The guy just knows what he is doing, you can just tell at the counter, you are at the right place…read more I got some heels put on a very old set of boots and they came out with the best set they every had. He gave the shoes a new lease on life. I'm very pleased. His work hours are odd and he is busy so the work will take a bit of time, but it is so worth it.

He can take care of any shoe repair. He has lots of original equipment of the highest quality and…read morehe's a perfectionist and does work very reasonably priced

Love the selection and quality of shoes here. Customer service is great too…read more Good location and easy to find.

Great service on shoe repairs and great selection of well-made shoes and boots. Clothing is also…read moreavailable so take the time to look around. Staff is very knowledgeable and great to work with.

I was so excited to find someone to polish my shoes. The reviews looked great! Just pulled up and…read moreit's permanently closed. Such a pity and a real loss for the Tri-Cities.

He is retired now. He was extremely slow and his disorganization made him "forgetful" about said…read more"done by" dates at times. But he was willing to do odd leather jobs for my horse needs so I was grateful. He never did bad work for me.

Took my 95 year old mom in to find some wide shoes for her. The young man who helped her was great,…read moreand helped her have a good experience.

Wish there was a grey star or something worse than a 1 star. If you are in search of seeing a group…read moreof young employees standing in a group looking at their phones and taking personal calls on their cell phones at the cash register than this is the place you have been looking for. Good for trying on shoes then going online and buying directly from the brand you want or find it cheaper online. Not a local place I will be supporting any longer the good old days are gone for this place. Very sad.

We were in & out in under 30 minutes, no waiting! They measure your feet & discuss pros/cons of…read morevarious footwear & sizing options. The customer service was exceptional. We were highly impressed with not only the knowledge of their products, but familiarity with local industry & their requirements for footwear. We HIGHLY recommend this store!

Went here for a pair of boots and got amazing service. Very helpful and knowledgeable staff. They…read moredefinitely take the time to help you find the right pair of boots for you. In stock items can be hit or miss but they were more than happy to order a pair of boots that they didn't have

Replaced the soles on my danners nice to have a shoe repair shop in yakima. The owner is a good guyread more

This is a great locally owned business. I appreciated the customer service and thier repair work. I…read morewill definitely be a return customer.

Ryan scheduled my appointment within 24 hours of my call. He came out and diagnosed my dishwasher…read moreissue within a few minutes. It was a simple remedy, so I only had the service call charge to pay. He also looked at my oven door for me and followed up within the half hour on our options for the oven, too. I saved the contact because this is who I will be using in the future for all my appliance needs!

I requested their advice about our dishwasher. They gave excellent advice and it was free. If I…read moreneed service for any appliance again, I will definitely call on them. Highly recommend!

This is where I always buy my shoes! I shop local first and this place is the best in town for…read morerunning shoes. Friendly, helpful, knowledgable and the place is always busy which tells me I'm not the only HIGHLY satisfied customer.

I have purchased at Runners Soul many times. Even when it was busy I was acknowledged. Today we…read morewere not. I brought my mom in to get some new walking shoes. They said nothing to us nor did they act like we were even there. I walked my mom around and we chose two shoes for her to try on and sat down. Nothing. We waited for awhile and decided we were not needed for a sale so we left. I can not believe the lack of customer service and it made me sad. I was excited for my mom to talk with someone about what was best for her and that is not what we received.