I've driven through Pendleton more times than I can count. On a recent trip, I decided, on a whim, to swing through town to see what the place was all about without putting two and two together. It wasn't until I saw the mill that the light bulb illuminated and I immediately swung a right and found myself in the parking lot of the Pendleton Woolen Mill. As an artist, I can't afford their products. While expensive, I can fully appreciate and admire their care, craftsmanship, and creativity. Their blankets are simply stunning. I loved their little museum and am astounded by the history of this business and the family that still owns it to this day--What an amazing story! I especially appreciate how their Jacquard fabrics are still designed by native tribesman and woman to this very day. My only regret is that I missed their factory tour by twenty minutes. I would have loved that, but will keep it in mind for the next time I'm whizzing by on 84. A note about the negative reviews: It's hard for me to read negative reviews, because people are ignorant, entitled jerks. * All of Pendleton's woven products are made in the USA, dumbassess. * T-shirts, hats, and sweatshirts are not woven products, dumbassess. They're knitted, and if you know anything at all about the clothing industry, you would know that 99% of all clothing is manufactured overseas. * Why would they not charge full price at their factory store? It's still retail, dumbasses. This is a family run business that has given back a tremendous amount to the local community. A community, if you didn't notice, isn't exactly living in luxury. This company provides much needed jobs to good people who do their very best to make you feel welcome when you step through the door--If you didn't feel welcome, maybe check your entitled ego. My grandmother would have worked here, for Christ's sake. Go, visit. I loved this place and hope to return one day with enough cash to walk out with a spectacular blanket. read more

Large, clean, well-maintained store - filled to the brim with all things Pendleton! They have a huge variety of blankets (robes), and all types of clothing. We were greeted immediately upon entering and directed to the sale racks and boy did we find sales! High quality items at affordable prices. Professional, yet fun and friendly staff members made our shopping experience here at Pendleton top notch! We will definitely return. read more

See all

Large selection of items. Kind of thought this was an outlet but def not. Everything is full retail which is $$$ but def have a lot of things you can't find anywhere else. read more

They have a great selection and the back half of the store has some discounts blankets that have minor imperfections. They do mark on them where they are so you can decide if you can live with it or not before purchasing. Everyone working there was very friendly. They offer tours of the mill but we were short on time and did not partake. Maybe next time read more

I love this stop! Great history and I find the first blanket and a great price. Lots to look at. Great customer service and a place to let my dogs run. read more

They have everything you'd want clothing wise from the Pendleton perspective. They do have a seconds room, where you can get discounted blankets. Very clean, super friendly staff and store is so nice. Plenty of parking and an area for dogs. Super clean bathrooms. Great stop while visiting. They do give tours during the week (mom-fri) but there is a nice history display in the back of the store with lots to look at and read. read more

See all

Too amazing. Absolutely wonderful American business based on authentic native blanket weaving. Tours have resumed. Attended at 11 a.m. today. A must see. read more

See all

Nice big store with lots of selection. Very friendly, attentive and helpful staff. Bought some 25% off items from their Mother's Day sale, could not be happier. Highly recommend this stop if you happen to pass through Pendleton, OR. read more

Service was fine. I've always loved Pendleton woolens and had it on my bucket list to drive there just to shop for Christmas. I was disappointed to have most of what I would have purchased made outside America. I know many textile workers that could made a shirt. So for me it was a two star at best. Regrets read more

Disappointed! No tours! We based our RV travel through Oregon on visiting the Pendleton Woolen Mills / store. I did not see online where the Mills tour has been canceled since Covid. My issues; 1- Pendleton items made in CHINA!Very few things made in the good ol' USA. 2- You are required to wear a mask. We have been vaccinated and 90% of the places we've been during our 4,700 mile trip are mask free, following CDC guidelines. 3- No Mill tour! 4- Limited sale items. Some of the shirts such as the classic surf shirt that my Dad wore in the 60's ( and I wore in high school and after) are $149! Some coats are well over $300. 5- The staff couldn't care less. I spoke to about 4 people. This is supposed to be a flagship store, one of the largest yet they had limited inventory. The Pendleton store in Jackson, WY had a much larger selection including pet wear. So so disappointed. read more

Pendleton - Pendleton made in China?! So sad... - Department Stores Near Me - Pendleton, Oregon

See all

One star for rude thankless service. My elderly mother carefully selected a wool shirt but the cashier took it and crumpled it into what she felt was "folded," not once, but twice. I don't know why she bothered because the second time was a mess. I took my mom's shirt, buttoned it neatly, and folded it into a tidy bundle, clearly showing the idiot cashier how it can be done. Meanwhile, the cashier failed to say, thank you, and when I told the manager out front that I was upset that their cashier needed training, that manager was equally clueless, and failed to even ask which cashier it was. Just avoid this ripoff place of a dumpster store. read more

it was ok. part of a tour on American Cruise Lines. I'd rather have had free time to wander around the town, but nice wool products. wide variety. good prices. courteous and prompt service. read more

Pendleton has been in business for 100 years in this area starting with trade blankets in collaboration with local tribes. The history and quality is epic. At this location there are deals due to a spot or irregulars. It is a must see in this area. read more

Pendleton - Department Stores Near Me - Pendleton, Oregon

I know I'm an idiot, but I confess I cried a little while I pulled into the parking lot of the Pendleton Mills. I grew up competing in 4-H wool sewing competitions and anyone who had any sense sewed with Pendleton wool. So this was like a trip to the fabric holy land. Wisely, my husband did not go with me. Sadly, this is mostly a Pendleton product store. There are factory seconds in the back - all blankets, purses and scarves. All fabric remnants are sold in the store in Portland. Also, COVID had closed the museum while I was there, which was a bummer. But it was still well-worth visiting and I'd go back in a heartbeat! read more

I enjoyed browsing the store. Due to covid no tours were running. It would have been nice to see more but without the tour, a visit here is just your average shopping experience in a Pendleton shop, which may not be worth the detour read more

Pendleton - Department Stores Near Me - Pendleton, Oregon

Experience was online through Pendleton woolen. What an embarrassing customer support experience! I ordered a bag and a laptop case TWO weeks ago. A week after purchase I still had not received any shipping so I emailed the provided address, zero response. I placed four different calls to the customer support number and left messages after waiting on hold for quite some time. Zero response. Two weeks later items still haven't shipped and not a word from previous attempts to contact. So today my husband decided to sit on hold until someone bothered to grace us with their online presence . The agent was flat she clearly was not bothered by our experience no apology for the delay, no explanation for the shoddy service, or lack of communication. Just absolutely could not have cared any less! We tried to cancel the order as at this point I don't even want this order, and we were informed we could not cancel , so I said "well do I just need to wait to return this until it arrives, IF it arrives" the agent replies "yes, you will have to call to have a label printed and sent out to you then you may return". For a company of this magnitude to have such TERRIBLE service is shocking. I get better service at Walmart, which is really saying something! I was very excited about this purchase. And now I can't wait to return this rubbish. Never again. read more

This is my first time in this particular Pendleton stores, but I have been to others before. I thought the store was great! They did a great job of showcasing all of their goods and there are all sorts of items from their famous blankets, to clothes, books, puzzles and stickers. Also they had a huge room with discounted item! We'll definitely be back next time we are in Pendleton, OR. read more

See all

Get prepared, it's expensive inside... one shirt, 249 dollars two pairs of buffalo socks, 49 dollars one hat, 119 dollars the warmth from Pendleton Wool...PRICELESS read more

Pendleton - treasures for today from wool mill - Department Stores Near Me - Pendleton, Oregon

See all

First time in Oregon for us, Friendly service along with cleanliness of our room. We enjoyed our stay. Thank you!

I'm a huge Pendleton fan so had to stop in on a cross country drive! Tours are temporarily cancelled due to COVID, but the shop is open and the back room is filled with discounts! I got a large blanket I've been wanting for years 50% off due to a small fiber flaw. read more

Pendleton - Department Stores Near Me - Pendleton, Oregon

Yay! The actual Pendleton Mill Store in Pendleton Oregon. Was so happy to finally make it over when we were traveling through. We purchased a king sized blanket for our bed and a wool coat for me. Beautiful quality workmanship!! Both are so warm to be not super bulky! Stop in and admire all the beautiful designs! They were not having tours the day we stopped in. Would love to catch that next time we come through. read more

Interesting to visit the factory and see the blankets made. Love the blankets. Could not believe what they were charging for Chinese crap- most of the shirts I looked at were from China. I'm not paying those prices for cheap china crap. read more

So I left a review already but apparently they didn't like it and yelp pulled it going against my 1st amendment right of freedom of speech. So I will keep posting over and over if yelp and Pendleton keep pulling it. So I ordered a sweater off their website and paid for next day air. Well it's been 14 days and I'm still waiting for my product. I have called a number of times and they either won't answer the phone or answer it and hang up. I can not seem to get any kind of answer. When I do get a hold of someone I get the run around, I'm told they are looking into and will get back to me. Well like I said it's been 14 days and nothing. I would not waste my time here and go somewhere else. read more

I would like to thank Julie and the staff at Pendleton Woolen Mills for giving me some personal attention to my problem. In mid-December, I ordered a Pendleton sweater online. I am still waiting for it to arrive. I called the specified number at the beginning of January to get a status report. The recorded message indicated that they were having difficulties because of COVID and that I should e-mail them instead which I did. I then received a form letter telling me my order would be shipped soon and I'd be notified when that happened. If I continued to have problems, I should call the number which I had called previously. After more going back and forth between unanswered emails and phone calls with recorded messages, I finally got a USPS message indicating that my package had been given a label and was waiting to progress to the next location. This was in mid-January and there has been no progress since. Finally, out of desperation and frustration, I called the Pendleton Woolen Store and got to speak with a real, live person. (THANK YOU, Julie.) She and her manager took up the reins for me, trying to figure out what was going on. They're still trying to figure out what's going on (bless them) which only confirms my frustration. I have learned that others are having similar problems. To this end, I would advise people NOT to order anything from Pendleton at this time unless they deliberately wish to become frustrated. Just to rub salt in the wound, my credit card has been charged. read more

Beautiful clothes and linens. Good selection of clothes and accessories. Back room has great selection under of discounted linens . The blankets are marked the reason they are discounted. Often when I looked for the flaw I can't find it but the staff will show you where it is, and often it is minimal. The quality inspection is very strict and any flaw the item is rejected. The staff is great and very helpful, friendly and competent . read more

Pendelton wool mills is the worst company i have ever had to deal with . There custmer service is a complete joke .

Pendleton has started removing honest reviews from their website and flagging them on other sites. Will not buy anything from them again. read more

Pendleton - Department Stores Near Me - Pendleton, Oregon

See all

This was an extremely terrible experience. I placed my order, and when receiving my package it was literally empty.. With a receipt saying "inside this box is your order" with photos of the items I paid for.. I called customer service (hold times were awful but it is the holidays..) and requested I still receive the items since the rep said they were still in stock. After a week I had no new confirmation or shipping information so I called back again (30 minutes on hold) to find out the claim had not been started and my items wouldn't ship until after the claim for my empty box was started. Another week later and I receive a refund... So my order in the end is canceled and the company takes no account for its poor customer service. I will not being buying an overpriced $90 flannel again here (that was a sale price too). Any suggestions for a better company happy to hear them! read more

Very cool to finally see the Pendleton mill and have the special pricing for "damaged" items.

What a cool place. We passed through this town on the way to Boise and wondered if Pendleton Wool actually came from here. Obviously we found out that it did :) There is a retail store in front that sells the normal stuff you would see at any other Pendleton Store. Then there is a warehouse style room in the back with all of their overstock, discounted items, and material by the yard. These items are mostly discounted because they are out of season or because there is some tiny flaw in the creation of the product. I got a $290 Twin sized blanket for $100 because it was out of season. It looked just fine to me! The stuff is still pricey but it is discounted compared to the original price. Its worth a look! read more

Pendleton - The "bargain" section! Lots of good deals - Department Stores Near Me - Pendleton, Oregon

See all

After reading the response to my review from Pendleton, I understand that we live in America where companies will do everything possible to compromise I understand that Pendleton is trying to make as much money as they possibly can, but I do not understand why they can't make their products in the United States and sell them for the same prices they already are at a profit, instead of buying products from China and charging 10 times as much for them. It is my opinion that Pendleton has compromised their reputation for producing American products by selling merchandise made in other countries. There really is no need to sell drink coasters, clothing, coffee mugs, dish towels, etc. for outrageous profits. I have always loved Pendleton blankets, but I left the mill with a much lowered opinion of the brand. read more

IT WAS LOUD IN THERE !!!! interesting tour but lackluster. You sure as heck want to buy all the blankets as they lead you into the store portion of the tour. I believe I heard that the blankets and wool is woven in one of their 3 factories in Northwest Oregon and Washington. Glad I did see it and I think you will as well. It's actually worth it because I was curious about the Pendleton blankets are being made. It weaves spectacular works of art not just a blanket...spectacular ones...you cannot imagine....and many many to choose from. Again, it's a loud tour and there are stairs involved in the tour. read more

Andrea from Pendleton Mills stated I did not shop in a real Pendleton Mills store. Here is my storefront photo from my sad visit to Pendleton Factory Store in Pendleton, OR. If not the real deal, where the heck was I, Andrea. read more

Pendleton - Andrea, you are saying this is not a Pendleton store? It's in Pendleton, OR and clearly designated as the Pendleton Factory Store. - Department Stores Near Me - Pendleton, Oregon

I have always loved Pendleton products, and my partner and I were thrilled that the Pendleton Wool Mill was on the way back from the Wallowas. There was a 30% off summer deal going on, and with the encouragement of the associate, we picked out a few throws from one of the tables marked with a sales sign. I was going through receipts today and realized the sales discount had not been applied to the throws. When I called in, they told me that only half of the table we were at was on sale, and unfortunately, the side we purchased was not, although there was no clear delineation at the table itself. They eventually applied the discount, but with a warning that they would put me "on file" as people have scammed them this way in the past. I appreciated that they eventually honored the discount, but felt rather uncomfortable to be accused of dishonesty in what seemed to be an issue related to miscommunication and unclear signage. read more

Pendleton's National Park blankets, which come in twin, full, and queen sizes, are among the best bedding choices around if you want some warmth without a lot of bulk, and the color choices are attractive enough that you'll likely find several of them ideal fits. It is also nice to be able to connect a park visit (to Glacier, Yellowstone, Yosemite, Grand Canyon, Crater Lake, etc.) to a specific blanket, giving them a bit of a souvenir feel as well. The wool used is very soft, and smooth enough to be comfortable next to your skin. This is quality wool, dyed in rich tones, capable of lasting for years and priced accordingly. These blankets, 100% wool, are milled in the Northwest and retail in the mid-$200s if purchased at full price, but you can find "seconds" here at the Mill Store for around 50% off, making them a very nice gift from your travels if you're looking to surprise someone with a slightly damaged good. Each second has a small piece of tape attached with a 2-letter code, and the staff will lend you a one-page key to decode its meaning. Some seconds have small holes or stains, others have slightly narrower sides or something else, often minor, that caused it to be flagged. Inspect each piece and ask the staff if they have additional models in storage that are not on display. As long as you are not intent on purchasing a specific model over all the rest (i.e. "I must have that Grand Canyon queen-sized blanket, or else!"), you are likely to discover a pretty good blanket or two. I found a great Yosemite national park queen for half of retail with a minor stripe issue at one end, and otherwise nothing was the matter. They don't sew on the commemorative National park tag to the seconds, which is disappointing, but only for a few minutes. Once your discount-savings calculator kicks in, you'll realize the deal you're getting, but unless you're positive, just walk away. That's part of the outlet shopping experience here. You can always finish your Pendelton Mills stop with a coffee or cold drink on Main Street, which is a short drive away, or a walk on the jogging and bike path along the Umatilla River. If you manage to find a good Pendleton blanket to bring home, it will likely be around for years to come, and you'll thank yourself for having made the effort to seek one out at such a deep discount. A warm, well-made, all wool blanket manufactured in the USA by a historic company with deep roots in Oregon and the West: no, it won't change the world, but it will make your nights just a little bit more comfortable, and for that, I am grateful. Thanks to the kind staff who helped me select a really good second! read more

Pendleton - Sign on exterior of the mill. - Department Stores Near Me - Pendleton, Oregon

See all

*ONLINE STORE REVIEW* Called to get a return label sent to my email because if you don't have a printer this is the ONLY way to get it (mind boggling). Have been waiting 5 days for it with nothing... called and told them I haven't gotten it yet. Apparently there is a delay and it'll take a few more days. WTF? It takes a week to send a label to an email? Get with the times guys. This is the most ridiculous thing I've ever heard from a department store. Will not shop here again. read more

I travelled to the Pendleton Mill Store for a beautiful King size wool blanket that was no longer available online as the Mill Store still had a few in stock. I left with three wool blankets and a comfortable cotton shirt. The shirt was on clearance and very affordable (yes, it was made in China ... I don't mind). The next blanket was from the seconds area with a captivating geometric pattern which grabbed me and hung on. The third blanket was a charismatic piece with gorgeous, vibrant colors (cherry, pink, fuchsia, purple); I decided to give it a good home with the others. The blankets are all wool and made in the US. The men's clothing was beautifully organized. First by color and then by size rather than the usual by size only. The associates were all friendly and helpful. We will certainly be back to take a tour when tours are running again. Great place. read more

Paid over $300.00 for our King size (Pendelton) cotten blanket washed it for the first time after 7months and now it's a queen size, won't fit our bed anymore. If we wash it once more mayby we can use it as a throw blanket. Don't waist your money...!! And Yes it says it's washable right on the care instructions..!! read more

Hey everyone, wanted to share my terrible customer service experience with Pendleton. I bought $1,000 worth of blankets that went on sale just a few days after I bought them. I called customer service immediately, who said that under the company policy items that went on sale within 15 days of purchase get reduced to the sale price. That was back in November. A "case" was opened but the company is no longer responding to calls or emails. They may be failing -- who knows. I'd avoid buying anything from Pendleton -- if the business is failing, they may take your money and never deliver the goods. read more

At this Pendleton Wool Mill they conduct the first half of the blanket producing process. The offer 20 minute tours in which you can observe them taking the shearings from raw wool to spools of dyed yarn. From here the yarn is sent off to the other Pendleton for weaving. Fortunately for the curious you can see a few rolls of blankets being woven as well as the station where they give each blanket the final imperfection check. It goes without saying that all the blankets are gorgeous and well made. Once you exit the tour you can shop at full priced Pendleton shop however I would highly recommend shopping the discount section even to the pickiest Pendleton connoisseur. They have an entire room devoted to products with slight imperfections at a steep discount. This is the place to go to get that one pricey blanket you've had your eyes on for ages! Each blankets mistake is marked and says what the imperfection is. We went though many, many blankets and we both agreed that if the imperfection hadn't been labeled we wouldn't have even seen it. In fact, we and the cashier couldn't even see any mistakes on some blankets even with the markers and labels. I'd highly recommend the Pendleton mill tour and discount store to anyone who's ever ogled one of their beautiful wool blankets! read more

See all