I was in and out of this Post Office faster than I've ever been in any post office EVER. The service was great. The employee was super-friendly and made sure I had everything I wanted to ship my package. The price for shipping wasn't that bad either. I actually expected it to be more. Keep up the great work. read more

This is a great post office location. Hardly ever a line and when there is, it moves quickly. The staff are always friendly and helpful and knowledgeable. This office is always clean and the parking lot easy to navigate. I've been here many times and I prefer this office to any others in the area. It seems to me that some of the complainers haven't had to deal with other post office locations that can be much busier. read more

US Post Office - Counter help - Post Offices Near Me - Sun City West, Arizona

This post office loses mail all the time. Tracking does not seem to work at this location. Waste of time and money at this facility. Signed up for mail delivery notices, Never get them! Packages end up in lost mail Never to be seen again. This place is very unprofessional! Lucky if postal worker can figure out the right address. Usually get neighbors mail in my box! Where is all my mail. I No longer get regular statements by mail, as they Never deliver my mail. They have no clue what they are doing. Post Master needs to be replaced! Much lost mail at this facility over the past few years. Beware of this post office, they just don't care about mail delivery here. read more

I had a USPS delivery of a sweater - so as it didn't fit well in my mailbox, they left it *and* all my mail on my front mat.. to which I didn't find until hours later - blown across my porch. The US Mail can leave it on my mat???? read more

awesome fast and friendly service. not sure why such negative reviews here. Every time has been great

Great service at this post office. The counter reps are very professional and make mailing transactions very quickly. Thank you! read more

Terrible experience! Employees were rude and refused to help me solve my problem. Thank goodness UPS was knowledgeable and accepts USPS packages. read more

I was helped by a friendly and helpful staff member. She helped with the purchase of a money order and a priority mail letter. This post office was more helpful than a shipping business I walked out of for their lack of good service. read more

Great location for getting in and out of their parking lot due to not being on a busy street. The walk-in line can get long sometimes depending on the day, time, and season. The staff is very good at helping customers and try to keep the line down with the few registers that they have. One of their outstanding employees is Susan! read more

I'ts so sad. This is one of the most inept post offices I have ever had to deal with. Nice enough people, but they can't seem to get the delivery system down. I had one package routed to the wrong post office about an hour away, and it took them over an extra week to get it to me. They have messed up on other packages I have had to wait for, also. They have other problems too. Long lines in the office. Only three tellers and way to many costumers. read more

July 8, 2020 I mailed a priority envelope from the Sun City West Post Office on 6-30-20 that was to arrive in Illinois on 7-3-20. Tracking indicates its bouncing around California for the past week. Went to the SCW post office and was told by the supervisor that do to Covid 19 there are no planes (Total Lie) so my two day package is now on a truck and will not be delivered until sometime after the 15th of July, 2 weeks late. If I was TOLD at the time of mailing that priority mail was not working at the time they took my 8.00 I would have used FedEx. What a cluster. Does anyone at that facility communicate? Care? Too bad so sad. You loose. read more

They hire some persons very rude and disrespectful . They don't like help people, especially one asian men . And when you try to make a claim his supervisor Daniel Le his friend he is asian men too , and protect him. Very disappointed with this post office. The only person very respectful, responsible and like help people specifically senior people is Tracey . read more

Sent a certified (with tracking) 1st class padded envelope on March 24 from the local USPS in Sun City West. It did not make it to the distribution hub (West Valley Postal) until 4/10....Why would it take 18 days for it to reach the hub? No wonder the post office is an epic failure read more

We've been having trouble with our current mail delivery person. Unfortunately, she used to be our neighbor and had serious issues towards my daughter. She's not delivered mail to us if my daughter's name is on it. We've complained about her once already and just had to do so again because neither of us have received any mail in days. This postal office is a ridiculous place, and I just wish I could pick which one delivered my mail. It certainly needs to be revamped and when a carrier is accused of not delivering mail & found out that it wasn't, she should be removed from the route immediately. read more

Worst Post Office I've ever seen. They are famous for delivering mail daily after 5 pm. They are also famous for delivering notices One Time and not making second attempts. The laziest government employees I have ever worked with and around. I was expecting possibly Good News for the Holidays but it won't be until after the Holidays if I would have any reason to Rejoice. I hope that my mail carrier has the Worst Holidays imaginable! Merry You Suck Mass! read more

Worst post office ever. I live in apartments now and the postman is not a very good one. He puts mail in the wrong post box all the time. We use one big mailbox just to throw the mail sent to the wrong address. There are plenty of big package mailboxes, yet the postman doesn't use them. He just takes the package back to the post office, leaving the slip to pick up at the post office, and won't use the big boxes right next to the smaller ones for each apt. They are always empty! The office doesn't take packages because of Covid. I don't see why the postman can't deliver big packages to my door. They used to when I lived in a house. It's just stupid and lazy to just toss a notice in the mailbox for usps packages that won't fit in the box. read more

I visit this Post Office on average once per week. There is often a short line, but the clerks waste no time in getting you served, figuring out what you need, and getting you on your way again. Usually I walk to this location-- I appreciate that there are 2 benches inside where you can sit and rest. The location is near a shopping center, a grocery store and a hardware store, and there is plenty of parking. read more

This location is the hidden jewel... plenty of wide open parking and rarely much of a line. All the same service with so much less frustration. read more

Normally I don't write reviews, but in this case I'll make an exception. Yesterday I was told by the SCW P.O. that my package was to be delivered to my address. No package. Today I returned to the P.O. only to be told that the package was "misrouted." Sad service. read more

This morning I witnessed a woman working for US Postal Service, first accept a young man's shipment, give him a receipt and then came around the corner to help. She saw how much work there was, and told him she would have to cancel the order and he would have to go elsewhere. After he left with his boxes and handtruck, the employees were laughing to eachother about the situation. It is over 100 degrees outside, so while they were laughing, I went outside, helped him into his car and took my business elsewhere. I will not come to this branch ever again. read more

I have finally figured out that the post master in SCW needs to adjust his or her thought process. What can possibly be a good reason for screwing with the routes here in SCW. For seven years we have had a great post-person and got our mail usually around 11 AM. If we had an issue we were able to get help from her to resolve. Now, with the new not so smart move we have a post-person we've never seen and mail is delivered sometime after 6:OO PM. I'm glad I don't have to rely on the P.O. for any real mail. Typical government operation. Sad, sad, sad! read more

I really appreciate the kind, polite, courteous, and professionalism of all of the front desk workers. They always have a can-do-attitude and smile regardless of how long the lines are. read more

Senita was a great help. The company had sent a bogus label and she caught it I was grateful she helped look up information and didn't rush my service. Thank you read more

We were helping our great aunt send some packages. ROBERT was particularly rude toned at our not being completely prepared. Our great aunt is over 80, which comes with a slower pace in general. She was incredibly patient and kind to Robert despite his initial attitude; she only said that next time she will completely avoid him serving her. He was nicer when we were about to leave, & he could likely get back to his quick pace. This was an unfortunate experience considering this location is in the SunCity area. read more

Inadequately staffed post office! Came in on Thursday at 1:30 and had to wait 49 min, line 10 deep, only one person at the counters! NOT ACCEPTABLE! read more

I see some of the reviews are older, perhaps those people aren't there any more. I just dropped off a package. 2 people in line, both ladies at the counter were very pleasant and efficient. Could not have been easier or pleasanter. read more

Worst post office I have ever dealt with. Deliver stuff to wrong address or lose mail all together on a weekly basis.

I go out of my way to go to this post office. It's so much more efficient than the one in Surprise and everyone is so friendly. I went there today with my 2 year old (which could have been the worst experience ever) but everyone, including the other customers, made everything SO easy. I can't recommend this location enough. read more

Just moved to SCW and got a PO BOX here. Well they screwed that and tried to blame my previous local PO for their foul up. These people do not appear to be very competent. Just saying after many moves in my lifetime this the first time I have ever experienced an issue with my mail service! read more

I didn't think reviews for a post office really mattered- just need to send off a few packages and it shouldn't be a big deal.... NOPE. the clerk was extremely condescending and rude, not to mention slow. I will never come here EVER again. read more

This is the THE WORST POST OFFICE I have ever experienced. I have a small business and send a lot of packages - I usually arrange for a pick up and my mail lady that delivers our mail is FANTASTIC and I never have a problem with packages she picks up, they go just where they need to, no problems ever. However, if I need to get a package in to ship on a deadline I take my packages in to drop off- I have never had SO MANY PROBLEMS in my life trying to drop off pre-printed and labeled packages, or getting guaranteed shipping refunded or anything else, I would venture to guess, because some guy came in while I was there today and wanted to talk to a supervisor. Robert is rude and condescending when he pretending not to be rude. I have been a regular at a lot of post offices with my business. I took holiday cookies to my last post office in Virginia because I was in there all the time and they were nice and helpful and I wanted them to know I appreciated them. I love USPS and only use USPS to send packages - my brother in-law worked for USPS for more than 20 years. This post office is close and there is never much of a line and yes it is convenient and the parking lot is huge -but I will NEVER SET FOOT in this post office again. I will go to the PO on Bell road that takes me almost twice as long to get to and stand in line for 20 minutes and be happy about it. read more

Mail carrier will refuse to deliver anything to you if your mailbox has even a small leaf blocking it. God forbid you have to walk a couple feet to deliver the mail. Also had issues with mail carrier handing my package to a stranger walking by. Worst post office in the state. Avoid if you can. read more