I had my Balikbayan box picked more than a month ago. I tracked my box with the tracking number in…read moremy receipt. I was calling the Lakewood office so many times and many days and no one was answering what happened to my box. I called the 1-800 number and the customer service does not know what happened to my balikbayan box. They said the customer service in the Philippines has sent several emails and the Lakewood branch is not answering their emails. I am now wondering if my box got lost or was never sent out to the Philippines and is still in the US warehouse. It has been two weeks that I kept on calling Lakewood office (no one answers the phone) and the 1-800 and they cannot give me an answer. and I hope someone will take a stand on this issue and provide an answer. In all the time that I am sending balikbayan box, this is the first time that it happened to me and no one can give me an answer. This is really frustrating and is giving me an anxiety with the thought that they lost it my BBox.

They have always been very nice and helpful with all of our shipments…read more Kind and very professional when picking up from our home in Auburn, WA.

Typical experience; was able to use the self serve area to scan some documents and was on my way in…read morea few minutes. Staff seems a little reluctant to check in on those who need help unless you walk up I noticed but altogether decent location and things to utilize depending what you need.

I waited for 15 minutes while the only person working here painstakingly helped a woman mail a…read morepackage, including making multiple phone calls to make sure she was doing everything right. I asked for help getting a single page printed and laminated, she said "that'll take 24 hours", and then went right to the next person in line like I wasn't even standing there. Not sure what the problem is but horrible service and I couldn't even get a simple print job done.

This UPS store consistently lies to customers. I tried to drop off a return from Amazon and was…read moretold I could not ship it because it is in a manufacturers box. They said the online instructions say it's a "Customer Pack", which means the customer packs it. Last time they said this, I asked what that means and they said it could not have any business logos or photos on the box. So this time my box was completely blank save for one sticker, which I suggested I could remove. I was told I could not ship it and that it had to be packed in another box. So, once again I drove to the University Place UPS store and they took my box. I asked if there are any restrictions on the box I ship something back in, they told me only if the box is too big then it is considered an oversize. I should have known they would do this because it isn't the first time. So, save your money and go to the UP store. Unless you want to be lied to and forced into buying their boxes out of convenience.

The absolute worst experience I've ever had at a UPS. I travel a lot for the military and deal with…read moreUPS's often. The manager Sofia lied to me multiple times after I delivered my medication there through usps. She said they send it back right away if we don't have a mailbox. Sorry, I didn't want to open a mailbox. I previously sent 2 packages from Amazon a week prior here with no hassles. I told her since she lied and held my package. I had to get the medication for 3x the price, since she held my package hostage because I didn't open a mailbox there. Long story short they will gouge you for your money. Save your time and money and don't waste your time with this incompetent, rude and liar of a manager Sofia.

Come here often for returns for Amazon & settling logistics for moving out here recently. All the…read morestaff is pretty cool and everyone is on their way pretty quickly!

This is a shout out for Andrew. I had a load of items I wanted to donate to a friend who lives in…read moreVirginia. I spoke with Andrew at the store about how to go about doing this. Andrew was so helpful and when I brought the items, he was there again and helped me get the items packed and saved me money by getting everything into one manageable box and offered me a AAA discount. Andrew's excellent customer service is an asset to this store. Thank you, Andrew, for the great experience!

Eden is very professional and pleasant. We hired her to notarize a document…read more She takes the work very serious, without acting superior or condescending. She took her time and was very patient and helpful while working with my mom. We didn't feel rushed or pressured to hurry up. Her rates for travel and notary service was quite reasonable. I will use her again when the need arises.

Chase Notary was incredibly professional and helpful through the process of continuing…read morecommunication and providing the necessary witnesses I needed for the particular document I had. They arrived promptly on-time, explained the process, etc. She did very well. Initial communications were frustrating, given my specific requirements; but everything following that initial step has been top notch. I would absolutely use her services in the future.

5 Star as always. Abraham to the rescue! I was fighting with the online ordering for copies, and it…read morewas giving me fits. I needed it finished today because they are closed tomorrow for Easter. They were closing in 30 minutes, and Abraham told me to come in and he would see what he could do. Finished in record time. I love this store! Always helpful. They care and it shows!

Kind customer service! Easy in and out, as the reps pointed me in the right direction. Sad the…read moreback-to-school sales aren't going on yet as I purchased "school supplies" for my business. Kind of pricy.

what's the point of having clerks if they aren't going to actually help? if i'm asking for your…read morehelp bc i don't know what im doing maybe walk me thru it instead of pointing me to the counter behind us and telling me to do my stuff there. idk what to do lady! that's why im asking you. super unhelpful imma just go to fedex

After living in this state for almost literally forever and at different residences, I had the…read moreunfortunate situation with my mail carrier at my place after I moved there last summer, would give me my mail and then some but return at least 5 packages that were necessary and important in their own way. I stopped by when I checked in via yelp to correct the situation. On a late Saturday morning, spent about a hour in line and the ladies were kind and helpful but was told a few times I would need to fill out a green form to receive all my mail and that it would take 2 weeks to complete. I told her that Ive moved countless times and never had an establishment or a carrier not give that info or provide a form to me, as usps online is easy to update as is. Unfortunately the saga stretched up until last week when another package was returned after the fact and I called to usps to escalate the issue. The reply from the Lakewood office was quick enough but strange as the supervisor in email didnt acknowledge the error with her front end staff and carrier, didn't apologize the green form I signed was lost or for her carrier being petty and not giving the form in my mailbox as they should have been. Even us leaving notes for the carrier, it kept going. However they had me sign it again with now the carrier giving me a green form in my mailbox. Ive had at least 3 other corporate carriers find me (Amazon, FedEx, Trackit) multiple times since being here yet it seems the stigma of USPS precedes this location as well. Lately last few packages have arrived since then yet Im still a bit apprehensive every time! If theres a reply from usps on here, Im happy to share more receipts :)

Today I came in needing help returning something to Amazon and a worker named Huy helped me and he…read morewas amazing! He helped me with the whole thing! Very helpful and respectful. Very glad I came to this location. I definitely recommend this fedex office!

Had an amazing experience getting high quality copies of our prenatal ultrasound made. Chauncey was…read moreincredibly helpful!!