Courteous and reliable always Good location and…read moreaccommodating business hours. Fast shipping is appreciated

Great service. Prompt. No bs. They got the equipment picked up...packaged...and to me at a g price…read more Good value for the money I spent

Might look a bit unorganized, but the people running this place are the absolute MOST HELPFUL I've…read moreever encountered. They will go the extra mile every time and will help you with any shipping problems you might encounter. UPS, USPS, FedEx, they do it all. I no longer go anywhere else to ship things. Friendly service and highly recommended!

This guy is awesome! One place where you can quickly and easily drop off all packages - UPS, USPS,…read moreFedEx, and DHL. LIFESAVER. The best and so glad it's local!

I've never had a problem here...as long as I've had my things in order. I read the negative…read morereviews to date and they all seem to be about trying to do something and not getting the results expected. I've used this location several times and when my affairs were in order, things went smoothly. I don't give 5 stars because, to the point of some others, if you don't have your act fully together, you won't get a ton of help. I don't see it as a bad thing, but you have to go the extra mile for a 5.

I had a very frustrating experience during my recent Amazon return. There was a long line, and I…read morebrought in a fairly large item. The owner immediately told me, in a very abrupt and public way, that I needed a box, which felt unnecessary given the situation. I actually had a box with me, but it wasn't visible from his side of the counter. When I politely asked if I could use some tape, I was told I had to purchase it, again in a tone that felt more confrontational than helpful. The overall interaction lacked basic customer service and made the situation more stressful than it needed to be. The tape cost $8, what a ripoff. To make matters worse, the item weighed over 50 pounds, and while an older woman nearby struggled to handle it, there was no offer of assistance from the owner. Combined with ongoing issues like unreliable in-store WiFi, the experience left a very poor impression. I value efficiency and respectful service, and unfortunately, this visit did not meet those expectations. I hope management takes steps to improve both customer interaction and overall service quality.

Basic UPS store. Easy drop off. The staff is very nice and very helpful here. Great for returns…read moreetc. Faster than other drop offs

We had an abundance of last minute varying printing requests for our wedding and everything turned…read moreout amazing. Akshay and the entire staff were incredibly friendly, professional, and went ABOVE AND BEYOND to make our experience as painless as possible. Amazing service and I highly recommend. We look forward to using this store again!

In all the chaos the Coronavirus has created, the Pompton Plains Postal worker who attempted to…read moreanswer my phone questions patiently tried to help me despite a long line at the counter. I inadvertently discarded a tracking number to a pkg I had mailed and was seeking his assistance to track the location of the pkg. Without the tracking number, there wasn't anything he could do to help me, but he was extremely patient and kind on the phone.

I wanted to update my review for this location because my recent experience was a night-and-day…read moredifference from the past. Previously, I found the service lacking and the employees weren't very professional or kind. However, my latest visit completely turned things around! Before heading over, I called ahead to confirm their hours, and the gentleman on the phone was incredibly nice and helpful. I ended up visiting toward the end of the day, and the entire staff on shift was warm, laid-back, and super accommodating. The store itself wasn't perfectly organized, but to be completely fair, it was the Saturday right after a busy holiday weekend, so a bit of chaos is totally understandable given the foot traffic they must have had. I always like to keep my reviews up to date so other shoppers get an accurate picture, and I'm really happy to report that the customer service has significantly improved. I'll definitely be back!

Picked up multiple items that weren't priced. I wanted to buy one of them, they refused because…read morethere was no tag. I asked if they could price it because I saw an employee verbally pricing things to another employee who was marking items but they refused to price the shirt I brought to the register. I was annoyed but fine, whatever, I didn't buy it. I was buying one other item and they rounded my purchase price up without asking, and I didn't notice until I looked at the receipt. Shady employees and seriously over-estimating the value of their inventory. Make sure they're not rounding up your purchase before you pay!!

I came in to the print center and asked for help. The lady showed me a computer. Well I could…read morehave used the computer at home. I really was like for consultation. She did end up giving me some advice and she was nice enough but sometimes people aren't ordering online because they want help from the business.

I asked for a spiral bind of a book I bought on Amazon, a service that I've had done at Staples…read morebefore and a service I rendered when I used to work at this exact staples. This morning, the man working there said they don't do that anymore (I just had the same service done in NYC last week), and refused to help. Let the customers decide to take the risk. With the recent change in managers at this location it is not a surprise to see the quality slipping. Very disappointing.

They are the best most helpful, and friendliest packaging , and shipping store in the area. They…read moredo a great job, and are always helpful and fair. Support your small local businesses, especially when they work hard and deserve it. I've even used them to transform VCR tapes to DVD, and used their fax services too.. Five Stars *****

My visit to Packaging Plus was a pleasure. Frank, the owner, guides you through the process and…read moregives you the best return for your money. Together with Fed Ex, he helped me send four packages into New York during the pandemic. The packages were literally delivered the next day. Staying open during this difficult time is not an easy task and all the customers appreciate Frank's efforts. Packaging Plus and Fed Ex make a good combination. Thank You for your hard work. Dana L.

THE BEST UPS STORE! Someone said new owners. Not friendly people but they do a great job! I like a…read moregreat job.

I hate when I have to come here and do Amazon returns. The people that work here are almost always…read moremad that you even come here. Would not recommend.

Excellent service and clean storage facility. Helpful staff! Great value and safe environment!…read more The hours of operation are perfect! Very happy using this facility! Highly recommend!

Great business friendly employees You don't have to worry about your stuff and it's a safe building…read morein a convient area everyone is super nice try them out.