Fed Ex keeps delivering to the wrong address and the local manager sent me to a representative in the Caribbean, and didn't want to listen to my suggestion. read more

I paid over 50 dollars for an overnight delivery of an envelope from Williston Vt to Cincinnati Ohio. That was on a Wednesday and it has not yet arrived 5 days later. They suck as does the US postal service read more

Please do not use them if you are returning something costly! They "lost" my Samsung Z fold 9 cell phone return, for which I was charged $1200 for the missing item by Samsung (as if I had kept the phone, and returned to an empty box to them). Samsung does provide an unboxing video of return items, and I noticed that the box had re-taped with a different type of tape than which I had secured it with. On my own investigation, I found the Fed Ex Ground station footage video showing that the package had been opened prior to arriving there. The prior location being this Fed Ex location. The manager Jared Norris did NOT follow up on my email requests for more information. It took months of runaround with Customer Service (outsourced, poor English comprehension) and a BBB report to both Fed Ex and Samsung for me to be refunded (minus a restocking fee, despite the item not being restocked since it never arrived for return!). My saving grace, was that I recorded the weight of the package when I dropped it off at this Fed Ex. In my BBB report, I asked to obtain the weight of the package upon arrival at Samsung. I was able to prove that the box contained the phone at dropoff, and the failure of delivery of the phone to Samsung was not because I did not place it in the box, but once it was the responsibility of this location prior to arrival at the Fed Ex Ground station. Remember, once that package is closed/taped, the only way to prove the item is actually inside is to either video yourself taping the actual package in front of the staff and/or obtaining the weight of the package. Do not rely on Fed Ex to take responsibility for the security of the items they ship, they do not have any professionalism or sense of accountability. read more

Since when do you not deliver to the house. You left our package up on the main road and didn't deliver it down house like you always do. You obviously have a lazy driver. read more

My package has been out the past four days. Each day it has not been delivered. I have called, I have filed a complaint, I have used the status report, and nothing. I called again this morning and left a message to return the package to the sender because I asked him to resend the package. I got another notice today it is out for delivery again. The second day there was a notice that it was not delivered because the business was closed. I live in a totally residential neighborhood. Just the most awful service you could imagine. Wish I could have used 0. read more

if I could leave zero stars, I would. I was expecting a package today. They emailed me at 9 pm to say that they attempted dilivery, but I was not home. I was home all day, they never attempted to deliver. I called to ask why they were lying, and I was told the package would be returned to the sender, because I was refusing delivery! I have pronominal service from UPS and the post office, but horrible service with FedEx. packages are never delivered on time, and are often lost in shipment or left by the side of the road near my house. read more

FedEx Ship Center - FedEx sent me an email tonight saying they could not deliver the package because I was not home. I was home all day! They never came, - Shipping Centers Near Me - Williston, Vermont

Leaving 1 star as feedback as the local phone number (8026600960) is disconnected and only the corporate number is listed on Yelp and elsewhere. I was trying to reach the store to see if they had a large packing box which is featured by their national website. All inquiries take you to their corporate 800 number and you have to jump through hoops to eventually be able to speak to an offshore contact. After some digging they provided 8026600960 which doesn't even work. Long story short, I had to drive to the office only to see that they did NOT have the box in stock. Listing a LOCAL number could have avoided an unneccesary trip to this location. read more

2nd day my new phone is out for delivery now I don't have a phone ny pinstripe Jeremy lothier FedEx is useless FedEx just hang it up your horrible read more

Most of these reviews appear to be from people who are not taking advantage of FedEx's delivery status notifications. When you order something online, your email address is passed onto the carrier, whether FedEx or UPS. The online retailer typically sends you an email when the package ships, with a link that allows you to track the package. And in the case of FedEx you can modify the delivery, so that the package will be held for pickup at a variety of locations around Burlington, including for example, the Walgreens near the intersection of Shelburne Road and Farrell Street. That way, you won't have to sit at home waiting for the delivery. FedEx will alert you with a text and/or email when the package arrives at the location you selected, and you can pick it up at your convenience. To use this feature, you will need turn on Delivery Status Updates. Go to FedEx.com and enter the tracking number for your package. Select Get Status Updates and enter your email address (and mobile phone number for SMS text notifications). Also on that window, you will be given the option to change the delivery location. Additional features are available if you create an account for yourself on FedEx.com. Doing so will prevent you from having to request notifications for each delivery. read more

The worst service ever. Every single Fed EX package we receive is either tossed by the side of the road 1/4 mile from our home or is delivered to a neighbor's house. Cannot get thru to any human being to get this to change. I am asking every business I order from not to ship via FedEx Vermont. I am also going to file a complaint with the Better Business Bureau. Avoid this company at all costs. They don't even deserve one star but i have to give them a star in order for the review to be posted. read more

Im quite frankly sick of ordering online, because this fedex location has been for ever putting my packages out for delivery for days. Even weeks. And yes prior to covid as well. If you dont intend on delivering the packages dont scan them as out for delivery, doesn't matter if its sunny or snowy....absolutely horrible location. Disgusting business and lazy....i know they are busy....but so is everyone else and ups delivers on time. I cant select a no star. Only reason they got one....customer service is horrible too. Excuses instead of solutions read more

Awful. Packages can sit in Williston for a week before delivered. When they are delivered, the boxes are literally dumped at the end of my road, even in the rain. UPS and the post office always leave packages on my porch or in my garage. FedEx can't even leave them near my driveway. The service was horrible a few years ago, and has only gotten worse. I have been trying to get a package for five days, I can't pick it up and they won't deliver it. I am beyond livid. read more

FedEx Ship Center - Nope... - Shipping Centers Near Me - Williston, Vermont

Nothing but frustration with Williston FedEx! Other Yelps relate not enough drivers. Promises made....promises not kept! Currently they are holding 7 parcels hostage, all of which were to have been delivered 7-10 days ago. WalMart, Wayfair and Amazon... We have no choice NOT to use FedEx. Ugh. "We are on vacation until Wednesday" per the FedEx Customer Service. REALLY? read more

I actually debated if it was worth it to leave one star. I am not normally the type of person to go out of my way to leave a review for a company like this, but hopefully it'll be a warning to others who choose FedEx's Express shipping. For starters, I was home all day today -- Around 2:30PM, I heard a knock at my door. It took me maybe 45 seconds to get there, because I had to get my dog out of the way. By the time I opened the door, there was no one there, no package, and not even a notice to let me know someone had at least TRIED to deliver it. So there's that. The only reason I knew it was a delivery driver from FedEx is because I checked my tracking info (not through FedEx -- through the site I had ORDERED from) and saw that there was an 'attempt' made. So, following the pickup instructions, I went down to FedEx in Williston at 5PM, which was a huge mistake. First of all, the guy working there (Tuesday around 5PM, Aug. 14th) looked like he didn't want to be there at all. So as politely as I could, I inquired about a potential package that had come back from delivery. I could barely hear this employee let alone understand what he was trying to explain to me. When I asked him to clarify, I was spoken to as though I was a complete idiot. Not only was I fed back generic information as though I was a child, but I did not have my question answered and in the process, this employee ensured that all the details about my delivery (including where and who it was from) were spoken out loud... I'm not even sure if that goes against privacy practices. When I called FedEx, I was told (via automation, of course) that I could pick up my package before 7PM -- Yet my driver was not meant to be back until 6:45PM. I RARELY write reviews like this, but it's a shame to me that simple questions such as mine receive such unnecessarily mean responses. Be wary with this shipment center; I highly suggest making an account on FedEx and including specific delivery instructions. I just hope that the ones I wrote actually get read. read more

Whenever I see that I am to receive a part order via fedex I cringe. They have yet to deliver an item on time. A couple of times they even returned to sender my appliance parts my customers are waiting for and twice items were lost. One of these times I had to eat the cost because of their incompetence. I use to work for an appliance repair company and about the only time I couldn't find a customer was if I was given an incorrect or completely wrong address. Today with. GPS, I just don't understand why better service isn't post from a major delivery company. And if you try to call them direct, good luck. All I can get is their automated answering system. You can talk to a person who is in Asia or some place else. No possible way of getting a message in a timely fashion to a driver to assist him with verbal directions. By the time I get my package, I could have had it sent by mail and get it quicker. It's a wonder they can stay in business. Probably their outrageous shipping charges help with that. Whenever I am given a choice on shipping I request UPS or snail mail. Either one works better in my area of Marshfield VT read more

I do not know if this is a fallout from Fedex losing the Amazon contract but this location is absolutely horrible. Be prepared for them to take days to deliver your package. It will go out for delivery then return to the shop while they claim weather delays. It has happened three consecutive days now and weather has been fine. There is no local number posted and the central number can do nothing and can not contact them directly. read more

Wow. Terrible, terrible service. I had a package arrive at this facility early on December 20th, it was then scheduled for next day delivery THREE times but they never made a delivery attempt. On the 23rd they loaded it on a truck but said that my address was incorrect and the delivery failed. I sat home all day waiting NEVER did a Fed Ex truck pull into the driveway. I called and had them read back my address and it was the correct address! It's impossible to call the facility directly, you only get the Fed Ex customer service reps that aren't even in Williston. Tried to go a pick up my package today on the 24th but they are closed. So my package that has been in Williston since the 20th will not arrive for Christmas due to laziness and negligent service. I wonder how many other packages are sitting in a closed shipping facility the day before Christmas. Best part? They don't reopen till Tuesday. Fed Ex is a joke, UPS or USPS will be the only thing I use from now on. read more

Terrible Service! Loads of dishonesty! We ordered an item from Amazon. The item was marked for delivery. When it didn't come, I looked on Amazon, and FedEx had flagged the its with a notation saying WE had changed the shipping instructions. That was a lie. I called the national FedEx customer service line and complained because we also had a problem (late and lie) with an order from Walmart. I was assured I would have my orders the next day. Instead, the FedEx marked it for delivery, failed to deliver, and entered fabricated tracking notes for for several consecutive days. I will be avoiding FedEx and vendors who use it from here on. Terrible service! My opinion is that employees are now intentionally messing with my delivery as we have never had problems this bad before (though we have had issues). read more

Very disappointed with the way my tire order was delivered. Over $1000 worth of tires just thrown on my side lawn close to the road. I can't see who comes in my driveway from my home office and the traffic noise drowns out any sound of someone pulling in to the driveway. If I hadn't happened to spot them through the window going into the living room I never would have known they were here until I checked my tracking or got a delivery email. Anyone could have pulled up on the side of the road and loaded up my tires and drove off with them. The drivers who make deliveries of items like this should have to at least knock on the front door to let people know their orders are there. Especially if there is a vehicle in the driveway indicating that someone might be home like me. This really isn't acceptable behavior for delivery drivers read more

We have repeatedly asked FedEx to drive up the driveway and leave our packages on the porch or infront of the garage. I can see them leaving the packages at the end of the driveway when it's winter time but a perfectly spring,summer & fall day !!! They either leave them at the end of the driveway on a rural road or at the mailbox or tied up in a tree !!!! We have complained so much to FedEx about this !! We have never had UPS leave our packages like that, they go above and beyond to get the packages safely to our porch even in the winter. Come on FedEx step up your game. read more

Amazon sent package that I paid extra for 2-day shipping for. I stayed home all day Saturday waiting for package to be delivered. Nothing. Went outside late in the day and found "Attempted delivery" sticker on my building's outside door. Driver made NO ATTEMPT WHATSOEVER TO GET IN MY BUILDING OR TO CONTACT ME. Called FedEx and was told too bad they'll try again on TUESDAY or I could go pick it up in-person on TUESDAY. HORRIBLE HORRIBLE SERVICE!! Their driver's own laziness and incompetence makes me have to wait 3 extra days to receive a package I paid 2-day shipping on. F@#K You FedEx! I will go out of my way to ask vendors to use a different shipper from now on. read more

FedEx in Williston has pulled ridiculous moves so many times that I felt compelled to leave this review out of sheer frustration. Their favorite stunt is abandoning a delivery in the middle of a scheduled delivery day due to a "weather exception" and this is usually on a perfectly normal day with absolutely no imaginable weather excuse. This has to be due to poor management, IMHO. I can only suspect that their drivers either don't show up, leave early or drive poorly maintained vehicles. UPS and USPS have never pulled such a stunt. FedEx has done it to me on March 20, 2015 and then again on April 10, 2015, both happened to be Fridays, so I had to wait another three days to get my package, effectively doubling the length of the time my package was "in transit". This has happened two other times in recent years as well. read more

I ordered a package with 2 Day FedEx shipping 7 days ago. It shipped 4 days ago and has not been delivered. It was on a FedEx truck yesterday in a facility 17 miles from my home and was scheduled to be delivered yesterday but never showed. Now it is on a truck and is scheduled to be delivered tomorrow. I called customer service and they offered to let me pick it up myself! Less that satisfactory service! read more

If no stars were a possibility, that's what they would get. Make sure whatever you order comes through the USPS or UPS. Waited home all day for a delivery on Thursday September 13. At eight pm, I checked again and now it said that I had requested a delivery delay. FALSE. Now it was supposed to come on Friday.Again I waited all day. Friday night it said pending. By this point I had had enough. I am the caregiver for an adult with a disability and I am responsible for doing things with him and yet for two days we sat in the house twiddling our thumbs. So I call the home office, got someone I couldn't understand who to,d me that she would make sure it was delivered on Monday. I'm in the shower Saturday and they just dump it on the front step and run. Of course they won't care about this review But I'm gonna call the company I ordered from (Bowflex) and tell them what a joke fed ex is. read more

If I could give NEGATIVE stars, I would. I paid to have an envelope delivered 2nd day (sent Thursday for Friday delivery due to Father's day), and when i reviewed the address with the guy at the FedEx office, I told him the city info was incorrect. He told me it should be fine. Well - NOT FINE. Apparently the city info being wrong created an issue with the deliver and the envelope was not delivered due to "incorrect address". They called my parent's number, and the address was corrected. BUT they didn't try to deliver the envelope because it wasn't checked off for Saturday delivery. So, they messed up the address, and then won't be delivering the envelope until MONDAY. I paid a lot for 2nd day delivery, but what I got was fourth day delivery. This is not the only time that something like this has happened. I sent something to my mother and they couldn't deliver it - and were going to reroute it to Burlington so she could pick it up. Took them FIVE days to get it from Williston to Burlington. read more

FedEx Williston, VT comment - package was left at the bottom of the driveway, not at the door which is what UPS and USPS do. We live in a rural area, and have a long driveway which we cannot see from the house. Dropping a package at the end of the driveway to sit in the sun (it was food), is unacceptable. read more

0 stars ! I have been waiting for a package for weeks and they refused to deliver it! terrible customer service! especially when there's no direct phone number. Ship with UPS!!! read more

If I could give zero or negative stars, I would. The delivery of our package was "attempted" on Friday, and my daughter was home at the time of the supposed "attempt". A door tag was left, stating that a signature was needed, and another attempt would be made on Saturday. There were 4 people home all during the day on Saturday, and not one door knock or doorbell. And, no 2nd door tag. They no more made a delivery attempt on Saturday than flew to the moon! I also failed to mention that we own a very vocal dog, and anyone who knocks on our door or rings the doorbell is announced by him. He even barks at door knocks and doorbells on TV! So don't lie about attempting delivery! Nothing done to make things right, of course. I'm not even sure what "making it right" would be at this point. We will just do what we can on our side - use another method of delivery whenever possible. Fedex is so big, they won't miss our business. They are "Fedex." And we are "Fed Up" read more

FedEx just delivered two packages a block away from my front door, not at my front door. Not only did I need to go looking for the packages, I had to drag them in since they're too heavy for me to carry. I'm disabled, which is why I order my cat food online. I depend on front door, my actual front door, delivery out of necessity. Additionally, this is the second shipment of the same order from the same company. FedEx was supposed to deliver my order on Wednesday by end of day, then Thursday by end of day and that's set now to "Pending." That never made it here yet. I'm now going to stop ordering from this company since they only use FedEx and I'll be sure to let them know that it's FedEx that's costing them business. read more

They couldn't suck more if they tried. The Williston FedEx center is the worst of the worst. My cell phone has been sitting there for 6 days and they still haven't delivered it. Every day it's scheduled for delivery and it never arrives. I will probably be returning the phone to WalMart out of spite and get one elsewhere. read more

Do they understand that some of us will stay home all day just to make sure we get an important package. Especially when its out for delivery, but never comes. Honestly? If you don't have enough drivers, then advertise for more drivers! I have never had a good experience with FedEx in the area. You are wasting our time. I will always pay more for other providers, but when all I have is FedEx, I expect it to take a few days longer. How is this acceptable? read more

Literally the worst company operation I've ever seen. They don't have enough drivers or the driver simply doesn't feel like completing the route so they lie and mark the package as delayed due to "natural disaster or weather" to avoid red flags with corporate. At least 4 times I have had this happen and packages would not arrive until weeks later. I finally called and complained once, my package magically arrived that day after waiting and waiting. Customer service won't give you this number but I will-802 651-6837. This is their direct line. read more

I was suppose to have a package delivered today. I checked the shipping status online and it said it wouldn't be delivered until Tuesday. I called the number on their websites and to no surprise it was an automated system. They in fact informed me that I could pick it up right in Williston today with no problem. I went to FedEx to pick up my package. First off the guy at the counter was rude right away. He was glaring at me, kept checking his watch and never even said hi. He only said pick up or drop off. That is horrible customer service! Once I told him the information regarding my package he began to tell me that I wasn't getting it today. Because they were all sorted and in a big bin and that he didn't feel like going through all those packages to find mine. That is a terrible reason not to help someone!! This is one of the reason I prefer UPS!! Oh I didn't even mention it was suppose to be overnighted to me because I paid extra! It was shipped two days ago!!! read more

Five days they told us they were delivering our package the next day. On the 5th day, they told us they didn't have any drivers to bring our package to our daughter. A truck delivery service without drivers in Vermont? This is a fraudulent business collecting money for a service they apparently cannot provide. The company Fed Ex is clueless. There is no place on line one can find help. And what do customer service reps in the Philippines know besides the script they are given. If you need something to get somewhere, this is the wrong place. read more

Terrible service!!! I have ordered more than a few things and because I spend a lot of time at work I get the packages delivered there. EVERYTIME FedEx is the shipper I end up having to go to the Williston VT office and pick it up myself. UPS NEVER has any problems. Today I'm waiting for a package and have seen the truck drive by TWO times....... So off to FedEx tomorrow morning I guess because why would they stop and deliver my package when I can take time out of my day to go to them to get it myself. If I have a choice I will use UPS or the USPS every time. read more

I've gotten nothing but excellent service from FedEx Williston. Whether it's a package delivered to my house or having to ship something out via their Ship store, FedEx employees have gone out of their way to help me and are friendly to boot. The storefront needs a serious updating though UPS up the street is no Taj Mahal. Fingers crossed my magic FedEx fairy dust keeps working. read more

WILLISTON, VT FedEx ground has horrible service. They service Burlington. 4 times my brother has had exception tags placed on his mailbox when he was home and looking for the delivery. One time they actually left the package leaning on the mailbox. This facility is an embarrassment to the Fedex brand. I retired from Fedex Ground after 21 years there. The double talk they tried to feed me is unacceptable. As a former employee I do know the inner workings of the company and the excuses given to me made me sick. read more

If this is the main Williston FedEx distribution point I have nothing but a POOR! rating for them. I repeatedly have packages left at my mailbox, in the snow, tied to a flag pole, etc. We live on a rural road and packages are not safe "on the road" with no protection. The tracking information indicates that they were delivered to the front door. WRONG! This has happened atleast twice this season. Our driveway is not that long and is always plowed so that is not the issue. I realize the quantity of packages this season has been a problem...the delivery people should not be adding to this stress. The worst case was a FRAGILE marked, small box that was delivered and left in the tire track by the garage door. As I backed out of the garage, nothing being seen on my backup camera, well you know what happened to that package. I tried to call to place a complaint and after 5 days gave up on an expected call back. I again tried to call customer service only to have people from numerous foreign countries hang up on me when I said I need the phone number to the local Williston office and wanted to make a complaint. I was finally able to reach a person in the Memphis office who was more than cordial but none of this did my blood pressure any good. When you hire people..be sure they understand that they can't leave packages on the road and indicate they were delivered to the front door!! People are going to start contacting their sources of purchase recommending that they not use FedEx because of issues. read more

I gave one star because I had to. My package made it all the way from California but arrived in Williston and just sat there for three days. I spoke with four different people. Everyone gave me different excuses. 1. It has to stay here one day before we deliver. ? 2. It's out for delivery. You'll have it by the end of the day. NOT. 3. The label is either lost or damaged and they may not be able to help you. ?! I contacted the person who sold me the item and they put a tracer on the package. They were told the next day that the package was in Williston and there was nothing wrong with the label. They just don't have drivers to deliver the package. If I wanted it I could pick it up. REALLY? A delivery business that doesn't deliver. Do you go to a hospital that doesn't have doctors? I wanted my package so I drove two hours round trip to pick it up. I waited with other people that weren't getting their packages delivered because of no drivers. I gave them my info and was told that they couldn't find the package. Four people started to look for it and after an hour they finally found it. Great system you've got there. I will NEVER use FedEx again. I don't need anything that bad. read more

After repeatedly asking this fed ex hub to return a package to the sender as this was sent fraudulently- they delivered it anyway - way to go Fed Ex. You shouldn't even have 1 Star read more