Nothing because this facility sucks they require you to have a seal or some kind of stamp for name…read morechange paperwork from another state like Arizona

This place is terrible, always slow with little to no employees. This place needs to be taken down…read moreuntil they have the right amount of employees

We have always had a great experience at this DMV Select in Poquoson. Service has always been…read morequick, and informative. If they do not know the answer, or they can not help because they only offer certain services, they will point me and/or other customers in the right direction. Recently we were there and we were in and out in minutes. All we had to do is switch plates around after buying a new car. The service was great. The clerk was so nice, helpful and knowledgeable on the service we needed. The parking lot is large, and shared with many other businesses. Once inside the DMV select office is to the right down a hall on the first floor.

Rude customer service…read more Four (4) employees to three (3) taxpayers. Got there early with another customer, and we were both told they were on lunch break and to sign in with our cell phone no. We waited in our cars and then realized it was 1pm; and went in. We were very polite and after I waited 6-10 min once inside the trailer; I was beckoned and loudly asked: "what's your name!" I told her and in the small office everyone obviously heard. Then I got the 'third degree': You're not on this list, you don't have an appointment, etc ...,,,,,,,,,Then she loudly ordered me (and I served in the US Navy) to just take a picture on the door of our website! After that ordeal; I explained how I just made an appointment to correct the error DMV had made for GARAGE JURISDICTION; how I was told by the Commissioner of Revenue of Rappahannock Area via emails (professional and polite)to make appointment and visit KG DMV which I did; how I was a teacher and had today off only, my return move back to VA from another state, etc., etc, THEN!: SHE FORCEFULLY handed a paper to me. I asked where does it show jurisdiction and she just blatantly looked at me with a grim face and pointed to the bottom of my corrected registration. I looked and found it, then quickly ran from those evil people! *Not one employee got up to check over our names on the list where we wrote our names while we waited in our cars as told! I wanted to tell the DMV ladies in that trailer office: "I really am a human being and an adult. I don't mean to bother you and get my paperwork in order so that I am not taxed by the wrong jurisdiction and that KG DMV gets their personal property taxes and that I'm not fined hundreds upon hundreds of dollars$$$ for an error DMV made- PLEASE HELP ME the taxpayer???!!!!" Sending prayers.......

Use of common sense listen to the person who waited to resolve a issue and actually help themread more

This was my first time coming since they moved into the new location. It is very a very nice and…read moreclean facility. A BIG improvement from the old DMV. I have to say when I first came in there it was a little busy but after getting my number things were actually moving pretty smoothly. The customer service was good and they were very helpful. I was in and out in less than an hour. I think that is a record for me in the DMV.

Who rates a DMV accept maybe someone who is angry for poor service and needs to lash out. Me. I…read morehave been a licensed driver in 8 states... so that's DMVs in 8 different states I've had to deal with. So when I say this DMV is hands down the best, I have plenty to compare it to and mean it. No matter the time of day, the employees are friendly. More than friendly, they're knowledgeable and desire to help you. Even with no appointment, it's amazing how quickly you can be seen and on your way.

Replace the entire staff and management tried to file for a title for a moped and got turned away…read morewith no direction. I was told I can not get a replacement title I would have to get a title from the previous owner that did not have the title themselves. Found documents saying they are able to file and give me a title still turned away

I did not have an appointment, but filled out my Real ID application ahead of time online. I…read morebrought in all of my required paperwork/proof of address and such... I was in line for check-in longer than I was waiting to see a clerk, but I was still in and out in exactly one hour! This is the best DMV location I've ever been to. I lived around the corner when I first moved to Virginia about ten years ago, so I've had to go to the DMV for a couple of different things over the years... at first I came to this location because it was closest, and now I live on the other side of town, but I still drive to this one because they're so efficient.

Okay so the DMV is never my favorite place but this one is run reallly well. There is a in and out…read moredoor so people aren't crowded around the door. Everyone was professional and helpful. Very knowledgeable staff.

I went to renew my driver's license with all documents that were required . I divorced in 1994…read more However, DMV requested a copy of my marriage license. As a female this is unfair. This process should also include men. Men have name changes too. Now I have to pay for a copy of my marriage license in addition to a charge to get a license with the star* I feel that changes should be made to those guidelines. This isn't fair to females. DMV should give a discount when I reapply for a license to board an airplane.

Trying to get a title for a 1968 cougar originally sold in Rhode Island (no cars titled prior to…read more2000). First visit they told me I need to get the dealer to send me a reassignment sheet with the previous owners signature. Did that and went back. Second time I go back they tell me they can't issue registration or title unless I have a title or registration in my name. Wtf??? Trying to give the state money for a title and registration and they won't take it. The proof is there from the dealer and previous owners signature. WHAT IS THE PROBLEM??? Worthless

Terrible customer service. The welcome desk was anything but welcoming. With or without an…read moreappointment, you're sent from one line to another with no clear direction and no end in sight. The staff at the Williamsburg DMV do not seem interested in helping customers and are often rude, showing a complete lack of basic kindness and patience. I was only trying to renew my ID, yet I was given confusing and unhelpful information. I ultimately had to go to another DMV location, where I was informed that I did not need any additional paperwork to renew my ID. This made the entire experience at the Williamsburg DMV unnecessarily frustrating and a complete waste of time.

Efficient and quick! I had to replace my Driver's Licence…read moreand upgrade it to Real ID. I checked the waiting times on the WWW, and then signed up for an E-ticket (use: https://appointments.dmv.virginia.gov/OABS/Appointment/Index/f9d2f0ce-2853-4b10-969f-2cfcdc543d1c) to "Get in Line" with an ETicket. Once I arrived at the location, I was quickly called up to the window (wait time: less than 5 minutes), and the clerk handled my application in a friendly and efficient manner. Less than 20 minutes total time and I was done.

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

First of all, make an online appointment! This is truly the…read morebest way to get in and out of the DMV in record time. Show up 15 minutes prior and scan the QR code at the entrance. Take a seat and you will be called fairly quickly. We were called a few minutes prior to our actual appointment time. Use the online information ahead of time to have the proper documents with you. The customer service agent who helped me to get my 84 year old father his drivers license was knowledgeable, fast, and kind. We both left feeling accomplished without spending forever waiting. Thank you DMV!

I recommend this DMV at 850 Widgeon Rd in Norfolk, VA to everyone I meet locally. I've gone here…read moretwo times to get my VA real ID with my new last name. Each time I didn't have a prior appointment but was able to be helped quickly through the walk-in line. The first time I visited, I had all my necessary documents except for my passport/birth certificate but the person that helped me was kind about it. It's awful and frustrating when you have to wait at a DMV for an hour plus and then are rudely told you don't have all the necessary documents and are dismissed. Fortunately, there was none of that at this DMV. Each time I went, I stood in the walk-in line for about 15 minutes max and was helped at a booth by a kind employee. The second time, I came back with all my documents and was in-and-out within an 1 and 15 minutes. The staff is friendly and their system for helping people is effective and organized.