I paid over 50 dollars for an overnight delivery of an envelope from Williston Vt to Cincinnati…read moreOhio. That was on a Wednesday and it has not yet arrived 5 days later. They suck as does the US postal service

Please do not use them if you are returning something costly! They "lost" my Samsung Z fold 9 cell…read morephone return, for which I was charged $1200 for the missing item by Samsung (as if I had kept the phone, and returned to an empty box to them). Samsung does provide an unboxing video of return items, and I noticed that the box had re-taped with a different type of tape than which I had secured it with. On my own investigation, I found the Fed Ex Ground station footage video showing that the package had been opened prior to arriving there. The prior location being this Fed Ex location. The manager Jared Norris did NOT follow up on my email requests for more information. It took months of runaround with Customer Service (outsourced, poor English comprehension) and a BBB report to both Fed Ex and Samsung for me to be refunded (minus a restocking fee, despite the item not being restocked since it never arrived for return!). My saving grace, was that I recorded the weight of the package when I dropped it off at this Fed Ex. In my BBB report, I asked to obtain the weight of the package upon arrival at Samsung. I was able to prove that the box contained the phone at dropoff, and the failure of delivery of the phone to Samsung was not because I did not place it in the box, but once it was the responsibility of this location prior to arrival at the Fed Ex Ground station. Remember, once that package is closed/taped, the only way to prove the item is actually inside is to either video yourself taping the actual package in front of the staff and/or obtaining the weight of the package. Do not rely on Fed Ex to take responsibility for the security of the items they ship, they do not have any professionalism or sense of accountability.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

Service is horrible. Owner is nasty multiple times. Live a few minutes away refused to go there…read morewill drive to another location.

A+ service every time. They can help you with any shipping needs you may have and also carry a…read morenice assortment of supplies.

The worst customer experience ever. I paid $165 to ship "next day". The receipt from the store…read moredid not contain a tracking number... So imagine how challenging that was. The package did not arrive next day...it arrived four days later. FedEx phone system is horrible... especially when you don't have a tracking number. And this store doesn't answer their own phone...they send it straight to FedEx Ex corporate. Where you cannot talk to a person. Horrible, slow and expensive. Never again.

Is customer service just obsolete in this city?! This man apparently only had time to help…read morecustomers that are white. He's disgusting and rude to say the least. I was literally the ONLY customer in the place and he walked away from me standing at the counter to go put away some paperwork (that could have absolutely waited) ....mind you BOTH associates were on the phone WHILE I WAITED AT THE COUNTER for almost 10 minutes. He then hung up the phone and walked to the back!! Three people had time to walk in while I was waiting!! He helps the white woman first that walked in after me while the other associate was still finishing a phone call. He then helped me when he hung up the phone, even though he apparently did not quite understand how to do what I needed. I don't ever need to visit this location again, but in case you do, avoid the white man with the long ponytail, who apparently does not want to help people of color that walk into his business! Disgusting!

Clean welcoming space friendly staff and they allow pillows and down comforters to be washed there!…read moreA thousand times better than Greers!

Everything this here is perfect. I love this laundromat. Always clean , staff professional , very…read morehelpful!

Find another shipping company. Our delivery was a hassle from the start. It was…read morescheduled/re-scheduled 3 times, the item finally arrived damaged.

Outstanding friendly service. Very efficient in handling logistics…read more The manager is very helpful in all follow-ups.

Good friendly fast service. No issues! I try to combine shopping at the market. No problems.read more

Dear Staples Customer Service, I am writing to formally…read morelodge a complaint about my recent experience at your Williston, VT location. I went to this Staples intending to return an Amazon package via UPS. There is a large sign on the entrance door that clearly states that the store accepts both UPS and USPS returns for Amazon. However, when I asked about it, I was abruptly told that Amazon returns are not accepted there. The employee who spoke to me -- an older man with a beard, who appeared to be training a new associate -- was extremely rude and dismissive. Instead of clarifying the policy in a respectful manner, he impatiently remarked that "if I had paid attention, I would have seen the sign" stating otherwise. The tone and attitude were unprofessional and discourteous, and it was troubling to see that this was the example being set for a new employee. In today's era of internet shopping and package returns, clear communication and respectful customer service are essential. Unfortunately, this experience left me feeling alienated as a customer. The misleading signage compounded by the unacceptable attitude of the employee has made me reluctant to return to this location. I strongly encourage Staples to: Ensure that signage is accurate and not misleading about Amazon return services. Reinforce customer service training, especially for employees who are responsible for training others. I hope that this feedback is taken seriously and acted upon, as no customer should be made to feel dismissed or disrespected when simply trying to use advertised services.

Got yelled at by the manager because apparently they closed while I was shopping. Super…read moreuncomfortable and unprofessional. He claimed I "opened the door" and "if the doors closed we are closed". I was just looking around for supplies I needed and took my time, mind you while they were open. If there was any sort of announcement they were closing soon I would have left sooner. Maybe don't yell at customers for not realizing the store closed while they were shopping. Not coming here again, be more professional.