Who rates a DMV accept maybe someone who is angry for poor service and needs to lash out. Me. I…read morehave been a licensed driver in 8 states... so that's DMVs in 8 different states I've had to deal with. So when I say this DMV is hands down the best, I have plenty to compare it to and mean it. No matter the time of day, the employees are friendly. More than friendly, they're knowledgeable and desire to help you. Even with no appointment, it's amazing how quickly you can be seen and on your way.

Replace the entire staff and management tried to file for a title for a moped and got turned away…read morewith no direction. I was told I can not get a replacement title I would have to get a title from the previous owner that did not have the title themselves. Found documents saying they are able to file and give me a title still turned away

Nothing because this facility sucks they require you to have a seal or some kind of stamp for name…read morechange paperwork from another state like Arizona

This place is terrible, always slow with little to no employees. This place needs to be taken down…read moreuntil they have the right amount of employees

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

I went to renew my driver's license with all documents that were required . I divorced in 1994…read more However, DMV requested a copy of my marriage license. As a female this is unfair. This process should also include men. Men have name changes too. Now I have to pay for a copy of my marriage license in addition to a charge to get a license with the star* I feel that changes should be made to those guidelines. This isn't fair to females. DMV should give a discount when I reapply for a license to board an airplane.

Trying to get a title for a 1968 cougar originally sold in Rhode Island (no cars titled prior to…read more2000). First visit they told me I need to get the dealer to send me a reassignment sheet with the previous owners signature. Did that and went back. Second time I go back they tell me they can't issue registration or title unless I have a title or registration in my name. Wtf??? Trying to give the state money for a title and registration and they won't take it. The proof is there from the dealer and previous owners signature. WHAT IS THE PROBLEM??? Worthless

First of all, make an online appointment! This is truly the…read morebest way to get in and out of the DMV in record time. Show up 15 minutes prior and scan the QR code at the entrance. Take a seat and you will be called fairly quickly. We were called a few minutes prior to our actual appointment time. Use the online information ahead of time to have the proper documents with you. The customer service agent who helped me to get my 84 year old father his drivers license was knowledgeable, fast, and kind. We both left feeling accomplished without spending forever waiting. Thank you DMV!

I recommend this DMV at 850 Widgeon Rd in Norfolk, VA to everyone I meet locally. I've gone here…read moretwo times to get my VA real ID with my new last name. Each time I didn't have a prior appointment but was able to be helped quickly through the walk-in line. The first time I visited, I had all my necessary documents except for my passport/birth certificate but the person that helped me was kind about it. It's awful and frustrating when you have to wait at a DMV for an hour plus and then are rudely told you don't have all the necessary documents and are dismissed. Fortunately, there was none of that at this DMV. Each time I went, I stood in the walk-in line for about 15 minutes max and was helped at a booth by a kind employee. The second time, I came back with all my documents and was in-and-out within an 1 and 15 minutes. The staff is friendly and their system for helping people is effective and organized.

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

As a foreign student it was so easy to do it in this location. And believe me I have gone to many…read moreother locations!!

Color me surprised! What a pleasant experience. I think my 1st ever. On a whim I decided to stop in…read moreand see if I could just get some info. I expected long lines but I was on a mission to get correct info and then move forward another time. Only 1 person in front of me and no lines anywhere in sight. The employee giving me info was very friendly and helpful and she moved me to the correct line. Next thing I know I am getting new plates and my Jeep in registered. Whaaaatt????? 30 minutes or less, in and out and I got info, new plates and my Jeep in registered. AND the employee that helped me was so friendly and we talked to each other the entire time. DMV has certainly changed....at least I hope so and that this wasn't a fluke situation. It was also bright and clean. I hope everyone has the experience I had.

Use of common sense listen to the person who waited to resolve a issue and actually help themread more

This was my first time coming since they moved into the new location. It is very a very nice and…read moreclean facility. A BIG improvement from the old DMV. I have to say when I first came in there it was a little busy but after getting my number things were actually moving pretty smoothly. The customer service was good and they were very helpful. I was in and out in less than an hour. I think that is a record for me in the DMV.

Terrible customer service. The welcome desk was anything but welcoming. With or without an…read moreappointment, you're sent from one line to another with no clear direction and no end in sight. The staff at the Williamsburg DMV do not seem interested in helping customers and are often rude, showing a complete lack of basic kindness and patience. I was only trying to renew my ID, yet I was given confusing and unhelpful information. I ultimately had to go to another DMV location, where I was informed that I did not need any additional paperwork to renew my ID. This made the entire experience at the Williamsburg DMV unnecessarily frustrating and a complete waste of time.

Efficient and quick! I had to replace my Driver's Licence…read moreand upgrade it to Real ID. I checked the waiting times on the WWW, and then signed up for an E-ticket (use: https://appointments.dmv.virginia.gov/OABS/Appointment/Index/f9d2f0ce-2853-4b10-969f-2cfcdc543d1c) to "Get in Line" with an ETicket. Once I arrived at the location, I was quickly called up to the window (wait time: less than 5 minutes), and the clerk handled my application in a friendly and efficient manner. Less than 20 minutes total time and I was done.