Good service, easy to get to, and adequate parking. I had an Amazon drop-off and it was easy to…read moretake care of. I was in and out in less than five minutes. Helpful and friendly staff. Would recommend if you're in a similar situation (re: online return).

I find this particular worker there (a man), that's seems to have a rude edge to him…read more I've witnessed on several accounts to customer to be snappy and abrupt. I avoid this place now due to that level of unprofessionalism.

I went here today to get an infant passport photo. Yes, the passport photos are pricey ($15)…read morecompared to AAA or CostCo (about $7). However, we had just been turned away by the FedEx Store down the street because they "couldn't take infant passport photos." I won't go into how the person at FedEx was wrong and clearly didn't want to help us. I will say that when we got in to UPS, everyone was very helpful and friendly. They knew exactly how to take the infant passport photo and our daughter was very comfortable with them. We were in and out in 15 minutes.

Outstanding friendly service. Very efficient in handling logistics…read more The manager is very helpful in all follow-ups.

Every single time I have gone into this particular UPS store, the employees who work there are so…read moreknowledgeable on the ball and courteous. They're all very smart, which is quite refreshing given the level of customer service you experience elsewhere. These guys go above and beyond, they all seem like they enjoy working there too, which gives off a great vibe to customers.

I recently went to the UPS store at Blair Park Road in Williston, Vermont, because I happened to be…read morein that area. Chris helped us with a multitude of things - he was extremely attentive, personable, and knowledgeable as well. It seems rare to meet someone so efficient, who goes out of their way to help!

The folks who work here are super awesome!!!! Always pleasant and helpful. Mo problems with…read moreanything.

I was there early this morning. The parking lot was empty. The lady at the counter was more…read moreworried about where I was parked than anything. I was parked directly in front of the store out of the parking spot a bit. My package was only a drop off. She accuse me of blocking the driveway for outback. My truck wasn't big enough if I parked it in the middle of the street to block off the driveway. I'm done with this place just waiting for the email that my package weighed more than the post office said it was, so I can be charged more. I haven't been here in a while and it's the same old BS. I believe Staples as a drop off point.

I walked into the store just barely prepared to return an Amazon purchase. The people working…read morebehind the counter were amazingly helpful and friendly. They had me situated and on my way in no time. Thank you!!! Rhonda Desrochers

always helpful. they have a notary on site also if you need one. great spot. no problemsread more

I was at this UPS store in Essex Junction VT and Tyler and Gabby were excellent! They went out of…read morethere way to help me bring my boxes in and get my issues sorted out. I highly recommend this UPS store. Five star service !

I use this location often to return items to Amazon as well as pickup…read more Major issue for two returns brought there. My wife dropped off two returns and only one was scanned TWICE, while the other package was never scanned and showed never dropped off. One of my items still showed "awaiting drop-off" on my amazon account and when I looked at the two receipts she had from this store, they were both for the same package, not for -both- packages left there. I went back to the store with the duplicate receipts plus the shipping label that was also attached to the unscanned box they had in their possession. It was major fight to get them to look for the package they missed scanning and they wanted me to assume it would be scanned somewhere along the way, but, at over $50 for the refund of this item, I wasn't going to gamble nor assume that. So I stood my ground and demanded they find it and scan it to give me a receipt and proof it was dropped off. It took the guy less than 30 seconds to find it. They scanned it and gave me a receipt. 5 minutes later, Amazon issued me an update it was dropped off and gave me a prompt refund as well. This wasn't my fault at all, yet, I felt I had to fight and stand my ground just to get them to fix their error. NOT the treatment I would expect from a UPS store and the 3 star rating here is perhaps a star better then deserved. The moral of the story is, ....be sure to check your receipt carefully BEFORE leaving this store and be certain you have a receipt and proof of everything you dropped off there. If they mess up, at least you are right there to catch it immediately. I'll avoid this store for now and use another pickup/drop-off location!

I live near this UPS store, but drive all the way to the Burlington US store just to avoid the rude…read moreand unhelpful employees at this location. It's baffling to me why any store owner would employ such obnoxious, rude employees to interact with the public. It's as if they're having a contest to see which employee is able to annoy the most customers. Avoid this place unless you really enjoy being treated poorly.

I went to this UPS store in Saint Albans, this man escalate a situation. His cashier don't know how…read moreto read, or she was just being rude. I gave her a piece of paper that had my address and the shipping address. She found and old address in the system, and she didn't add the information I gave her that were in front of her. I got impatient and almost cried, and told her she enter the information wrong, multiple time too and I know she was doing it on purpose, and she kept slamming everything she get in front of me. This man decided to use his white superiority ego, to tell me that I have an attitude for telling the cashier she entered the wrong information impatiently. Proceed to tell me that I am banned from his store, all the store around Vermont, that he has my name and my information. Then call the police to kick me out to serve me a trespassing order against me. So I guess any customer unhappy because of crappy services deserve a trespassing order. His white pass cards was that "my wife is black" screaming angrily! I would love to post the full video about the situation with them and police but I can't upload it here. Look for it on ticktock, YouTube.

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more