The worst customer experience ever. I paid $165 to ship "next day". The receipt from the store…read moredid not contain a tracking number... So imagine how challenging that was. The package did not arrive next day...it arrived four days later. FedEx phone system is horrible... especially when you don't have a tracking number. And this store doesn't answer their own phone...they send it straight to FedEx Ex corporate. Where you cannot talk to a person. Horrible, slow and expensive. Never again.

Is customer service just obsolete in this city?! This man apparently only had time to help…read morecustomers that are white. He's disgusting and rude to say the least. I was literally the ONLY customer in the place and he walked away from me standing at the counter to go put away some paperwork (that could have absolutely waited) ....mind you BOTH associates were on the phone WHILE I WAITED AT THE COUNTER for almost 10 minutes. He then hung up the phone and walked to the back!! Three people had time to walk in while I was waiting!! He helps the white woman first that walked in after me while the other associate was still finishing a phone call. He then helped me when he hung up the phone, even though he apparently did not quite understand how to do what I needed. I don't ever need to visit this location again, but in case you do, avoid the white man with the long ponytail, who apparently does not want to help people of color that walk into his business! Disgusting!

Service is horrible. Owner is nasty multiple times. Live a few minutes away refused to go there…read morewill drive to another location.

A+ service every time. They can help you with any shipping needs you may have and also carry a…read morenice assortment of supplies.

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

Excellent service. Profession. There was a long line of customers when we arrived, but the…read moreemployees worked fervently and speedily and got thru in no time at all.

The service was outstanding. My husband and I came in for what we were told by staff at Verizon…read morewould be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R

Clean welcoming space friendly staff and they allow pillows and down comforters to be washed there!…read moreA thousand times better than Greers!

Everything this here is perfect. I love this laundromat. Always clean , staff professional , very…read morehelpful!

Got a rear flat tire and paid $67 to fix. Vivi electric bike. I was told they wouldn't keep bike…read moreover overnight because of the lithium battery. What they didn't tell me was that other features of the bike would stop working like the throttle! They would not fix or even be bothered to look at it because " it's a cheap bike" which in my humble opinion is a cop-out to not have to fix and blame the problem on the bike rather than admit to they're incompetence. No apology no offer for future store credit just a "sucks to be you" Never EVER! Will I bring a bike to these charlatans. And I highly recommend going to a different repair shop for your bicycle repair necessities Sarah , I don't know how to respond to your response of my review. So I'll just do an edit on my original..... My problem was not with the cost of the repair. Neither did I have a problem about the battery.. my issue is there was no discussion of the possibility of something going wrong and the shop might not be able to repair it.... I would have brought the bike elsewherlse! . NOw I have to pay someone to replace/fix the throttle that was never an issue to begin with. THAT heads up would've been nice. And I'm not going to your website and review the fine print of fix I g a back tire flat. I relying on what the shop worker tells me face to face

Great bike shop but one on the bike mechanics has a condescending, terse, snappy attitude that irks…read moreme whenever I speak with him. All the other employees are great.

I paid over 50 dollars for an overnight delivery of an envelope from Williston Vt to Cincinnati…read moreOhio. That was on a Wednesday and it has not yet arrived 5 days later. They suck as does the US postal service

Please do not use them if you are returning something costly! They "lost" my Samsung Z fold 9 cell…read morephone return, for which I was charged $1200 for the missing item by Samsung (as if I had kept the phone, and returned to an empty box to them). Samsung does provide an unboxing video of return items, and I noticed that the box had re-taped with a different type of tape than which I had secured it with. On my own investigation, I found the Fed Ex Ground station footage video showing that the package had been opened prior to arriving there. The prior location being this Fed Ex location. The manager Jared Norris did NOT follow up on my email requests for more information. It took months of runaround with Customer Service (outsourced, poor English comprehension) and a BBB report to both Fed Ex and Samsung for me to be refunded (minus a restocking fee, despite the item not being restocked since it never arrived for return!). My saving grace, was that I recorded the weight of the package when I dropped it off at this Fed Ex. In my BBB report, I asked to obtain the weight of the package upon arrival at Samsung. I was able to prove that the box contained the phone at dropoff, and the failure of delivery of the phone to Samsung was not because I did not place it in the box, but once it was the responsibility of this location prior to arrival at the Fed Ex Ground station. Remember, once that package is closed/taped, the only way to prove the item is actually inside is to either video yourself taping the actual package in front of the staff and/or obtaining the weight of the package. Do not rely on Fed Ex to take responsibility for the security of the items they ship, they do not have any professionalism or sense of accountability.

Very unprofessional. From answering the phone like I was a bother, to not picking up the delivery…read moreon time. I would not recommend this company! Guy laughed about not picking up my order at the scheduled time. I'd use any other company if possible. Also, overpriced for doing such a bad job.

I had a great experience with Lightning Couriers delivering a dorm care package. The proprietor…read morewas so pleasant and went out of his way to accommodate my same-day request. He was realistic in his time estimate for the delivery, and took care of any glitches on the pickup end without missing a beat. No reservations on recommending this business.

It's a shame you can't leave a negative number of stars! I shipped a package from Canastota NY to…read moreSouthlake Texas with an estimated delivery date of 11/30. I realize it's not a guaranteed date but as of 12/9, it still has not been delivered. It shipped 11/26 and was in Dallas 11/28. Then, I guess it took a side trip to Cincinnati OH for a week and was back in Dallas on 12/6. A package sent to Butte, MT due to arrive 12/6 is still not there as of 12/9. I can only hope that the military priority that I sent (at the tune of $24.25)full of cookies arrives in Iraq faster! From now on, regardless of price, I'm going with UPS or FedEx. This is ridiculous!! I doubt it could cost more than the $43 the postal service charged for an 11 pound pkg. that was 12x13x16. I guess anything within driving distance will get delivered personally!

The manager, Debbie, was rude and clearly did not care about her job. She spoke in an unbelievably…read morecondescending way, and answered "I don't know, that isn't my job" to basic questions such as how much I would be paying for my passport and where I could find the appropriate forms when I was literally there for a passport appointment. She also commented that I wasted her time as I walked out the door.