Read all the reviews for passport so I was very nervous to go to my appointment. I was met with…read morequick service and Pooja was wonderful and made the experience quick and made sure I had ALL the right paperwork and gave me all the information I needed. She made sure I filled out the checks as needed. I would come back for passport services. She was very nice, helpful, and quick. Not sure of all the bad reviews. She said in about 2 weeks I can check the status of my passport. 11 - 8-23 it's been three weeks and I already received my passport. And I DIDNT request expedited shipping. I could not recommend an easier quicker and faster place to get your passport needs taken care of.

This post office may be the worst post office in Morris County...people there guess wrong…read moreoften...ebay notified me that a package i needed to get was being held at my request...however mail was to be held starting the following day ...went to post office and was told it was not being held and carrier would deliver...2 hrs later at 3:30 called post office and said it would be delivered...now its 5:30 and its still not here...asked neighbor and said mail was delivered at 11:30 am ...like i said this post office just cant stop making mistakes and its just who they are..

I had a very disappointing experience at this USPS location today. This review is to report a bad…read moreworker with bob blond hair, older female. She was extremely rude, condescending, and dismissive toward several people in line, including me. Her tone was unnecessarily harsh and unprofessional, which made what should have been a simple transaction uncomfortable. When it was my turn to purchase a money order, she repeatedly questioned whether I had enough funds to cover the amount even after I clearly confirmed that I did. I was then instructed to step aside to complete a form, which I did promptly. However, when I returned moments later, she told me to get back at the end of a long line, despite the fact that I had only stepped aside at her request. This felt unreasonable and discourteous. What was especially frustrating was observing a noticeable difference in how she interacted with others. While she was abrupt and dismissive with several women customers, she appeared much friendlier and more accommodating toward a delivery worker behind the counter. The inconsistency in treatment was difficult to ignore and made the experience feel even more uncomfortable. The supervisor needs to check cameras and investigate her style to abuse clients. Customer service at a public service location should be respectful, consistent, and professional. I hope management provides additional customer-service training and reviews how customers are being treated at this branch, because no one should feel belittled while simply trying to complete a routine transaction. When I rated her service and selected on the screen how unsatisfied i was she mentioned my score. That is scary that they have access to the rating putting the customer in a confrontational situation. Her confronting me was not good. No usps should allow this.

Too bad so many negative reviews, cry babies. Think convenience! I've been going here since moving…read moreto Lake Hiawatha 12 years ago. Never had a wrong shipment error. Mistakes happen, even w/ UPS or FedEx. Maybe language barriers when shipping packages (have heard this with customers in front of me). Yes, long lines, SOMETIMES, you just have to know when to go. Like any other post office I've ever used. Today, Friday, 10:00 AM no other customers. My only complaint is don't take so many passport applications late on a Saturday. So, avoid afternoons on Saturdays! Plenty of extended weekday hours! But the hours are great, one lady acts like she knows you forever , and very convenient in Lake Hiawatha...the option is going out to Rt.46, and service no better. Convenient Handicapped spots. Nice selections of cards and gift cards.

Beautiful post office in a serene countryside-like location…read more It is quiet, patient, and everyone here is incredibly kind. I love going here instead of Lake Hiawatha whenever I want a calmer, slower atmosphere. I would recommend it. :)

Continuous poor customer service. Glad there is another Post Office in Towaco with kind clerks who…read moreanswer all questions.

Between the Mountain Lakes NJ and the Parsippany NJ Post office, they love playing games with the…read moretracking numbers. They will lose packages and give false tracking information just to tell their bosses that they have fast service. That means they will do anything to stop the time it takes to deliver a package. Thats all they care about. They will leave misleading and falsified tracking numbers. Like today, they had a package scanned 5 times available for pickup in Parsippany and nothing else, The whole time the package was in Mountain Lakes. 3 Day ago Mountain Lakes claims they didn't have package that was clearly stated as delivered. The clerk makes claims that its not there, but its been sitting in the PO Box the whole time. Another screw up thanks to Mountain Lakes. They scanned the package delivered when no one has picked it up. It should read "available for pickup" not delivered. Another scam to give themselves falsified credit. This has been going on for years and now we've had it. They waste our time and money traveling to the post office waiting in line, and then having to deal with their BS all the time. They refuse to take responsibility for anything they do and they play the moron blame game on someone else. Will no longer be using this nightmware of a post office!

The nicest and most helpful Postal Staff I have ever encountered. Always a smile. Always willing to…read morehelp.

Love my local post office great people and very helpful with packages that need to be mailed toread more

I made an appointment online to get passport photos at this location. It was relatively easy. My…read morehusband and I got the photos and submitted the passport application at the same time. The post office staff was friendly and helpful. She answered all of our questions. The service was quick.

Edward was very helpful with po box. thank you so much for his service . Denville USPS. New jerseyread more

This is a Very Solid Post Office that seems to run pretty smoothly even with a long line. I mean,…read moresometimes you have to wait and that goes without saying. But as long as the line moves along quickly, I'm all good. I think they have a quality staff here and it shows. Especially in comparison to some of the other local towns in this area, hello? Zombie Postal Worker Alert! Lol. I'm thinking that this one might just be my new regular Post Office for all things shipping related.

they don't Evan deserve a 1 star. This is the worst post office I ever dealt with!! I put in a…read morechange of address to have my mail forwarded effective's 10/15/25. It was never processed, then put in a new request effective 10/22/25 as of 10/30 that was never processed!!! now that I moved out of state I now have to put in for another forward form. After speaking to a 1-800 rep she informed me all the info that was needed was not asked for!! I also had my mail held when on vacation over the summer? When I went to pick it up? They lost my mail, a few days later went back to check on it and it was there. the 2 woman in that post office are aweful!

Do these people ever answer a phone call? After the wait for the 'next available person', the call…read moregoes to the operator for another 10 rings, until you get a busy signal. Are you kidding???

Dropped a pre-paid FedEx package Tuesday at 4:30 PM. The kid behind the counter was eating Cheetos,…read moredidn't offer a receipt until I asked. By Thursday, no tracking updates...so I stopped in. Door was open, no staff in sight for five minutes. When someone finally appeared, I asked about my package. Turns out it had been sitting untouched on their floor since Tuesday. I took it back and brought it straight to FedEx. To his credit, the kid did ask for ID before handing it over. If you claim to be a shipping service, maybe try shipping. What a joke.

I visited this store for the first time this morning. I phoned ahead and the interaction was very…read morepleasant. I needed an odd size, large box for a return. They were very helpful and got the item packaged up in no time. It was a USPS return shipping which they handle as well. Will definitely give them more business in the future.