counter there were about four people In front of me but he moved very quickly and efficiently no one seemed rushed at all I killed my time looking at the nice holiday packaging that was displayed they even had Peanuts like Snoopy the dog When it was my turn he helped me and assured me that they would get the letter to the right person by the end of the week it was a very pleasant experience

Relatively new post office location in Hidenwood -- used to be located in an old building behind…read morethe Sun Trust bank, but they tore that down and moved it over here. Now it's far more modern and upscale than it used to be. Right next to the Bryd's diner -- so convenient and easy if you need to stop in for supplies or to mail something. It's ALWAYS packed and crowded though, so plan to wait in line for a while. At least now there is much more parking available to get in and out.

Going to the post office has always been simple. Buying post stamps and shipping off items have…read morebeen my go-to at this location. For this visit, we needed to get a collection of stamps. Sophia usually handled that arena by mostly ordering online, but we were running short so I was given the task to pick some up. It was right after I got off work so I stopped by on the way home. Foot traffic was very minimal which resulted in no wait at all. I actually stood in line for no longer than 15 seconds. As stated earlier, it was for buying a book of stamps. To my surprise, the cost for the book was over $14. Back when I used to ship items off by mail, stamps cost under $10. It's crazy to see the prices go up each year. Unfortunately, we have to accept the changes and move on. Besides the price increase, the transaction went smooth as usual. I know this location will always come in handy for yours truly. Till next time :)

The lady that works at this post office is ridiculous. I 100% understand you close at 5. I was…read morereturning 2 separate things, had my packing slips printed out, I just needed to put them in 2 little bubble wrap packages and then give them to her. I showed up at 4:45 because that's when I could get there. This lady was yelling at me the WHOLE time complaining that "I showed up right before they close" I grabbed the 2 bubble wrap packages I needed and went to put the items in there (hadnt even been there 1 minute) and she yelled "I'll do it" and grabbed the stuff out of my hands even though she had no idea which package went with which packing slip. I got irritated and told her she needs to give me a minute, good thing I checked because she had the wrong package with the wrong slip. She complained the whole time talking about "Everyone shows up right before I close, I'm sick of this I need to get off work on time, don't you want to get off work on time, management needs to change the hours we need to close at 4:30 because you guys are ridiculous showing up before we close, I can't do this" blah blah blah. I get it she wanted to go home. But I was hurrying, and would've been done in 2 seconds but her complaining and yelling made everything take even longer. People showed up after me with packages that literally just needed to be scanned, and she turned them down and closed the door, it wasn't even 5 yet. If you hate it that much, get a different job. Dont berate customers for dropping off packages when you work at the damn post office.

Had a package priority mail, with tracking number, inbound from the Department of State, Passport…read moreServices. I have informed delivery and on 10/02 /25 I received an email update stating the item was out for delivery. That afternoon around 5 pm. I checked my mail box. It only had an ad from Langley FCU, and no package. I opened my phone and checked my informed delivery email which said the package was delivered at 4:01 pm., left in mailbox. Not to my address it wasn't. So I reviewed my security camera footage and saw the mail carrier coming through the neighborhood about ten minutes after 4:00 pm. I watched him place the ad flyer in my box and walk away. So if my package was delivered ten minutes before the carrier got to my address where was it delivered to? Also I noticed the carrier had air pods in both ears. God only knows what he was listening to. I checked the USPS web site and it is a rule that employees aren't allowed to wear air pods or headphones while delivering the mail. It's totally unprofessional and a safety hazard. You think the average human being with any work ethic would be on the job doing their best for the employer that hired and is paying them. That's just common respect from my perspective. Not to mention people are paying for and counting on a reliable business to carry out their mission and give them the service they deserve and expect. Not the USPS! I avoid them like the plague if at all possible. If you want your mail to be delivered use FED X, or UPS. Find alternate ways to get you business done. Apparently with all the complaints and no real effort on their part to fix anything, they don't deserve your business anymore. This particular branch is the worst I have ever dealt with. I have lived in Newport News at the same address for 33 years I never had a problem with mail except about the last ten years. I'm getting others mail, one piece recently was address to a residence with the same number but a street about two miles away. I have had mail stolen at the postal office where it was mailed. Had bills and payments go missing and never recovered. Had a check stolen from the mail and altered for $6,900.00 more than I wrote the check for, and to a different person than the check was intended. I filed stolen mail reports with the postal inspectors office and a number of complaints about missing mail, or misdelivered mail. Either the carriers can't read or just don't care. I happen to believe it's the later. How do you think they would feel if it was their mail? Is there no fear of God in the hearts of people in this country anymore? You know he is watching right?

I went to this post office last Friday. The postal workers working the counter were so helpful and…read morekind. I needed to open up a PO box. I was watching how they treated the customer's and they were very professional. Two thumbs up!

Simple, little brick and stone beige building but for a post office, it's well stocked and clean!…read moreLee Hall post office is not far from the Pepsi plant, on Warwick Blvd. in Newport News. It was built in 1964 as indicated by a plaque hanging inside. The interior is bright blue with some brass accents and could use an update, but it was fairly clean. I'm not sure which religious group provides the tri-monthly devotional books, on the desk in the Post office but there were stacks and stacks! Plenty of shipping supplies, greeting card kiosk and handicap ramp were added features to give this P.O. my seal of approval! Hours M-F 12-4 pm

I have been using this facility for over 15 years. The people there are very frenly and efficient…read more I highly agree that they are great and very knowlageable anyt time I have questions. Great, people, great service.

Grafton P.O. went above and beyond for me today. I accidently put a christmas card with gift inside…read morein letter slot inside the building. I did not figure it out until about 2 hours later. I called and every available person searched to find it. It is peak holiday Season and quite busy there; yet, they "went on a mission" to find it before it was shipped out. I truly appreciate everyone's efforts today!

Absolutely LOVE that there are 3 mailboxes for a drop off box outside…read more There is a machine inside where you are able to buy postage if the associates are not working or busy. It makes it very convenient to ship a package. When I have needed to but stamps at the counter or ship a package I've had no issues. I reccomend going here for a great location. No complaints. There is also a bigger drop box if you have a bigger package to ship.

No issues, simply have your package properly prepared. Very efficient. Key is to have your package…read moreprepared. Complaints about being charged for having them correct or properly prepare a package for shipment just indicates how clueless or entitled the those posting such complaints are. I have found the staff to be polite and professional.

Was headed to improva nails next door with the intention of finding the closest post office right…read moreafter to mail out a package. When I parked I realized there was a small post office right in the same strip mall! such a convenience! I walked over after I got my nails done and waited in a line that moved pretty quickly. It's a small post office but had all the basic packing necessities. Note, ensure your packages are prepped before hand. If you have prepaid packaging you may be charged for using the tape but signs are posted for that. For the convenience, I will definitely be back!

So - it's USPS, I don't expect much, but this is a doozy of a story. I was in the neighborhood and…read morehad a couple packages to mail. I don't usually visit this location, and had no idea it was there -- just popped up on my map. It's literally the only thing apparently running a very old, run-down, emptied out strip mall. Started off fine -- I had some pre-paid packages that the lady took, and the postage for most of my other was fine, until I got to the last box. I'd anticipated about $20 to ship based on the weight, and the lady working quoted me $34. Printed the quote for me and I decided to leave, thinking I could maybe repackage in a smaller box and get a cheaper rate. Well, I went back after my friend paid me the extra money to ship the package and another clerk quoted me $55 to ship THE SAME EXACT PACKAGE! I told her that was insane since I'd just gotten it quoted the day before. She basically said too bad and told me I needed to quit trying to cheat the post office! So, I said, no thanks -- took the package to a completely different location and they mailed it for $25, no questions asked. I very much doubt I'll return here if I have packages to mail, even if there is no line and you can get in and out fast!

I love going to this post office for one because it's never crowded. I hate crowds of people…read more Second, the staff have always been professional, helpful, and friendly. This has been my experience in any post office I've frequented since moving to Hampton roads. Thank you USPS! All of us need to thank the organs in our bodies for working 247, 7 days a week mainly our heart until our last breath. How many people actually thank their Hearts for being the hardest worker on the planet, next to the universe itself. I'm waiting.

The mail carrier has again skipped delivery. Granted it was intermittent rain yesterday but not…read morerelentless. The mail yesterday wasn't anything I had to have and certainly there is no guarantee mail delivery is going to happen. But long gone are the days of pride and the whole "neither rain nor sleet nor..." It's too bad and maybe the delivery for Amazon has impacted their capabilities, who knows.

This location is OLD, so not nearly as modern and up to date as other USPS locations. But, the…read morestaff is always friendly and I don't have an issue when I'm here other than often there is a line. In fact, compared to some other post offices near by, this one gives me the LEAST hassle when I'm trying to get quotes, mail packages, and obtain postage. Super easy drop off location if you pre-print labels from home, you can just pop your packages on the counter and be off! Lots of parking as well, so easy to get in and out. Large number of PO Boxes if you need them, and basic office/copy machine available if you need it.

They do not answer there phone It says they will give you to…read morean operator and it rings a bunch of times and then hangs up on you.

hi I think the Main office for Williamsburg va is great Mr Stepen was wonderfulread more