Garwood is the only Post Office I'll go to. 1. Service is…read moregreat. Friendly staff and items always get to their destinations quickly. 2. Good service hours as they open at 8:30 am. 3. Enough parking!

I sent 3 packages to 3 different destinations and they did not arrive as promised and paid for. The…read morepostal worker was very slow and condescending, appearing lazy and uncaring. Will go to UPS for next shipment.

I live in Mountainside on Summit Road. The Mail Carrier CONSTANTLY delivers the WRONG mail into my…read moremailbox. I constantly correct the Mail Carrier back by leaving the wrongly deivered mail in the mailbox to be picked up next day by Mail Carrier. Whoever the Mail Carrier is for Summit Road in Mountainside - THEY NEVER READ THE ADDRESS. They just dump mail into my mailbox that has the same, or worse, close street numbers as mine. This is ridiculous. In addition, I am now finding out from my Doctor in Summit, that they mailed me several pieces of correspondence that I NEVER received. They mailed me in January 2024 and two mailings in March 2024. As of today, March 18, 2024, I have not received any mail from my Doctor. The Mail Carrier who delivers on Summmit Road for Mountainside is either careless and lazy, or vindictive. I have never experienced this level of bad/wrongful delivery service as it is currently, and I have lived in Mountainside for over 40 years!

Everyone is doing their best right now, but a little patience and courtesy goes a long way. So does…read morethe truth; these are hard times, we all recognize that. Nevertheless-- Three times in two weeks, I have dropped off packages that did not get scanned in for up to 48 hours, causing even further delays than those already resulting from COVID19. Today I called to ask what was going on, and after being hung up on (the employee told me she was alone and too busy to talk), I called back and after she acknowledged hanging up (without apologizing), the woman told me it was "strange", that she personally scans all packages, and that I must have the wrong tracking information. For six packages. I shipped packages at Westfield, Summit and Springfield this week and all were scanned within 2-3 hours. Beware.

Worst experience ever. Had an appointment for a passport at 2:30 and apparently it is just a free…read morefor all. Called up 40 minutes later The rudeness of the "passport " person was inexcusable and after 20 minutes of incompetence I ate the loss of 60 minutes of my life and said I will go somewhere else. Amazing they are employed

This post office has gone downhill VERY FAST. There's ustally 1 person who is working while there…read moreare 2 people behind the desk. Their cell phones are ringing & aknowledging their messages. this last visit i was paying in cash the woman wouldn't accept anything but a card I had to go back into line and wait for next woman who was doing passports. it is horrible, all I needed was postage

We recently moved to the area and this is the post office we like to go to to drop off our letters…read moreand packages. I was bummed to learn our mail doesn't come from this particular location because I need to pick up a package and they listed a different one, but I digress. Having moved from a large city, this place is positively cute. And tiny. It's also a little run down looking but that's the norm. It's located next to the Fanwood train station and is easy to miss the first time around. It's nestled further back than the neighboring building and has a tiny parking lot out front for maybe 4 cars and a little more parking in the back. We have stopped by before where there was absolutely no parking available but we usually find one eventually. Or I go with my husband and one person gets dropped off to quickly run the errand. Despite the small size, I am fond of this post office. Well, depending on who you get. There is one man who works there that is absolutely amazing. I really need to get his name but he was friendly, helpful, and efficient. Ironically, there was one visit where the lady in the "stall" next to him was pretty much the complete opposite so I can see how one's experience and impression can fluctuate vastly based on who is working at the time. Fingers crossed you get the helpful ones when you visit. Note: I heard that this place generally has more postage stamps than the Westfield post office probably due to less traffic so if you're looking for specific designs, you may have better luck here. I'm happy to have such a post office nearby! And I'm pleased to be able to leave such a positive review for a post office. The possibility never occurred to me until recently, which resulted in this review.

Rudest counter staff of any local post office and no parking in front of building--not recommendedread more

This PO got one star bc it's open until 2pm on Saturdays, but as expected there is a worker in…read morethere who is very disrespectful to me. He is passive aggressive; he speaks indirect insults and/or is rude when giving instructions. I need to use the PO as I am an online seller and this location is most accessible at this time, although I,d rather use the PO in Fanwood, the town Nextdoor. i forget about the emotional injury I have to endure until I arrive, then of course, I'm immediately reminded before I leave. The next time I have to rate my experience on the keypad I will be more accurate.

The woman in the office is very disrespectful and rude. I asked her a simple question and she got…read moreso obtuse about my question. The woman's name is Debbie. it's not the customer's fault that you're just mad at the world because you have to stand there all day and do your job.

The "Customer Service" person should go back to school to learn what customer service really…read moremeans-She is always so miserable. If you do not like your job... then quit

Felix and Zina were so incredibly helpful and kind when I was in need of assistance and guidance…read moreafter I was given false information from other USPS offices. Thank you for your kindness !!

They are the Best Delivery Service Period…read more Right now I have I Big issues with UPS vs. Best Buy. Shipping is ALL Screwed up and they just blame each other for lost packages. It's UPS that just dropped my order in a town 7 miles away that I can't get any info about. This is going to explode as best buy is loosing customers daily.

They have the nerve to tell me they don't have change every time I go in there. I go in there with…read morecash they don't have change. What post office doesn't have change for their customers? If that's the case it should say credit card only on the door so people know and they have the nerve in there to get an attitude about it. They should close this post office down

I've lived in watchung for about 7 years now. This post offices has become a huge part of my life…read more I started a small business when I was 16 and I would ship a packages everyday. I've never had a problem here and I've honestly never had to wait. I love the lady who is always there and every-time I walk in she calls me "sweetheart" she has watched me grow up and I'm now in college. I love living in a small town.

Terrible! I arrived with about 8 packages as soon as they opened.. all of which I was planning on…read moresending through first class w/ shipping. I have an eBay store I sell quite a bit on so I know exactly how I want to send everything, the prices, etc. The Cashier actually had the nerve to tell me not to send so many items at once, that it's inconvenient to the customers behind me. 8 items is not a lot, especially when they are small, and only need to be weighed and stickered. Not to mention, there is nothing mentioning a Maximum Parcel Limit. She was just lazy, and didn't want the 1 person behind me to wait too long. Then I told her that I'd like to ship everything through First Class with tracking.. She gets to one package that's a touch over the limit so it needed to be changed to priority (no big deal).. but then the item after it gets changed to priority, then the next, then the next.. I stopped her because the packages were very small and yet being charged as priority. She looks at her screen and realizes that she set everything to priority instead of first class -___- Now who's making the customers wait? She had to reweigh everything and resticker them. Then she couldn't remove the mistaken charges, so she had to charge my card for everything, and refund me after. Worst experience ever. I get that this is a small post office, and perhaps the cashier isn't used to seeing more than a package or 2 come in at a time, but this was ridiculous. Also, she forgot to change one of the items back to first class.. so I was charged $7.05 for priority, instead of the $3 it would've cost to send through first class. And there's nothing I can do about it now.. -__-

Rude and not at all helpful. purposely open the door 10 mins late to stall time. Then had the fan…read moreon blast and was speaking very low so I couldn't hear her. No hi good morning how can I help you? Then made sure I couldn't do the service review on the screen. Definitely would've gave a sad face.. Maybe she's not a morning person at 9am idk.

Rude and unprofessional. Clearly don't know the head or tail of customer service. Don't explain…read moreclearly and just have NO we don't have it is the only answer. Extremely rude

I was referred first to the kiosk to process my Amazon return because the registers were occupied…read more I chose to wait bc my item was bulky. The store is pretty busy, small and parking in Westfield can be a bit of a hassle but I'd return if I'm in town. The man who helped me was fine. Got the job done.

On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.