The security guard - a heavyset fellow, directed us to one of the service windows. I asked a…read moregeneral question and his response was so crass! He could have responded so much nicer. He seems to have an attitude that's as short, blunt and uncaring as possible! No personality whatsoever!!!

Very fast! Only 1.5hrs and got my TN Drivers License read ID changed to a VA license. Easy, quick,…read morevery good kind customer service. Arrived 8:10 left 9:40am. Highly recommend:)

As a foreign student it was so easy to do it in this location. And believe me I have gone to many…read moreother locations!!

Color me surprised! What a pleasant experience. I think my 1st ever. On a whim I decided to stop in…read moreand see if I could just get some info. I expected long lines but I was on a mission to get correct info and then move forward another time. Only 1 person in front of me and no lines anywhere in sight. The employee giving me info was very friendly and helpful and she moved me to the correct line. Next thing I know I am getting new plates and my Jeep in registered. Whaaaatt????? 30 minutes or less, in and out and I got info, new plates and my Jeep in registered. AND the employee that helped me was so friendly and we talked to each other the entire time. DMV has certainly changed....at least I hope so and that this wasn't a fluke situation. It was also bright and clean. I hope everyone has the experience I had.

First of all, make an online appointment! This is truly the…read morebest way to get in and out of the DMV in record time. Show up 15 minutes prior and scan the QR code at the entrance. Take a seat and you will be called fairly quickly. We were called a few minutes prior to our actual appointment time. Use the online information ahead of time to have the proper documents with you. The customer service agent who helped me to get my 84 year old father his drivers license was knowledgeable, fast, and kind. We both left feeling accomplished without spending forever waiting. Thank you DMV!

I recommend this DMV at 850 Widgeon Rd in Norfolk, VA to everyone I meet locally. I've gone here…read moretwo times to get my VA real ID with my new last name. Each time I didn't have a prior appointment but was able to be helped quickly through the walk-in line. The first time I visited, I had all my necessary documents except for my passport/birth certificate but the person that helped me was kind about it. It's awful and frustrating when you have to wait at a DMV for an hour plus and then are rudely told you don't have all the necessary documents and are dismissed. Fortunately, there was none of that at this DMV. Each time I went, I stood in the walk-in line for about 15 minutes max and was helped at a booth by a kind employee. The second time, I came back with all my documents and was in-and-out within an 1 and 15 minutes. The staff is friendly and their system for helping people is effective and organized.

Oh man! This place is a NIGHTMARE. No one has any clue what they are doing/talking about. I was…read moretold here I would need to re-register my car and need VA plates despite not having VA as my resident state (here for a couple years due to the Navy). When I came to make that happen, someone drove into the DMV, so I was forced to go to another office. At the other office they informed me that I didn't have to register my car to VA due to military exemption. My husband registered his car here and retitled his car at this DMV. He was told there was a hold on his title and that he'd receive his title in the mail. After 3 weeks, I made him an appointment at the DMV as we hadn't received his new title and he had already paid for it. The appointment was at a different DMV. They informed him they hadn't correctly processed the title at this location and printed a copy for him on the spot. TL;DR: Avoid this place like the plague, unless you love wasting time!

All went extremely well! However, I would highly recommend that you make an appointment as this…read morewill minimize your wait time! This particular DMV location is always extremely busy, help them help you and make an appointment. If not bring a book and pack your patience, but please do not give the service representatives a hard time because of your extended wait time!

Great DMV agency! Very courteous and efficient staff, and served customers with expeditious…read moreservice!

NEVER had a problem here always the best but that one old black lady with glasses..... that lady's…read moreuseless! Horrible attitude TWICE NOW I've driven 45 min each way to ask questions about a dv plate swap and she's been no help now i will just register in Va where we are stationed that woman needs to not work in costumer service she's absolutely rude and disrespect acting and answering like you are an idiot and know what she's talking about!

horrible dmv the girl who has helped me twice now was rude and unhelpful. It was an extremely…read morefrustrating experience after waiting 3 hours she told me one thing and I went to go get what was requested and came back again the next day and was given attitude saying she told me to do something else. Absolutely horrible person

Horrible wait times. Like "line around the block and you will have to wait hours" wait times. There…read moreis a line you have to wait in even if you make an appointment online. It doesn't even make sense to make an appointment because they don't honor it anyways. The security guard at the door is extremely rude. Everyone there is extremely unhelpful.

I came here to surrender my plates. No appointments were made, but I did have a kind woman on line…read morewho skipped her way to the already-made appointment line. She showed me how to skip the no appointment line, which cut my time in half. I approached the security guard and told him I just wanted to give my plates in and he was also kind enough to give me a ticket on the express line. Everything was fast and smooth sailing. The only reason why I took a star away was because there was no toilet paper in the bathroom. Instead, they improvised and replaced it with facial tissue. Walmart is nothing but a 3m drive. For an establishment that oversees hundreds of people a day, toilet paper should always be on hand.

Hello, I visited this location approximately at 1:30 p.m. I needed to get an i.d card. I told the…read moreyoung lady that I was NOT trying to renew my license today, that i just need an i.d. Instead of asking me any questions, she just kept saying " you can't get an id. She continued to repeat the same thing. Once again I want to reiterate she did not ask me any questions, she just kept arguing. I could see that nothing was going to get accomplished with her, so I asked her if I could speak to a supervisor. The very first thing the supervisor asked me was" are you driving? I said no.She said okay go to the next window and the young man will help you. Alot if time was wasted because the young lady had an attitude. This is my first bad experience with this DMV that I ever had, this will not deter me from going on because I usually receive good service

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

Use of common sense listen to the person who waited to resolve a issue and actually help themread more

This was my first time coming since they moved into the new location. It is very a very nice and…read moreclean facility. A BIG improvement from the old DMV. I have to say when I first came in there it was a little busy but after getting my number things were actually moving pretty smoothly. The customer service was good and they were very helpful. I was in and out in less than an hour. I think that is a record for me in the DMV.