Best USPS location in the Burlington area. Clean, efficient and very friendly and professional…read more It's the only place I go now. I will drive out of my way to use this location.

The clerk told me as soon as she picked up my package to be mailed at the window that I was going…read moreto be overpaying if I used the flat rate box I had addressed. She gave me a new box with self securing tape that I readdressed and saved about 4 dollars on the mailing as a result.

I live on a country road and in the winter the mail truck was getting stuck. Spring has arrived and…read morethe road is fine, but the letter carrier apparently doesn't want to deliver to my mailbox. I went to post post office to pick up the 4 months of mail that had been held and was given the plastic bin it all was in. The clerk told me to leave the bin in front of my mailbox and it would be picked up. That was weeks ago and it's still there. In order to make it easier for the letter carrier, I moved my mailbox to a better location too. Still nothing. wtf?

Worst service I have ever received anywhere Tried to get a…read moremoney order Told afterwards that I couldn't use a charge card, but charged $3.00 on my card?! Then told by a "supervisor" that she didn't know how to take it off my card and I had to step aside And wait! It was all my fault apparently. This supervisor... Long grey hair and glasses Nastiest woman I've ever dealt with. You should be absolutely ashamed of yourself. Karma will get you.

It's a shame you can't leave a negative number of stars! I shipped a package from Canastota NY to…read moreSouthlake Texas with an estimated delivery date of 11/30. I realize it's not a guaranteed date but as of 12/9, it still has not been delivered. It shipped 11/26 and was in Dallas 11/28. Then, I guess it took a side trip to Cincinnati OH for a week and was back in Dallas on 12/6. A package sent to Butte, MT due to arrive 12/6 is still not there as of 12/9. I can only hope that the military priority that I sent (at the tune of $24.25)full of cookies arrives in Iraq faster! From now on, regardless of price, I'm going with UPS or FedEx. This is ridiculous!! I doubt it could cost more than the $43 the postal service charged for an 11 pound pkg. that was 12x13x16. I guess anything within driving distance will get delivered personally!

The manager, Debbie, was rude and clearly did not care about her job. She spoke in an unbelievably…read morecondescending way, and answered "I don't know, that isn't my job" to basic questions such as how much I would be paying for my passport and where I could find the appropriate forms when I was literally there for a passport appointment. She also commented that I wasted her time as I walked out the door.

No one ever answers the phone and limited hours. If an independent business ran like this, it…read morewould be out of business in days. No surprise the usps in 100's of millions of dollars in debt!

Two addresses, 1 box, locks getting changed after each person complains about the key not working…read more Only one getting mail, the one not assigned the box. So where is the other person's mail?

Excellent service. Profession. There was a long line of customers when we arrived, but the…read moreemployees worked fervently and speedily and got thru in no time at all.

The service was outstanding. My husband and I came in for what we were told by staff at Verizon…read morewould be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R

Excellent service at the counter. They inform customers about possible delays, give specific and…read moreaccurate answers to a wide range of questions, and prioritize the queue at the counter for efficiency of service. I also appreciated the depth of knowledge about various different community services, like timing/availability of parking and where to find a copy center. Services are fairly priced and processed in a reasonable amount of time, so plan ahead.

Monthly lost mail searching Inaccurate tracking location,…read moresays out for delivery Yesterday. It's a food item and temperature sensitive. USPS has gone way down hill with customer service and better results

Post office staff are lying instead of accurately reporting reasons for mail delays. My house made…read moresure to shovel out a 2ft wide space to leave our mailbox available, as well as having a clear driveway and walking path to the house. Whoever was delivering our route instead reported that there was no delivery access. This is a persistent problem even outside of bad weather conditions. It would be forgivable for weather if they would accurately report, but I am sick of them making it sound like we're the reason we can't get our packages delivered.

Maybe actually delivering mail would be a start. I was supposed to receive mail yesterday in my…read more"informed delivery " and it would be okay if they are like they said "short staffed," but the problem is they are sitting here for over an hr taking a break like usual but do NOT deliver anyone's mail here ! They had 2 mail vans come by yesterday sit for a few and then take off. Are they pretending to be here? Are they tracked by GPS so it says they are here? What is going on!?

Actually answering the local phone number would be great. All i get is a freaking busy tone!! Feel…read morelike I'm in the 20th century! A busy signal???

Very lazy employees. Nobody is ever out at the counter. You ALWAYS have to ring the bell to get…read moreservice, and that's not saying they'll come right out. I was dropping off a package, and one computer was down, so instead of having me wait in the lobby (especially during COVID-19) the gentleman moved to the other computer to scan my package and give me a receipt. The lady worker came out and screamed at him in front of me explaining how there are germs now at her computer and he has to sanitize everything. Very unprofessional- it seems she was too lazy to come out and deal with customers to begin with

Fed Ex keeps delivering to the wrong address and the local manager sent me to a representative in…read morethe Caribbean, and didn't want to listen to my suggestion.

I paid over 50 dollars for an overnight delivery of an envelope from Williston Vt to Cincinnati…read moreOhio. That was on a Wednesday and it has not yet arrived 5 days later. They suck as does the US postal service