This location enforces the mask required policy and has stickers on the floor to help enforce…read moresocial distancing when inside. We had a return package we needed taped up and sent. We were welcomed promptly after walking in and was able to get everything completed very quickly! My bf put on the return label and the FedEx technician was able to slowly remove it for us and place in a FedEx clear envelope to make it easier for scanning and tracking. I was very happy with the level of service this FedEx provided. I also enjoyed that they enforced the mask and social distancing to keep the customers and employees safe!

Fex Ex in Hampton, VA is incompetent to have deliveries on the truck. This has happened multiple…read moretimes. This last shipment has live animals and the delivery was expected overnight. It didn't arrive in the scheduled window however the tracking said it arrived at the facility at 8am the morning it was scheduled to be delivered. Call customer service and they said it would be later that evening. It was not. Talked to 2 additional customer service and they kept say it would be delivered the next day. Put in a complaint ticket for someone to call back and asked for manager to call. Received nothing. Now 2 days later, o. Saturday, received a notification that our delivery would arrive on Monday. Why pay for overnight?! You can't trust them to do thier job for delivery and they down right lie. Ridiculous. I am worried that our livr animals will now be dead when it arrives.

Am delighted I selected Williamsburg Pak & Ship. My antique…read moreChinese chest made it across country in one piece: Williamsburg, VA to Seattle, WA Excellent care, attention, and packing. Fairly priced. Nice people & smart, too. The other businesses I researched were determined to ship to the "other" Washington, DC. I have great confidence in Williamsburg Pak & Ship and would use again. I would give them more STARS if I could.

On Monday I went to Pak & Ship Williamsburg to enquire how much to ship a laser scanner back to…read moreLeica Geosystems in Norcross GA. The owner looked at the original FEDEX shipping document and said it was pre-paid overnight return. He said he would take care of it, inspected to see the scanner was in there, taped it up and put it on the shelf. The owner had also investigated buying a scanner so was familiar with Leica and scanner range. To my surprise the following day the scanner was shipped back to me here in Williamsburg!!!!!!! I immediately went back, presented the box and he accused me of a mistake and it was my fault! After disagreeing and recounting how he had taken it with assurances of delivery, he admitted his mistake. Rather than offering to fix his mistake, he said the only way to send it was to pay him again for a very expensive delivery!!! I refused and protested but he just told me to leave his store, repeatedly saying "goodbye". I said what a horrible shop and as exiting I heard him say "F___- You!" People know me as genteel, but I was in the Marines and I don't take that "poop" so I went in and let him have it verbally, very loudly - with no curse words as I have class! I've never had any business here in Williamsburg treat me like this. I will post this review, discuss this situation with other ship and pack businesses here in Williamsburg and ask how to raise this with FEDEX Corp.

Excellent service and genuine concern for customers…read more They also have supplies if you need them

I told the guy I was getting a QR code from eBay he says yes sir, he stares at my phone while I…read morepurchased a QR code from eBay, and then he tells me that I bought a USPS code and he can't help me. The staff aren't aware that you can choose either a UPS and USPS code when you buy an ebay shipping label, that theres a user choice involved. So now I have to drive across town because the guy didn't stop me and didn't inform me about this until after I purchased that QR code.

I feel like I cannot recommend this business enough. I often feel packages and it's so awesome to…read morebe able to drop everything off and one spot and not worry about them. UPS, FedEx, and USPS. I recently went here to get something printed which I didn't even realize they do. I emailed and called as well. They were so nice and let me know they did get my email. With the holiday rush I didn't expect an answer via email so that was very surprising, in a great way. I got an estimate to print something out and I picked it up within an hour. It turned out awesome and they were very good at being able to give me different options and pricing to print the poster that I wanted. Come to find out they actually gave me the wrong price and they still honor the price that they gave me over the phone instead of saying oh sorry it's actually gonna cost more. They did let me know in the future it might be a few dollars more but I just truly appreciated the customer service. So definitely give this place a try awesome and super friendly.

Really want to thank manager Kera Tavares for her excellent service. On a Friday afternoon, I…read moreabsolutely had to ship some legal documents via FedEx such that they arrived half way across the country Monday morning. Kera said I'd need to pay extra for Saturday pickup from her store (due to FedEx pricing). She was nice enough to recommend I go to to the regional FedEx shipping center on Friday afternoon vs. doing business with her store, as it would save me some serious cash. She even emailed me a link to the regional store so that I wouldn't choose the wrong location on google maps (since I'm not familiar with the area). Thank you for your service, and I'll be back for my other shipping needs.

Had a bit of an emergency over the weekend here when my dad left something important over…read moreThanksgiving and needed it back ASAP. I went into this center first thing Monday morning to ship it. It's a large facility with shipping, packing and printing options. The staff member I worked with was very friendly and personable. She helped me pick the right option to ship, and I ended up paying $50 for it to arrive the next day by noon. She asked if it would be okay if was a "little late." And I said, I mean, I guess - it just has to be there in hand on Tuesday. Received an email with tracking information where I could follow the progress of the package. Started to worry when it still had not arrived by noon -- and then by 1 -- and then again by 3. Luckily, I got a confirmation shortly after 5 p.m that it had arrived. But, that was a stressful few hours! If you're going to give an arrival time, 5 hours off is more than what I'd call "a little late" given the price I paid to ship it. Other than that, everything with the experience was pretty standard.

"I don't get paid enough for this." Be thankful somebody hired you at all. Despite having the…read moreshipping label on my phone which they could have scanned, or the "print from your phone" option they advertised on their wall, I was told to connect to their WiFi and forward the email which had my shipping label. A few minutes went by and nothing. Find a better way to do business and don't make it my problem. She gave me the wrong email address!

I came in today to return an item from Amazon because it's where I was directed to return it. I got…read morein line behind 2 people before me. When it's my turn, I walk up to the counter and say, hi, how are you doing? Charles looks at me and doesn't say a word. Starts fidgeting with his AirPods and then grabs his cell phone and starts messing with that. Then he puts down his personal cell phone and picks up another phone to scan my item. Never says a word to me - just kinda grunts at me. Your reviews for Amazon returns are terrible and I see why! Maybe you shouldn't service Amazon returns because clearly your employees make the experience awful.

In the past month I have been to the store 4 times for Amazon Returns, and the store is NEVER EVER…read moreCLEAN! Trash on the floor, unpacked inventory boxes waiting to be unloaded, empty bins and empty shelves. Oh, and heaven forbid if you have to use the restroom, they are downright filthy, not sure the last time someone cleaned them. So other than returns for Amazon, I do not go there.

The only reason I am giving 4 stars is because of Sandy who turned a bad experience around! Like…read moremany of the reviews I've seen, I was home waiting on a package from my job( I work from home and needed this package in order to work). And it was a Friday and I received notification that the driver could not deliver my package because I was not at home. I was there with my dog and my son. For one, my dog would have barked if he had even come close to my door, let alone knock! He never came to my door and took a pic of my door at such an odd angle, I believe he never even got out of the truck! I called the 800 number and got even more irritating service. Then I received a call from Sandy that evening and was able to get my package. She listened to me and my desperation and actually helped me! There is so little of that going on these days, people actually helping people! I let my company know what happened as well...thank you Sandy!

The guy working is nice enough. However, they can't scan their own fedex shipping labels…read more Unacceptable, sorry.