I went to get my passport and was so nervous but the older gentleman regi was a absolute gentleman…read moreand so nice!! He reassured me the whole process and was very patient with me as I kept leaving things out/behind lol! :)

The Post Office was clean and orderly. My PO BOX is well maintained. Breana, the Postal Clerk,…read morewas friendly and professional. Thank you, Breana for your pleasant service.

Not too long, 16 minutes. They had four windows operating. John helped me very courteously and…read morequickly. Only complaint is with a priority box delivery time 5 days counting today used to be 2-3. Cost $21! But want my cousin to enjoy her Christmas slippers so hey, it's just $$ right!? Merry Christmas!!

When I got there, there was already a guy yelling at the employees. I didn't understand and it was…read morenone of my business anyway. The woman behind the counter was very polite and patient with him. I appreciated her self control. I needed to send out two packages that didn't quite fit into the offered boxes. The woman helping me found a box that was ok to mail and bubble wrap so nothing would break. Can't do much about the cost of sending mail.

12/1/2025 came here for first time to mail a package to California. The nice lady was so helpful…read moreand was very fast and efficient with the customers ahead of me. Place is very clean and they take their lunch between 12-1 so plan accordingly.

I am about to hit one year here. I love it. the apartments are beautiful, the views are beautiful,…read morethe staff are incredible. as soon as I can I will be renewing my contract here. it's quiet and peaceful.

This location is smaller and convenient for mailing packages and letters but the customer service…read moreneeds improvement in my opinion. The employee working has helped me a few different times I have been in and I dread coming here because of the lack of care and positive experience. I gave her my fragile package and she just threw it in the bin carelessly. However inside this store it is organized and easy to mail out packages quickly.

I am a P.O. Box customer at this post office and have been for quite a few years. My most recent…read morerenewal was in September 2019, and a box 3"x5.5" was only $118 for 12 months. The price has gone up slightly over the years, but nothing too crazy. Some people may scoff at having a P.O. Box, but there are so many positive things about having one. 1) No one ever steals my mail or packages, 2) I never have to worry about changing my address if I move, and 3) It is convenient for travel. I chose this specific location for my P.O. Box because I was a student when I first got it. However, it is still very convenient even after graduating. I only visit the office a few times a year--typically to pick up an oversized package or mail Christmas cards. I know many people would rank the post office right up there with the DMV as "places I'd rather not be." I actually enjoy when I have business at the post office. Probably because all of my post office experiences at this location have been easy! The employees are always pleasant and helpful--even when I have dumb questions like "are cuter stamps available." Haha!

One of the workers there, Jenny, was VERY rude to me. I had a horrible time…read more I don't have a printer at home and she refused to print my label. I asked that what people without printer do, it was a very honest question and she said " I don't know. That's not my problem". She was very unhelpful and rude.

Not polite Very rude try asking for help didn't bothered to come help me walk away when I didn't…read morehave a number/tracking number overall employees are really rude and Don't help at all

I don't know what's going on with the USPS but the delivery service has become awful!! I'm a seller…read moreon Poshmark and my sales deliveries have been taking up to 2 weeks for a three day usual trip. For example I sent my BFF a package on 12/ 19 and was hoping it would make it by Christmas but NO it went all the way from Reno to Indiana!! to San Jose, CA! She just received it yesterday.... I literally couldn't believe it ! Things have been bad for months but for it to go to the Midwest, seriously. Something is very wrong since this has been just awful for 6 months now, my customers in Poshmark have been very understanding knowing I have shipped it the next day after they purchased. I would like an answer to this problem. But of course I won't from a government entity

I came in to ship out a priority mail package. When I arrived, there was only one customer ahead of…read moreme. There was only one staff member, Dawn, servicing customers. She was friendly, efficient and courteous. Unfortunately, I don't think one staff member was enough to quickly get the line to shorten within a reasonable time. It took about 20 min to get in and out, and again, I was the second customer in line. While there, about 5 more customers came in and when I left, the line had grown significantly. I stopped by at 2:30pm on a Monday. Thanks, Dawn, for doing your best with the resources you had.

A very BIG Thank You to The UPS Store off McCarran in Reno. I love their tagline....be unstoppable!…read morePersonally I try to be unstoppable...my tagline is Dream Big. I totally trust this special UPS Store and location with my very important packages. This is my 2nd year to UPS my very special winning Art Quilt for the 36th Annual Hoffman Fabric Challenge. I won last year and I hope to win again this year. Thank you to Carson and the amazing UPS staff who care so much about their customers. The quality of customer service was Five Star. My Amethyst Fender Guitar Art Quilt was wrapped and boxed professionally with Carson and I was able to insure my art quilt. My package will be in Mission Viejo on Tuesday. I thought the value of insuring and UPSing my package was very fair pricing. Thank you for the care you take in our packages and the service you give your customers. I am a proud UPS Customer. Julie A

1/2026 I had an Amazon return and wasn't aware that…read morepackaging is sometimes included, as I usually still have the original packaging it came in. Deep provided excellent customer service by advising me to check with the representative first before purchasing additional packaging. I thanked him, as that advice could have saved me $6.49. That said, it was well worth the cost for such outstanding service--not just because I could have saved money, but because not all representatives take the time to offer helpful information or go the extra mile these days.

The store was clean and orderly. The clerk was friendly and helpful. He packed up my presents and…read moresaid they would go out today. The package arrived when promised. The contents were in good condition upon arrival. This is a great place for locals.

The staff used to be so friendly and helpful. the employee today was so unfriendly and never…read moresmiled. Hope it was just a fluke.

This review is for the Amazon Returns portion of the business. Companies agree to do Amazon Returns…read moreto be able to gain customer traffic and cultivate customers. I walked in midday on a weekday and the self service kiosk wasn't marked as an Amazon Returns Kiosk. I asked if it was and the clerk said only if it was currently logged in. It wasn't. I had to wait about 5 minutes for someone else that had an issue with holes in a print order. When It was finally my turn, the label printer wasn't working and only printed to a different printer that the clerk then had to find. Bottom line my return eventually got processed (about 14 minutes) but they are not shining as a place I would want to come for other business with all of the confusion and missteps.

A friend of mine has all of his books spiral bound by Fed Ex Kinko's so that you can leave the book…read moreopen where you left off and the book lies flat. I brought in 6 of my books that I use for daily spiritual readings... "one day at a time"... The store was busy with a couple of clerk/ manager's handling both Fed Ex shipping and custom printing requests. I had about a 5 minute wait so I checked my emails on my iPhone. There's plenty of free parking in the large Sports West Athletic Club shopping center.

We have had problems before at this location, but today it was great! The nice woman was very…read morehelpful and courteous! And we were in and out right away with her great service!! The store looks great too! Thank you

Waste of time and money and still no shipping…read more I called this store to get an estimate for packing and shipping from Reno to Sacramento. I gave weight and dimensions and got an estimate of $110. I had purchased the item in question from a seller in Reno. Seller took the item to this store the following morning. I received a call from the seller saying he was at the store and the item required an extra $110 for bubble wrap and "merging two of our boxes." This felt really wrong. You can get a LOT of bubble wrap and cardboard boxes for $110. And j had provided the weight and dimensions previously. Why there was any surprise at all is beyond me. But I didn't want to drag it out for the seller and sent the additional $110. An hour later I got a call from the seller saying UPS now wanted nearly $600 for shipping. I had recently purchased an identical item from a store in HAWAII and the total shipping FROM HAWAII was $150. I called the store. The person I spoke to was incredibly rude. Went on and on about the difference between an estimate and a actual cost, about the value of "our boxes" and bubble wrap, and how their inept packaging changed the weight and dimensions to cost more than double the estimate. I had the seller take the item home. I'll drive to Reno to pick it up as it will be much easier than dealing with the pirates at this store. I ended up giving the seller $50 for the significant trouble this location put him through. Reading other reviews it really seems like this store is a liability to the UPS brand and corporate should seriously consider shutting it down.