Beautiful post office in a serene countryside-like location…read more It is quiet, patient, and everyone here is incredibly kind. I love going here instead of Lake Hiawatha whenever I want a calmer, slower atmosphere. I would recommend it. :)

Continuous poor customer service. Glad there is another Post Office in Towaco with kind clerks who…read moreanswer all questions.

Love my local post office great people and very helpful with packages that need to be mailed toread more

I recently moved to this neighborhood from Lake Hiawatha, and it's always good to have basic stores…read morelike USPS, CVS, etc., nearby. Luckily, this USPS is less than a mile from my place. I had to send a package to Boston, so I stopped by around 11 AM on a weekday. The store was almost empty -- probably not as busy as the other USPS nearby -- good for me because there was zero wait time. The place is small but has all the usual services, including passports. I spoke with the staff member for a couple of minutes, and he seemed very friendly and helpful. They also have a locker facility, and there's plenty of parking. It's municipal parking, I think, and just a block off the main road in Lincoln Park

Walked in on my lunch break to return a package. I told the man at the counter I usually do not…read morereturn packages but this is what they had me print out for return. He just looked down and said oh yeah you will have to wait for that. What? Wait for what? Then he said you will have to tape it. The box was closed . Asked if he could put a piece of tape on it. He said oh we sell tape. I said you know I will go to my town whete they ate nice and will put a little piece of tape on it. He said ok. One no wonder you have a low rating. Waste my time on my lunch break. Showing a little customer service would do you well.

In all the chaos the Coronavirus has created, the Pompton Plains Postal worker who attempted to…read moreanswer my phone questions patiently tried to help me despite a long line at the counter. I inadvertently discarded a tracking number to a pkg I had mailed and was seeking his assistance to track the location of the pkg. Without the tracking number, there wasn't anything he could do to help me, but he was extremely patient and kind on the phone.

I had a very disappointing experience at this USPS location today. This review is to report a bad…read moreworker with bob blond hair, older female. She was extremely rude, condescending, and dismissive toward several people in line, including me. Her tone was unnecessarily harsh and unprofessional, which made what should have been a simple transaction uncomfortable. When it was my turn to purchase a money order, she repeatedly questioned whether I had enough funds to cover the amount even after I clearly confirmed that I did. I was then instructed to step aside to complete a form, which I did promptly. However, when I returned moments later, she told me to get back at the end of a long line, despite the fact that I had only stepped aside at her request. This felt unreasonable and discourteous. What was especially frustrating was observing a noticeable difference in how she interacted with others. While she was abrupt and dismissive with several women customers, she appeared much friendlier and more accommodating toward a delivery worker behind the counter. The inconsistency in treatment was difficult to ignore and made the experience feel even more uncomfortable. The supervisor needs to check cameras and investigate her style to abuse clients. Customer service at a public service location should be respectful, consistent, and professional. I hope management provides additional customer-service training and reviews how customers are being treated at this branch, because no one should feel belittled while simply trying to complete a routine transaction. When I rated her service and selected on the screen how unsatisfied i was she mentioned my score. That is scary that they have access to the rating putting the customer in a confrontational situation. Her confronting me was not good. No usps should allow this.

Too bad so many negative reviews, cry babies. Think convenience! I've been going here since moving…read moreto Lake Hiawatha 12 years ago. Never had a wrong shipment error. Mistakes happen, even w/ UPS or FedEx. Maybe language barriers when shipping packages (have heard this with customers in front of me). Yes, long lines, SOMETIMES, you just have to know when to go. Like any other post office I've ever used. Today, Friday, 10:00 AM no other customers. My only complaint is don't take so many passport applications late on a Saturday. So, avoid afternoons on Saturdays! Plenty of extended weekday hours! But the hours are great, one lady acts like she knows you forever , and very convenient in Lake Hiawatha...the option is going out to Rt.46, and service no better. Convenient Handicapped spots. Nice selections of cards and gift cards.

"Post master" or "post officecmaster" whatever his title is for the Rockaway boro usps location,…read moremiddle aged white guy is the post master there and always has a disgusting look on his face and horrible attitude but i didnt mind untill today when he took his anger for the day out on me for some reason where he started rolling his eyes back in his head and slamming my packages around sighing. Either go to a job where you want to work or just do your job correctly. Also only doing this to a certain group of people from what ive seen so he is biased or picky with who he likes to be nice with? Either way we need to replace this guy. Very displeased with the service from him but the other ladies who work there are always so very nice.

Had an instance where a package was marked as delivered and arrived 2 days later. Another instance…read morewhere a package was marked as delivered but was never delivered. They said "we cannot do anything about it because it was marked as delivered". How can you claim that as a reason you cannot act on a package being lost/stolen BY USPS when your people regularly mark things as delivered that aren't.

Been at the same address since 1963 and never once had a issue. Well let me tell you something…read more Lazy, complaining, idc kinda attitude. I'm going to say that being a mail carrier has challenges. Rain, sleet, snow, hot sun but hey, I work in it tooooooo. Listen up you soft humans. Get it together. It's part of your job. Yup. You have to deliver the mail. You signed up for it so do it. Our carrier of 15 years was pleasant and kind. We helped him as he helped us. This new carrier is nothing but a damn complainer with threats of not going to deliver our mail And we can go pick it up. Your truck is too close to the box. Ok so we loved it. Relax and do your job. The difference from workers then and now is a big issue. Services go down prices go up. Lazy lazy lazy

I am giving this PO location a zero rating I went there as they are listed as a passport processing…read morecenter after paying for a third party to expedite my lost passport I was treated rudely and they refused to process my request The passport workers do not know how to treat their customers!

This post office may be the worst post office in Morris County...people there guess wrong…read moreoften...ebay notified me that a package i needed to get was being held at my request...however mail was to be held starting the following day ...went to post office and was told it was not being held and carrier would deliver...2 hrs later at 3:30 called post office and said it would be delivered...now its 5:30 and its still not here...asked neighbor and said mail was delivered at 11:30 am ...like i said this post office just cant stop making mistakes and its just who they are..

It's always a bit of a hit or miss on whether you're going to have a worker with a poor attitude…read moreupon your visit. I've gone to this location only a handful of times, but I prefer not to go if I don't have to. I had a package that was being held at the location and the worker seemed hesitant to let me take it, even with proof of ID, I was practically interrogated. With other visits, I've been in and out quickly without issue. The biggest perk of this post office is that the location is easy to get to, other than that, there's really no appeal.

Courteous and reliable always Good location and…read moreaccommodating business hours. Fast shipping is appreciated

Great service. Prompt. No bs. They got the equipment picked up...packaged...and to me at a g price…read more Good value for the money I spent