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South Burlington, VT

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The UPS Store

3.6 (8 reviews)
Closed • 8:00 am - 6:30 pm
Updated 1 month ago

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9 months ago

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5 years ago

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Staples

Staples

(22 reviews)

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

FedEx Ship Center - Nope...

FedEx Ship Center

(59 reviews)

Most of these reviews appear to be from people who are not taking advantage of FedEx's delivery…read morestatus notifications. When you order something online, your email address is passed onto the carrier, whether FedEx or UPS. The online retailer typically sends you an email when the package ships, with a link that allows you to track the package. And in the case of FedEx you can modify the delivery, so that the package will be held for pickup at a variety of locations around Burlington, including for example, the Walgreens near the intersection of Shelburne Road and Farrell Street. That way, you won't have to sit at home waiting for the delivery. FedEx will alert you with a text and/or email when the package arrives at the location you selected, and you can pick it up at your convenience. To use this feature, you will need turn on Delivery Status Updates. Go to FedEx.com and enter the tracking number for your package. Select Get Status Updates and enter your email address (and mobile phone number for SMS text notifications). Also on that window, you will be given the option to change the delivery location. Additional features are available if you create an account for yourself on FedEx.com. Doing so will prevent you from having to request notifications for each delivery.

I paid over 50 dollars for an overnight delivery of an envelope from Williston Vt to Cincinnati…read moreOhio. That was on a Wednesday and it has not yet arrived 5 days later. They suck as does the US postal service

The UPS Store - shipping_centers - Updated October 2026

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