My experience started off roughly as I was sending a musical instrument to be delivered to the…read morecity, I was headed within two (2) days unfortunately, this did not occur. I did speak with the manager, and he split the shipping cost with me (fair enough). I still didn't receive the equipment for another week (no fault due the shipper) USPS is never the way to go if you want something quickly. Thought-out the process the staff was kind and helpful. Things don't always go as planned but they still proving me as much assistance as possible. Thanks

Hours on google are wrong, showed up on a Saturday at 1:30 (thinking they were open until 6) to…read morefind out they close at 2pm AND THEY WERE ALREADY CLOSED. I was supposed to pick up a dress for an engagement photo shoot I had mailed here as I was passing through on my way to Rainier. Really really disappoint

Very professional and friendly help with all kinds of help I've needed. They have very affordable…read morerental mail boxes and can handle your larger packages too. Excellent service every time I've been there.

Friendly Fast…read moreExcellent Customer Service Professional I recommend this store for all your shipping needs Value is exceptional

I drove down from Tri-Cities to order a new iPhone 14 Pro 512 and iPhone 14 Pro Max 512, and was…read moretold that I would have to be in store to pick them up the same day they arrived or else they would be returned next day. The ship dates for the phones were different and they refused to hold onto one phone until both arrived. This was not my previous experience when I ordered my iPhone 12 Pros, and having a policy that doesn't allow customers to wait until all items have arrived shows a poor understanding of customer needs.

Horrible Manager! Decent staff. After being told by 4 different customer service representatives to…read morego into the store to get a new SIM card, The manager who's initials are J.G. told my husband, "We can't help you why can't figure that out!" without actually attempting to help us. His tone was incredibly demeaning. This was after my husband waited for him to arrive as he was late getting to work on this day. My husband had explained the computer bug had been fixed but he still wouldn't log in to resolve the issue. We went straight to the tri-cities store and they got us taken care of right away. This all started when my husband called customer service to have our iPad line disconnected. The representative inadvertantly cut off his phone line instead. After a long time on hold with customer service to get the line reinstated, we were told to go into the store to get a new SIM card. There was one gentleman who was very helpful but wasn't able to help. I was told by this rigid manager that the number would go out and could have already been picked up by another company. I found out later that it takes 60 days for this to happen-not only was he unhelpful but he also gave us false information.The next day we called tech support again and they said it was a computer bug keeping the store from being able to reactivate the line. We were told they would call us when this issue was fixed. This didn't happen. On day three, after close to ten hours on the phone with customer service, one representative said the computer glitch was fixed and we should be able to get the issue resolved with a new SIM card at our local store. She gave us the number of her direct manager should we have any problems. My husband went into the store and was treated very poorly by the manager. The manager was demeaning on the phone with me saying, "why can't you get it!" after my husband reported to me that J.G. was unwilling to help. I explained that we were told to go back in and the bug had been fixed and we even had a direct line to a customer service manager should they have any trouble completing the task. He still insisted that he can't do this...completely disregarding the FOUR customer service tech representatives had told us he could. When I asked why these people were telling us this if it wasn't true he just said I don't know. My husband went to the Kennewick store and was helped in under an hour without being charged the $5 SIM card fee that the Hermiston store was going to charge him. I am a smart, reasonable, and very patient person. This "Manager" should take a course in customer "service". The word SERVICE is a huge part of customer service. He made me feel frustrated and greatly insulted my intelligence. Had he been willing to help but was unable to, I would have been able to accept this. The frustrating part was how he spoke to me and my husband and would not even try to address the situation. I typically don't leave bad reviews of any kind yet in this case, I feel people should know, if they want good customer service and someone who is actually WILLING to help, they should avoid the Hermiston manager J.G. and go to the Kennewick ATT store.

My sister and I came here to drop off a large pre-paid package for a friend. The person who helped…read moreus was Damon. We went up to the counter and said we need to drop this off and that was it is already paid. He immediately got annoyed and said there was no shipping label. We turned the package around to show him the label because why would we drop off a pre-paid package with no label? He then got even more annoyed because he said he could barely read the label. He took out his scanner and dramatically tried to scan the label and complained it wouldn't scan. Instead of being helpful he was extremely rude to us about the label. Also he said he could not take the package because he couldn't scan it, but he could've just manually entered the numbers. This really made me mad because he was extremely rude and over dramatic about the package, instead of helping us fix the problem.

The Pendleton Post Office is a helpful mix of short waits, knowledgable, helpful staff and…read moredependable deliveries. Their retail people are likely to know your name and make good suggestions about cost-efficient, timely delivery of packages, tax documents and plain old letters - if you ask, they'll show you how to fill out their documents before your arrive at their windows and speed your way through the process. They are also patient experts in locating packages sent from other (haven't had problems on the Pendleton end) locales. They have a persistent, gentle sense of humor and some clever merchandise, suspect the rubber boneless turkeys was was local, funny effort. My mail delivery, even on truly tough (sub-zero, ice covered roads and sidewalks, large dogs) days, has been consistent. Single downside is their public relations - they inspire a scowl in diner conversation over the location of group mailboxes and business deliveries. Haven't had these (own a small business) problems, but have heard them more than once.

I was broken down in the middle of two remote small towns and Rob skillfully picked up my car parts…read morefrom the supplier and found me at my gold mining location way out there. Bravo Rob. I fully endorse his top notch service.

I had AM very simple, yet very important, one page, standard 8.5"x11" sized document that I had…read moremisplaced while I was moving from the state of Texas to Seattle, WA. I hadn't realized that it was missing until I was trying to get ready for the meeting that I needed to have this document for at 8:00 am later that day. I was thrilled when they answered the phone for me, even at the unearthly hour of 1 o'clock in the morning, where Carolyn very professionally scheduled the pick-up with me and when I met up with her driver (whom I believe was Rob the owner) he had not only printed me an extra copy for a backup but also wouldn't hear of any sort of payment for a simple job like this. It may have been a small favor to them, but this was a life saver for myself and I would wholeheartedly recommend this business to anyone who is in need of their services. You can really tell they take care of their customers and that they really do care about each one of them too. Thank you again!!!

You guys are great!! Thanks for helping us out today. Getting accidentally locked out of our car,…read morewas not on my to do list this morning. Thanks for sending a really nice person to come to our rescue!! We definitely would recommend your company to a friend.

Needed a tow and called my insurance for covered towing service, they dispatched D & R. They were…read moreprompt and helpful. I highly recommend them if you are ever in need of towing services.

The offered us a temporarily reduced rate for a five star review right before we discovered our RV…read morehad been broken into, items stolen, and it was being lived in. We cannot get in touch with the office because they are closed on the weekend, they don't have an emergency number, and there is no one on site.

This place seems very safe for my stuff. And the price for the unit was really reasonable…read more Location is excellent too.

Extremely considerate of time and accommodating to rush jobs. Pleasant homey environment. Very…read morethankful for their help despite them being SO busy.