Overall most of the staff seem like they don't care and prices mostly mediocre service. I've seen…read morethe reps watching someone incorrect labels and watch them fill it and then tell them sorry it's the wrong one. They seem not care at all and have no pride being there. They've lost my packages in the past, they have been rude, etc The manager seems to care if you get her. Wouldn't recommend this location.

Had to renew a passport. Made an appointment, and we were in an out in less than 15 minutes…read more Remember to make an appointment or else you will be turned away! They are also super helpful with questions.

Imagine it's 6:45 PM on a Friday night and you need to know, why your mail has not been delivered…read morefor a whole week. You call and someone actually answers. Wow! Your mail was accidentally on hold, and you have nothing to worry about. That is our post office.

This little post office has the best service ever! Every time I have been in to mail or pick up a…read morepackage, the employees have been super sweet and helpful. It also isn't ever took busy. The only hard part about coming here is the lack of parking. There are only a few dedicated spots next to the building, and the street can be full. I often just walk over since I live close, but be aware that you may need to search for a bit to find parking if it is busy.

Typical small post office with 1-2 lines /counter spots open at a time . Sometimes this means a…read morebit of a wait but the people are friendly enough. Better than the dysfunctional FedEx office a few doors down, surprisingly.

I used to be a frequent customer of this little post office, but the incompetent rude service from…read moreELSA, the postal clerk, is the reason why my family, friends, and I will NEVER go to this post office again. ELSA quoted me the wrong price for postage rate and overcharged me. When I pointed out her error, ELSA rudely told me to step aside so she could help the next customer -- without admitting that she made an error or even addressing how she would resolve this issue. I explained that I waited my turn in line, and I would like to get my package mailed so that I could move on with my day. I didn't understand why she was casting me aside to help the next customer. Why couldn't she finish my transaction? I was shocked by ELSA's belligerent, aggressive response:"OK! I made a mistake! What do YOU want me to do?!!" My response: "Um...how about correct the mistake and complete my transaction?" I felt disappointed that the other postal clerks witnessed the terrible way that ELSA treated me, but they did not step in to ask her to tone her voice down or even try to help. Instead, it was another customer that pulled me aside and said that ELSA had given him the same rude attitude, and that is why he only received service from the other clerks (if ELSA was the available clerk when his turn in line came up, the customer said that he would let the person behind him go ahead of him so he could prevent ELSA from ruining his day again). When I discussed my terrible experience with ELSA with my family, friends, and neighbors, they all agreed that they also experienced rude service from ELSA and that is why they don't go to this post office branch anymore. Now we all go to the US post office on Mass. Ave. in Arlington or Lexington. The postal clerks there are much more professional and friendly, so it's worth the extra drive!

Worst post office in newton , awful Incompetent staff, long…read morelines , rudeness galore , Newton centre is only slightly better

Very efficient and pleasant personnel. I'm in and out of there in no time. All the supplies needed…read morefor mailing if you don't have them - mailing envelopes, boxes, tape etc. An excellent PO. And it's a moments walk from the house!

Got help from a very nice lady at the front desk. Was shipping a package and she helped me print…read morethe label and put more tape on! Great service and I ended up paying nothing.

Mar2023: 5: I would recommend this location in the early hours. I never thought I would give a post…read moreoffice five stars for service. I never thought I would give a post office five stars for a friendly customer service counter person. I never thought that a post office could be welcoming as this one customer service representative is each and every time I enter the post office. I don't know her name yet. I've only visited this post office three times to mail letters and documents for my family. Each time I visited this post office, I was greeted by this friendly face working behind the counter with a smile. WHAT!!?? Is she smiling? Is she actually greeting me? Is she providing friendly customer service? OMG!?!? Twilight Zone?!? No, I am really experiencing this great service and a pretty good personality. This post office is conveniently located off to the side of the road between Newton and Wellesley. There are three parking meters out front and parking in the rear.

I had a great experience here. You are required to wear a mask inside and there is plenty of hand…read moresanitizer available. I needed to mail something via priority mail and the postman at the counter was friendly and helpful. It seemed like there were many locals who are familiar with him as well. Going to make this my go to post office from now on.

The guy and lady at this office are always nice, helpful, and flexible to ship things, definitely…read morenot typical USPS experience here.

For 73 cents the US post office will pick up a letter at your house, put it on a truck, then an…read moreairplane, bring it all the way across the country and hand deliver it to wherever you want, in all kinds of weather. These kings and queens continue to do this, in the best possible spirits, considering the circumstances, in SPITE of postmaster DeJoy doing his best to destroy this miracle we all take for granted. The post office is bomb. (Do not mail bombs - that's illegal - along with a bunch of other dangerous stuff) The Nonantum Post Office is a tiny office with 2 windows, usually one staff, and no lines. They are only open M-F until 5:00 so if you want to mail something later, head to Newtonville.

This is a great little PO hiding out in Nonantum, it is only open Monday - Friday BUT it does open…read moreat 7:30 so you can do whatever you need early. It is small, but really efficient so you can get in-and-out. I have brought in several packages over the last few months, Tina has been at the counter each time and is really friendly.

Interesting little PO at the corner of Comm Ave and Melrose St, I think the word I am looking for…read moreis "nondescript" for the building itself. PO is on the first floor, there is a small parking lot on one side with exit onto Melrose St. I only needed to drop off a small package with a paid label on it, and the box to put packages in said "letters only". I went in and the guy in front of me was dropping off something he had received by mistake (pretty nice, most people would probably just toss it out) and I handed my package to the nice woman at the counter. She was very nice, gave me a receipt so I could track it and off I went. If you were to go here during the holidays - or to get your envelope postmarked on April 15 - the line would probably be out the door since it is a tiny space, but arrive early or go to another location (that probably will not have free parking).

Watch out! Verbally abusive postal clerk! I have never been to a post office that didn't have drop…read moreoff service for prepaid packages. When I arrived at the post office there was no prepaid drop box in the hallway. There was a long line of people waiting in line to do business that involved clerk services. As is the custom in every other post office that I have frequented, I politely excused myself as I went to drop my package off at the counter. Suddenly the big burly male clerk shouted at me yelling about how I had Cut the line. I politely explained that my package was prepaid and I was leaving it on the counter as I was the protocol in Newtonville. The clerk snarked at me saying "Well this isn't Newtonville". I was so shocked and offended by his raging, disproportionate response to my mistake that I snatched my package and turned to leave. I didn't intend to but was so upset that I shouted "F" YOU, on my way out the door. I am embarrassed by my blurted response. However, I have NEVER been treated so abusively. That clerk has no business working with the public!

I am very happy with the service that i have received at the Belmont branch. Post office staff are…read morenot know for being the most polite or helpful but i am finally happy to say that today Cassiel made me believe that maybe they are not all the same. He was very helpful and knowledgeable. He recommended a service that ended up being much cheaper than what i had in mind and it will arrive within my timeframe. I can't speak as far as the other employees but Cassiel certainly goes above and beyond to deliver superior customer service.

Decent post office, grateful for opening on Saturdays. Need to employ full staff on heavily…read moretrafficked times and days (e.g. Saturday mornings). Staff friendly and helpful.

Very slow service especially for a passport. I highly…read morerecommend going to any other post office to get your passport. Very outdated and seems like slow service here.

Came here specifically for passport services…read more Great convenience instead of trekking downtown, but get there before 3:30! I would also recommend you call ahead if you need passport photos as the machine was down today. Thankfully I had my pictures taken beforehand. The postal workers were friendly and especially nice to my son and gave him a coloring book while we were waiting. I was confused on the passport requirements and they were helpful in explaining what was needed. Don't forget to bring a checkbook or debit card (money order) to pay.