I had to mail some packages off to my son in Kentucky. I had the packages boxed up but for some…read moredumb reason, I didn't put the address on them. I was thinking that when they print the postage label, the address is pre-printed. the clerk could have made me leave to go write the address, then I would have ahd to stand in the long line again. She was kind enough to let me use her marker and write the address, then she covered it with clear tape so it would rub off. One thing I learned recently is that you can mail books at a greatly reduced rate. Just let them know it is media. I was always hesitant to send books because I assumed it would be really expensive due to the weight but now I know differently. this will be great when I want to send my son some of his books for his kids

The business repeatedly closes ahead of its scheduled hours, resulting in wasted time and…read moreunnecessary frustration for customers attempting to arrive before closing. This issue has occurred multiple times within a single week, demonstrating a consistent lack of reliability and poor customer service.

12/1/2025 came here for first time to mail a package to California. The nice lady was so helpful…read moreand was very fast and efficient with the customers ahead of me. Place is very clean and they take their lunch between 12-1 so plan accordingly.

I am about to hit one year here. I love it. the apartments are beautiful, the views are beautiful,…read morethe staff are incredible. as soon as I can I will be renewing my contract here. it's quiet and peaceful.

This location is smaller and convenient for mailing packages and letters but the customer service…read moreneeds improvement in my opinion. The employee working has helped me a few different times I have been in and I dread coming here because of the lack of care and positive experience. I gave her my fragile package and she just threw it in the bin carelessly. However inside this store it is organized and easy to mail out packages quickly.

I am a P.O. Box customer at this post office and have been for quite a few years. My most recent…read morerenewal was in September 2019, and a box 3"x5.5" was only $118 for 12 months. The price has gone up slightly over the years, but nothing too crazy. Some people may scoff at having a P.O. Box, but there are so many positive things about having one. 1) No one ever steals my mail or packages, 2) I never have to worry about changing my address if I move, and 3) It is convenient for travel. I chose this specific location for my P.O. Box because I was a student when I first got it. However, it is still very convenient even after graduating. I only visit the office a few times a year--typically to pick up an oversized package or mail Christmas cards. I know many people would rank the post office right up there with the DMV as "places I'd rather not be." I actually enjoy when I have business at the post office. Probably because all of my post office experiences at this location have been easy! The employees are always pleasant and helpful--even when I have dumb questions like "are cuter stamps available." Haha!

One of the workers there, Jenny, was VERY rude to me. I had a horrible time…read more I don't have a printer at home and she refused to print my label. I asked that what people without printer do, it was a very honest question and she said " I don't know. That's not my problem". She was very unhelpful and rude.

Not polite Very rude try asking for help didn't bothered to come help me walk away when I didn't…read morehave a number/tracking number overall employees are really rude and Don't help at all

Hidden Gem Alert. This quaint post office is behind Shoppers Square the access is off of Casazza…read moreStreet. It got remodeled and repositioned when the whole center did for the Reno Public Market. It is never too busy, always clean and friendly.

I don't know what's going on with the USPS but the delivery service has become awful!! I'm a seller…read moreon Poshmark and my sales deliveries have been taking up to 2 weeks for a three day usual trip. For example I sent my BFF a package on 12/ 19 and was hoping it would make it by Christmas but NO it went all the way from Reno to Indiana!! to San Jose, CA! She just received it yesterday.... I literally couldn't believe it ! Things have been bad for months but for it to go to the Midwest, seriously. Something is very wrong since this has been just awful for 6 months now, my customers in Poshmark have been very understanding knowing I have shipped it the next day after they purchased. I would like an answer to this problem. But of course I won't from a government entity

A very BIG Thank You to The UPS Store off McCarran in Reno. I love their tagline....be unstoppable!…read morePersonally I try to be unstoppable...my tagline is Dream Big. I totally trust this special UPS Store and location with my very important packages. This is my 2nd year to UPS my very special winning Art Quilt for the 36th Annual Hoffman Fabric Challenge. I won last year and I hope to win again this year. Thank you to Carson and the amazing UPS staff who care so much about their customers. The quality of customer service was Five Star. My Amethyst Fender Guitar Art Quilt was wrapped and boxed professionally with Carson and I was able to insure my art quilt. My package will be in Mission Viejo on Tuesday. I thought the value of insuring and UPSing my package was very fair pricing. Thank you for the care you take in our packages and the service you give your customers. I am a proud UPS Customer. Julie A

1/2026 I had an Amazon return and wasn't aware that…read morepackaging is sometimes included, as I usually still have the original packaging it came in. Deep provided excellent customer service by advising me to check with the representative first before purchasing additional packaging. I thanked him, as that advice could have saved me $6.49. That said, it was well worth the cost for such outstanding service--not just because I could have saved money, but because not all representatives take the time to offer helpful information or go the extra mile these days.

The store was clean and orderly. The clerk was friendly and helpful. He packed up my presents and…read moresaid they would go out today. The package arrived when promised. The contents were in good condition upon arrival. This is a great place for locals.

I shipped a letter on a Saturday for 2 day delivery and UPS handed it off to the usps (without…read moretelling me at the store). It sat around Reno tor a full day (Monday) and then went to Sacramento (Tuesday) for a full day. It finally started traveling to its final destination and was delivered on Friday (a 5 day delivery). So glad I paid for 2 day service. I stopped by the store to complain and no one ever contacted me about the issue.

First off As a…read morecompany, I do not like FedEx. They lie. Then there is the atrocious auto dialing and customer service phone system. Horrible. However, they are generally the best option for shipping outside of the USPS timeframes for availability. This FedEx location has some of the best employees. Quick, helpful and polite. I've been to this location several times in the past few months for shipping large items. The wait times are short, the staff answer questions accurately and I've always felt they have been very helpful. I'm happy at least this location has quality employees to ensure at least my packages get a good start to the next destination!

OK I'm going to put this review smack dab in the middle. I've only been here once. But it wasn't…read moreall bad. Started out just fine with a wonderful employee that was very polite and helpful. She got me all up to speed so I could do my printing. I wish I could remember her name. Thank you for your work and helping me. However: (cue music of a doomlike quality). I went to the machine to get started on my little project. I was getting a bit flummoxed. I saw that another customer was being attended by a fella who was helping him with his issue. So I quietly waited for their transaction to finish. The employee sees that I'm waiting and comes over to assist me. I in my jovial and usually self deprecating manner explaining to him my misfortune with the infernal machine. You know keeping it light. But I don't know what went wrong. I was just communicating with this individual when he cut me off and said "let me finish". All kindness, humor and understanding has officially left my body. I have to now get out of the store immediately before I lose my temper. Because before this negative interaction I was in a really good mood. I tell him I have to go now. So I return to the front counter and return all my cards and such to the pleasant lady that helped me in the first place. Apparently I have no poker face whatsoever. She asks if everything is ok. I confirmed that it's nothing she or anyone else there has done(I'm desperately trying to extricate myself before I lose it). But, I tell her there was that guy over there who is patently rude and unprofessional. She apologized. i reiterated that it wasn't her fault. Now I'm feeling kinda half bad. This is now making me even more mad. I leave. OK that's about it. Not saying that this location is a no-go but it definitely needs to train it's staff in the fine art of customer service.