We had a sender put the wrong address on a package, the sender told us the problem was all ours to deal with, they would not help. The folks at this UPS went very much out of their way to find our package and get it to us. Their understanding and service was totally, completely, outstanding. read more

The absolute worst delivery service I have ever experienced bar none. We have had a project on Powerline Road for the last 8+ months and have not once had a package delivered to our site despite every package having our company name, site points of contact, a 4 ft. x 8 ft. sheet of plywood with the address and site name posted out at the road, and our company name (who the packages are addressed to) on a tarp across the side of our trailers. Drivers will take packages for all of the different contractors working in the area and dump them at one office trailer location MILES down the road and either a.) forge signatures of who the delivery was addressed to, b.) take a picture of proof of delivery up so close that you cannot determine where it was delivered, or c.) just drop off the package and note on the "received by" portion of the tracking that they dropped it off at a completely different company (that is labeled nowhere on the shipping information UPS has). We have attempted calling customer service and have gotten nowhere besides getting routed to automated call centers with no apparent way to resolve the issue. Could not be less impressed with the level of service and really wish there was a way to contact UPS to try and work with them to resolve the issue. read more