Excellent service. Profession. There was a long line of customers when we arrived, but the…read moreemployees worked fervently and speedily and got thru in no time at all.

The service was outstanding. My husband and I came in for what we were told by staff at Verizon…read morewould be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R

Most of these reviews appear to be from people who are not taking advantage of FedEx's delivery…read morestatus notifications. When you order something online, your email address is passed onto the carrier, whether FedEx or UPS. The online retailer typically sends you an email when the package ships, with a link that allows you to track the package. And in the case of FedEx you can modify the delivery, so that the package will be held for pickup at a variety of locations around Burlington, including for example, the Walgreens near the intersection of Shelburne Road and Farrell Street. That way, you won't have to sit at home waiting for the delivery. FedEx will alert you with a text and/or email when the package arrives at the location you selected, and you can pick it up at your convenience. To use this feature, you will need turn on Delivery Status Updates. Go to FedEx.com and enter the tracking number for your package. Select Get Status Updates and enter your email address (and mobile phone number for SMS text notifications). Also on that window, you will be given the option to change the delivery location. Additional features are available if you create an account for yourself on FedEx.com. Doing so will prevent you from having to request notifications for each delivery.

Had an important package being delivered and got an exception because it supposedly couldn't be…read moredelivered because of an exception. Called customer service and they couldn't give me any help at all.. tried to get the local hub so I could talk directly to the local office... they wouldn't share that with me... I was right in the Kitchen waiting for it cause it requires a signature... they said it was undeliverable on my tracking number. I just want to get the package... they wouldn't help me at all and they said they couldn't guarantee that it will be delivered tomorrow either... so zero help and I'm here to receive it and there's nothing going on around here that would restrict delivery... I'll never use this business again

I purchased a laptop yesterday and I was so pleased with the customer service at this Staples…read more Matt helped me to research what type of laptop was right for me and was very honest and open about the different brands. He helped me find a laptop that was in stock and was super professional during the whole experience. I never write reviews, but his helpfulness was way above and beyond. I will be purchasing other electronics from this Staples in the future. Thanks Matt!

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

Service is horrible. Owner is nasty multiple times. Live a few minutes away refused to go there…read morewill drive to another location.

A+ service every time. They can help you with any shipping needs you may have and also carry a…read morenice assortment of supplies.

I've done a lot of custom requests for printing here. I've gone at night and I've gone during the…read moreday. I'm wondering if the other people who reviewed ever bothered to go back to the store if they had an issue. I requested a complicated print and bind, 4 copies. 2 copies of them were out of order. I went back and talked to Eric (the dark-haired) and Eric the Red came over as well. Both of them were very nice, very helpful. I explained that I just needed them to rebind the backwards copies and then I requested two more copies which I fully intended to pay for. I got a call two hours later that it was complete, and when I came in the next day, I spoke to Jim the assistant manager. He was wonderful; asked me if this was a redo and gave me all four copies at no charge. So not only did they make me whole, they gave me extra as an apology (which was not needed - everyone makes mistakes). As many print jobs as they have done for me, making posters, making custom prints, doing shipping, they have never once treated me with anything but the utmost in customer service. I think they are great, and perhaps it is because I'm professional with them, that I get treated with professionalism and courtesy back.

The worst customer experience ever. I paid $165 to ship "next day". The receipt from the store…read moredid not contain a tracking number... So imagine how challenging that was. The package did not arrive next day...it arrived four days later. FedEx phone system is horrible... especially when you don't have a tracking number. And this store doesn't answer their own phone...they send it straight to FedEx Ex corporate. Where you cannot talk to a person. Horrible, slow and expensive. Never again.

It was time for a laundry stop on our cross-country road trip, and this is by far the best…read morelaundromat we've come across in our travels. Super clean, new modern machines, fast WiFi, and an incredibly friendly and helpful attendant on-site to answer questions; large parking lot too, so we had no problems parking our camper van. We were there mid-day on a Monday and were a little concerned at first to see two people toting their laundry in ahead of us, but there was no reason for concern: there were plenty of washers and dryers of various sizes available. We ended up using a pair of the smallest (20 lb) washing machines, since we had to do both a load of whites and colors. Pricing on those was based on cycle type: $3.25 for Quick Wash, $3.50 for Cold, $4.00 for Warm or Hot, or $4.25 for Delicates. The dryers came in three sizes. We put both loads together (less a few air-dry-only items) into the smallest (35 lb) dryer, which costs $0.25/5 minutes (a quarter will get you 4 or 3 minutes in the two larger dryer sizes), and they dried easily in 25 minutes (possibly could've gotten away with just 20 minutes). Payment can be by actual quarters (there's a change machine on-site), or by app; being one-time visitors, we just used cash. All in all, it was a great laundry experience, and we highly recommend this place to locals and travelers alike!

I've been coming here for a few weeks bc it's pretty close, convenient and has anything you'd need…read more That being said, i went in tonight at 9:00 (1 hr before close) bc I just had something small, i'm really in and out i don't sit there for 5 years folding shit. I would've taken max 40 minutes (20 before they get done) i walk in, first employee says nothing to me as i walk past his counter, 2nd dude waits till i put all my stuff in the machine- I look at the machine and realize its closed and then bro decides to tell me "Last wash was at 8:45" after i clearly already had realized. I say "thats great" and It killed me not saying anything else after that. I get people coming in before close can be annoying, i've worked at restaurants i totally get it. The difference here is, at a restaurant we have to close everything up and clean up after everyone and everything- and it's a huge thing to clean up after. At a laundromat though? Dude you might have to reopen the detergent slot doors on the machine? And you're done? I TOTALLY understand kicking people out if its 9:20 or 9:30 and they have a big ass load of stuff. I had ONE little thing of laundry, and it was an entire HOUR before close. So unserious bro. I wouldn't have slowed down anyones day lmao- 7-9 other people were still in there doing all their bs- I likely would've been done before at least half of those people 1000%. For this experience alone it deserves 1 star, im just gonna go back to the place I used to go to bc they don't have useless ass employees preventing you from doing your laundry

Find another shipping company. Our delivery was a hassle from the start. It was…read morescheduled/re-scheduled 3 times, the item finally arrived damaged.

I went here today to get an infant passport photo. Yes, the passport photos are pricey ($15)…read morecompared to AAA or CostCo (about $7). However, we had just been turned away by the FedEx Store down the street because they "couldn't take infant passport photos." I won't go into how the person at FedEx was wrong and clearly didn't want to help us. I will say that when we got in to UPS, everyone was very helpful and friendly. They knew exactly how to take the infant passport photo and our daughter was very comfortable with them. We were in and out in 15 minutes.

Outstanding friendly service. Very efficient in handling logistics…read more The manager is very helpful in all follow-ups.

The service here has pretty consistent above average -- and occasionally exceptional…read more I can here looking for 5-tab file folders. They had a whole row of 3-tab folders, but I want what I want. I saw an empty shelf labeled for 5-tab folders, so I ask Earl about it, who radioed Dylan. Dylan checked the usual overflow stock in the back of the show room, but no luck. "Wait one moment, I'll check the back." And guess what he found? Now, if the folders had been properly stocked on the shelf or at least in overflow, I'd add an extra star. But both Earl and Dylan were so very polite and pleasant, like they just can't wait to make your day. And that's the kind of service l like to see! Nice going, Earl and Dylan :)

Dear Staples Customer Service, I am writing to formally…read morelodge a complaint about my recent experience at your Williston, VT location. I went to this Staples intending to return an Amazon package via UPS. There is a large sign on the entrance door that clearly states that the store accepts both UPS and USPS returns for Amazon. However, when I asked about it, I was abruptly told that Amazon returns are not accepted there. The employee who spoke to me -- an older man with a beard, who appeared to be training a new associate -- was extremely rude and dismissive. Instead of clarifying the policy in a respectful manner, he impatiently remarked that "if I had paid attention, I would have seen the sign" stating otherwise. The tone and attitude were unprofessional and discourteous, and it was troubling to see that this was the example being set for a new employee. In today's era of internet shopping and package returns, clear communication and respectful customer service are essential. Unfortunately, this experience left me feeling alienated as a customer. The misleading signage compounded by the unacceptable attitude of the employee has made me reluctant to return to this location. I strongly encourage Staples to: Ensure that signage is accurate and not misleading about Amazon return services. Reinforce customer service training, especially for employees who are responsible for training others. I hope that this feedback is taken seriously and acted upon, as no customer should be made to feel dismissed or disrespected when simply trying to use advertised services.

The South Burlington Post Office on White Street is a very reliable, dependable organization with…read morean extremely hard-working dedicated team. Once again, one of their postal carriers went way above the call of duty to delivery heavy packages to my home which required strength, endurance and courage. Thank you so much and stay healthy!

I receive daily notifications regarding mail, which is going to be delivered that day. I don't…read morereceive the mail up to a week later! My last three packages have been ripped open. I often get mail that does not belong to me. And we are lucky to get any mail before 7:00 p.m..