Horrible service. They refuse to do their jobs. And blame everything around them. And when…read moreconfronted they claim it's my fault.

they never answer the phone , cannot get ahold of anyone besides an operator which is frustratingread more

Outstanding Service at the Umatilla Post Office - Thank You, Ms. Lori!…read more Ms. Lori at the Umatilla Post Office is absolutely amazing! She always brings such a positive, welcoming vibe and is consistently quick, efficient, and professional, which honestly cannot be said about every postal location in town. Lori greets everyone with a genuine smile and makes every visit pleasant. As a small business owner, I especially appreciate how she has taken the time to educate me on the shipping process and show me how to save money using USPS online services. That kind of knowledge and willingness to help truly makes a difference. Customer service like this is rare and should be recognized. Thank you, Lori, for your hard work and dedication--you truly rock!

I had an issue today. I ordered a pair of shoes for my son, the shoes were delivered I was out of…read moretown.when I returned checked my mail, had another person's package in my box. I returned the packages ask where my package was and that I had another person's package in my box. The person working checked and stated they must have switched the keys and a man received my shoes and apparently took them. I wanted to know what and when they would fix this situation because I am being billed for the shoes. I was surprised the worker got upset with me I guess because I questioned him and he made a mistake and gave my shoes to a man . I just wanted to know what would be done, no apology just raised his voice got upset with me. Later my friend called to ask and the female worker was agitated and said they would have to get the shoes from the man who took them and said if you have a problem with that call someone and hung up. The workers at the umatilla post office were very unprofessional the way they talked to me.

I have several complaints for the Plymouth post office…read more The service is intermittent at best. I frequently order online and since I've moved here I will have no mail for 2-5 days then get so much it won't all fit in the box and I have to go pick it up during business hours. Business hours are 8:00am to noon! Not every Plymouth resident is retired or on welfare. Even one day a week with some extended hours or a noon to 4:00pm day would allow a wider range of customers to access their mail. My wife or myself burn a vacation hour every week or two so that we can pickup our packages. Half the time it is just mail that was saved and once delivered would overfill the box. On several occasions over the last 2 years I have noticed the clerk will prop open the back door and smoke within a few feet of the building. I quite often smell strong cigarette smoke in the PO Box area.

My sister and I came here to drop off a large pre-paid package for a friend. The person who helped…read moreus was Damon. We went up to the counter and said we need to drop this off and that was it is already paid. He immediately got annoyed and said there was no shipping label. We turned the package around to show him the label because why would we drop off a pre-paid package with no label? He then got even more annoyed because he said he could barely read the label. He took out his scanner and dramatically tried to scan the label and complained it wouldn't scan. Instead of being helpful he was extremely rude to us about the label. Also he said he could not take the package because he couldn't scan it, but he could've just manually entered the numbers. This really made me mad because he was extremely rude and over dramatic about the package, instead of helping us fix the problem.

The Pendleton Post Office is a helpful mix of short waits, knowledgable, helpful staff and…read moredependable deliveries. Their retail people are likely to know your name and make good suggestions about cost-efficient, timely delivery of packages, tax documents and plain old letters - if you ask, they'll show you how to fill out their documents before your arrive at their windows and speed your way through the process. They are also patient experts in locating packages sent from other (haven't had problems on the Pendleton end) locales. They have a persistent, gentle sense of humor and some clever merchandise, suspect the rubber boneless turkeys was was local, funny effort. My mail delivery, even on truly tough (sub-zero, ice covered roads and sidewalks, large dogs) days, has been consistent. Single downside is their public relations - they inspire a scowl in diner conversation over the location of group mailboxes and business deliveries. Haven't had these (own a small business) problems, but have heard them more than once.

Benton City Postal carrier on Solar (Dawn) list of excuses why she won't deliver packages to our…read morehouse. 1- you don't have a parcel box.....I buy a 200 dollar box and put a carabiner clip to keep the lid closed. 2- you can't put a clip on it. We're not allowed to Unclip it. (Me)-What should I do? (Dawn)-put a rock on the lid. I do. 3- I'm not touching that rock, your dog peed on it. (Box is outside the gate). So I take the rock off and leave the lid to blow open. 4- your box doesn't have your address on it. (It's on the fence 10' away) I move the address next to the box. 5- The road is too rough. We grade the road. 6- it's too far...... Its .49 miles, under the. 5 limit. I file a complaint with the post master, she says we are. 57 miles from the mail box. I tell her we're not, she then says "Dawn's back is bad". Please do better!

Can't get packages delivered even after post master came to my house to check it out and told me my…read morepackages would be delivered. Not happy with the service. Postal worker should be fired. I would be if I did a half assed job like he.

The staff at the post office are always helpful and kind. I have called them directly for…read moremis-directed or lost items and they always go out of their way to lend a hand. I am knocking off one star since some of their delivery mailmen/mailwomen struggle with getting things in my mailbox correctly, but overall I think they do well.

A really great post office. The staff are really friendly. Although rarely, they do get puzzled on…read moreshipping.

Went for a passport appointment, I don't actually think there is any benefit to having an…read moreappointment, as you still must wait in the general post office line. Only one employee handling passport applications and pictures (she was great, though) and zero signage on where to go for passports, even though only one employee is handling them. When I got there I waited only about 10 minutes, but while I was waiting about 15-20 people got behind me in line without any movement made. I hope this post office gets more staff members and is able to upgrade their signage at some point soon. They don't make passport appointments intuitive for dummies like me! Side note: Apple Maps takes you to the employee only parking lot instead of the general parking lot, not sure why that is.

I've had to go into the office to get my packages 3 times now within the last week due to the…read moredriver not wanting to get out of their vehicle or saying there was a "dog" issue, when there's no animal issues in my neighborhood. Although the customer service in the office is very slim, they are helpful at least. This seems to be an ongoing driver issue. Very frustrating to have to go pick up my packages when they can easily be dropped off.

On Friday 10/25/2024 at 2:00PM my husband & I went to this USPS in Richland to mail a care package…read moreto my BFF of 61 years. There were folks ahead of us and there were 2 chairs available (I am disabled and cannot stand very long) so I was able to sit in line. The flow of service was quick & we only had to wait about 10 minutes. The USPS clerk was: pleasant, courteous, & efficient. Her personality was such that she was very empathetic to my disability & truly treated me compassionately. She asked if I needed stamps, I said no thanks. She offered different rates & I decided on the delivery date of Monday, Yay; it would not take a week to get to my BFF in AZ! I highly recommend this USPS!

came here late at night and dropped some cards in the box but needed more stamps because I've got…read moremore cards to post and a few to write but I can't get 'em because there ain't nobody's here except me. so I'm back in the area the next day during normal business hours and after a brief detour I'm on queue for a few minutes before I am able to exchange some cash for two sheets of ever stamps then out the door heading to dinner at the cafe round the corner. all in all it wasn't the worst possible sequence of events but it wasn't the best either, not by a long shot... I understand that old timey-ness is part of the draw around here but would it kill you to get a stamp vending machine? pretty sure they've had such things since the dawn of the atomic age so no worries about it being an anarchism. might even get some repeat business after the business close of the business because it's not like you're going to do a lot of upselling