I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Pac N Mail is STILL the absolute best in the area. They are a private company that gives you…read moreseveral options for shipping and even with the challenging economy continues to be my GOTO for shipping. I've used them since 2012 and they have always been great.

I have been wanting to review this small business for some time but I have been avoiding it for the…read more2 reasons I gave it 3 stars. First, upon entry is a whiteboard filled with the rabid politics of the owner. He can do what he wants in his store BUT he is also doing business under the auspices of the US Postal Service. So frankly when I go to mail a package I dont care to be confronted on entry with fanatical political rants. The second problem I have is requiring a credit card use fee when I am conducting US Postal Service business. Every post office allows credit card use without fee. This guy is making money off the postal transactions of customers. I can see it if I am buying a flag, a box or a key chain, but NOT for my transactions with the US Government Post Office. Aside from these two affronteries, which I consider pretty aggregious, the store is clean, well maintained, has a variety of small gift items for sale and plenty of flags, including Ukraine apparently which another customer was buying recently. They charge for use of tape but use of pens to fill out forms is free. They offer a service where they will come out to your car if you prefer for some reason like heavy boxes or small kids. I just feel strongly that a business thriving on the business of the US Postal Service should adopt their customer service policies as well as keep the emotional political diatribes to non business entities.

Allison was fantastic - quick reply, great communications, and wonderful to work with-- greatly…read morerecommended!

Every time I've needed a quick errand, the Errand Girls did the job. Extremely good service. Nice…read moreemployees!

Am delighted I selected Williamsburg Pak & Ship. My antique…read moreChinese chest made it across country in one piece: Williamsburg, VA to Seattle, WA Excellent care, attention, and packing. Fairly priced. Nice people & smart, too. The other businesses I researched were determined to ship to the "other" Washington, DC. I have great confidence in Williamsburg Pak & Ship and would use again. I would give them more STARS if I could.

On Monday I went to Pak & Ship Williamsburg to enquire how much to ship a laser scanner back to…read moreLeica Geosystems in Norcross GA. The owner looked at the original FEDEX shipping document and said it was pre-paid overnight return. He said he would take care of it, inspected to see the scanner was in there, taped it up and put it on the shelf. The owner had also investigated buying a scanner so was familiar with Leica and scanner range. To my surprise the following day the scanner was shipped back to me here in Williamsburg!!!!!!! I immediately went back, presented the box and he accused me of a mistake and it was my fault! After disagreeing and recounting how he had taken it with assurances of delivery, he admitted his mistake. Rather than offering to fix his mistake, he said the only way to send it was to pay him again for a very expensive delivery!!! I refused and protested but he just told me to leave his store, repeatedly saying "goodbye". I said what a horrible shop and as exiting I heard him say "F___- You!" People know me as genteel, but I was in the Marines and I don't take that "poop" so I went in and let him have it verbally, very loudly - with no curse words as I have class! I've never had any business here in Williamsburg treat me like this. I will post this review, discuss this situation with other ship and pack businesses here in Williamsburg and ask how to raise this with FEDEX Corp.