what's the point of having clerks if they aren't going to actually help? if i'm asking for your…read morehelp bc i don't know what im doing maybe walk me thru it instead of pointing me to the counter behind us and telling me to do my stuff there. idk what to do lady! that's why im asking you. super unhelpful imma just go to fedex

After living in this state for almost literally forever and at different residences, I had the…read moreunfortunate situation with my mail carrier at my place after I moved there last summer, would give me my mail and then some but return at least 5 packages that were necessary and important in their own way. I stopped by when I checked in via yelp to correct the situation. On a late Saturday morning, spent about a hour in line and the ladies were kind and helpful but was told a few times I would need to fill out a green form to receive all my mail and that it would take 2 weeks to complete. I told her that Ive moved countless times and never had an establishment or a carrier not give that info or provide a form to me, as usps online is easy to update as is. Unfortunately the saga stretched up until last week when another package was returned after the fact and I called to usps to escalate the issue. The reply from the Lakewood office was quick enough but strange as the supervisor in email didnt acknowledge the error with her front end staff and carrier, didn't apologize the green form I signed was lost or for her carrier being petty and not giving the form in my mailbox as they should have been. Even us leaving notes for the carrier, it kept going. However they had me sign it again with now the carrier giving me a green form in my mailbox. Ive had at least 3 other corporate carriers find me (Amazon, FedEx, Trackit) multiple times since being here yet it seems the stigma of USPS precedes this location as well. Lately last few packages have arrived since then yet Im still a bit apprehensive every time! If theres a reply from usps on here, Im happy to share more receipts :)

3rd time out of 4 times waiting for specific mail and my package is lost and no response from…read moreSupervisors after waiting in line over an hour then waiting 3 days for a call back from supervisor or even someone to answer the phone. I will never deal with this place again. I don't understand how this place can get away with having this kind of service - aren't these post offices monitored in any way? I mean, it's federal - isn't there any accountability? don't do it, drive to any other post office but avoid Lakewood! if you want to fall asleep in line and then have people who move in slow motion talk to you like they are challenged and confused then come here - tracking number says processed at facility but nothing but crickets here. unbelievable. sad.

I don't really fancy this place but it's conveinent, this post office is super slow and the staff…read morehere aren't very happy. There's a big difference between this post office than the one in UP (University Place). The staff are much nicer and the flow of people is steady.

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Had a package weighed for price. 3.3 lbs costs over $40 due to rising gasoline prices, extra if…read moreinsured. Decided to stop at UPS center to get shipping cost comparison. Same weight, around $20 plus included insured coverage of $100. ‍ Just saying!

Great experience. The postal worker was very kind and extremely helpful. She told me about shipping…read moremy package a better way and it also saved me money. I'm glad to have had this attendant she provided excellent customer service. Thanks again for all the help.

not enough people service is so slow waited an hour just for one package. They have one staff…read moremember working while there's 30 people in line and it's only 3pm it shouldn't be like this.

Staff were really bleh.. the African American woman with the knot on her forehead was very pushy…read moreand impatient. It was my first time mailing a package and she expected me to know everything. If you hate your job, just say that.

I called to get some assistance regarding a lost wallet was treated with such disrespect I asked if…read morethey could look in there lost and found to please Make sure they told me they were the only one who worked there and no wallet. I than asked if you could please check anyways to which they hung up on me. I have heard alot of bad things about them about their service and they have shown me that they live up to there reputation of not having expedient service. Not a place I'd recommend to anyone.

I mean, what to expect for the super small island of Anderson Island? The super smallest post…read moreoffice. It's like one room with a man on a chair. The man that works there was loading the daily mail run into his very nice looking Jeep and looked like he was about to hit the trails. I give him props since he's probably the one mail carrier for the entire island. This office is situated at the far right end of the AI General Store. Get it all done in the only shopping area (one store) on the island. I will have to go back to get a picture since I felt kind of odd trying to get a pic will the postman was hustling to get the big huge bags of mail into his Jeep and probably didn't need some nosey tourist prodding for answers or photo ops. HAHA.

I recommend that you AVOID THE UNIVERSITY PLACE UPS STORE AT ALL COSTS... There are several others…read morein the area that provide really good service, better hours and have MUCH EASIER parking .This store provides truly terrible customer service. We have had this box for a few years... access/ parking was horrible. They seem to go though employees like water... The owner is a stressed out, rude young man... When my husband and I finally gave up and came in to close our box... he said to my husband, "he didn't care if this 80 year man closed his box or not" (btw my husband is only 70... :-)... truly bizarre behaviour... It was an unbelievable exchange. I've never seen anything like it. If you read this please share with your friends in the area... close your box and find better service and a business owner that cares about his customers.

I was flabbergasted by the amount of one star reviews for this place, but then looked further and…read moreevery UPS store in the area has 2-3 star average reviews so maybe it just comes with the job. Me personally, I haven't had any issues. My mom and I used to have a box here so we came and got mail a lot, and I also sell online so I send some things out too. They even take my USPS mail unless it's oversized. The employees have always been kind to my mother and I and even remember our names. They've also offered to help us bring out packages when there's no other customers which they don't have to do. I feel bad I don't remember their names! I'm horrible with names. Parking is awful but that's not their fault. I've only had great experiences here!

This UPS store consistently lies to customers. I tried to drop off a return from Amazon and was…read moretold I could not ship it because it is in a manufacturers box. They said the online instructions say it's a "Customer Pack", which means the customer packs it. Last time they said this, I asked what that means and they said it could not have any business logos or photos on the box. So this time my box was completely blank save for one sticker, which I suggested I could remove. I was told I could not ship it and that it had to be packed in another box. So, once again I drove to the University Place UPS store and they took my box. I asked if there are any restrictions on the box I ship something back in, they told me only if the box is too big then it is considered an oversize. I should have known they would do this because it isn't the first time. So, save your money and go to the UP store. Unless you want to be lied to and forced into buying their boxes out of convenience.

The absolute worst experience I've ever had at a UPS. I travel a lot for the military and deal with…read moreUPS's often. The manager Sofia lied to me multiple times after I delivered my medication there through usps. She said they send it back right away if we don't have a mailbox. Sorry, I didn't want to open a mailbox. I previously sent 2 packages from Amazon a week prior here with no hassles. I told her since she lied and held my package. I had to get the medication for 3x the price, since she held my package hostage because I didn't open a mailbox there. Long story short they will gouge you for your money. Save your time and money and don't waste your time with this incompetent, rude and liar of a manager Sofia.

More like GREEDY OFFICE CAFE! I recently went in to find my rates were raised 70%......70%!…read more BALI IS NO LONGER THE OWNER! Please remove his name. It is misleading. As an excuse, the new owner said "our prices have been too low" What is "our", you just bought the place.

Great local shop for smoothies! Nicest owner and sweet barista that will customize your drinks…read morehowever you like. Also, puppy approved!

Excellent experience!! Ordered a setup for a neighbor and our home. Install was done promptly and…read morewithout issue. Great work too. Nice to have secure mailboxes now. Fun note - my daughters drove up on someone trying to break into ours a few months after install. They didn't make a scratch!

We recently had our cluster mailbox repaired by Locking Mailbox Installers, and the experience was…read moreexcellent. After our mailbox lock was damaged by a break-in, we contacted Christian, who promptly provided a clear and reasonable quote. Throughout the process, Christian was prompt, professional, and courteous. Notably, Christian secured the master lock from the local post office, ensuring our mail delivery resumed much sooner than expected. We greatly appreciate the attention to detail and excellent customer service provided. We highly recommend Locking Mailbox Installers to anyone in need of mailbox repairs.