Excellent service at the counter. They inform customers about possible delays, give specific and…read moreaccurate answers to a wide range of questions, and prioritize the queue at the counter for efficiency of service. I also appreciated the depth of knowledge about various different community services, like timing/availability of parking and where to find a copy center. Services are fairly priced and processed in a reasonable amount of time, so plan ahead.

Monthly lost mail searching Inaccurate tracking location,…read moresays out for delivery Yesterday. It's a food item and temperature sensitive. USPS has gone way down hill with customer service and better results

I receive daily notifications regarding mail, which is going to be delivered that day. I don't…read morereceive the mail up to a week later! My last three packages have been ripped open. I often get mail that does not belong to me. And we are lucky to get any mail before 7:00 p.m..

I live at 99 Eldredge Street. We have gone for as long as a week without mail service. Being…read moreshorthanded doesn't apply since our taxes are paying for mail service. There has to be a way to serve our area better.

Post office staff are lying instead of accurately reporting reasons for mail delays. My house made…read moresure to shovel out a 2ft wide space to leave our mailbox available, as well as having a clear driveway and walking path to the house. Whoever was delivering our route instead reported that there was no delivery access. This is a persistent problem even outside of bad weather conditions. It would be forgivable for weather if they would accurately report, but I am sick of them making it sound like we're the reason we can't get our packages delivered.

Maybe actually delivering mail would be a start. I was supposed to receive mail yesterday in my…read more"informed delivery " and it would be okay if they are like they said "short staffed," but the problem is they are sitting here for over an hr taking a break like usual but do NOT deliver anyone's mail here ! They had 2 mail vans come by yesterday sit for a few and then take off. Are they pretending to be here? Are they tracked by GPS so it says they are here? What is going on!?

Please do not use them if you are returning something costly! They "lost" my Samsung Z fold 9 cell…read morephone return, for which I was charged $1200 for the missing item by Samsung (as if I had kept the phone, and returned to an empty box to them). Samsung does provide an unboxing video of return items, and I noticed that the box had re-taped with a different type of tape than which I had secured it with. On my own investigation, I found the Fed Ex Ground station footage video showing that the package had been opened prior to arriving there. The prior location being this Fed Ex location. The manager Jared Norris did NOT follow up on my email requests for more information. It took months of runaround with Customer Service (outsourced, poor English comprehension) and a BBB report to both Fed Ex and Samsung for me to be refunded (minus a restocking fee, despite the item not being restocked since it never arrived for return!). My saving grace, was that I recorded the weight of the package when I dropped it off at this Fed Ex. In my BBB report, I asked to obtain the weight of the package upon arrival at Samsung. I was able to prove that the box contained the phone at dropoff, and the failure of delivery of the phone to Samsung was not because I did not place it in the box, but once it was the responsibility of this location prior to arrival at the Fed Ex Ground station. Remember, once that package is closed/taped, the only way to prove the item is actually inside is to either video yourself taping the actual package in front of the staff and/or obtaining the weight of the package. Do not rely on Fed Ex to take responsibility for the security of the items they ship, they do not have any professionalism or sense of accountability.

Since when do you not deliver to the house. You left our package up on the main road and didn't…read moredeliver it down house like you always do. You obviously have a lazy driver.

Best USPS location in the Burlington area. Clean, efficient and very friendly and professional…read more It's the only place I go now. I will drive out of my way to use this location.

The clerk told me as soon as she picked up my package to be mailed at the window that I was going…read moreto be overpaying if I used the flat rate box I had addressed. She gave me a new box with self securing tape that I readdressed and saved about 4 dollars on the mailing as a result.

Excellent service. Profession. There was a long line of customers when we arrived, but the…read moreemployees worked fervently and speedily and got thru in no time at all.

The service was outstanding. My husband and I came in for what we were told by staff at Verizon…read morewould be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R

Well I had to send something out today...I went here. I gotta say I left happy!…read more Now I wasn't sure what to expect here when I first walked in. Any how it was 12:30 during mu lunch time. So I had a limited amount of time to get this done. I was at work. So I walk in to find the place with 2-3 people here. I was greeting by one of their employees. Asking how they may help and they just LISTENED. It was great! I had a frame I wanted sent out and they did just that. They kept it simple and easy. I had them pack it with me there. It didn't take them that long to pack it. Now I hate packing...So Id rather make them do it. Plus if it brakes I could blame them! So its win win for me! Also wanna add if its under $100 item they will cover for free with no fee in-case its lost or damaged. I was out of there in no time! Now when you being them something to pack for you...Be ready to pay for it! It cost me $25 to ship something a few pounds. Now that does include them boxing it for me and making sure its packed right. Plus the cost of 3-5 day ground shipping. So over all its not that bad. I do however think it will get there with no damage by letting them do it. So the price didn't really bother me. Over all it was great. They are fast, friendly and pack fragile items very well! They are a good option if you dont wanna deal with packing your own stuff. Let them. Plus its their business and they seem to do it well! Solid 4/5 stars...I going to be going here for any shipping needs from now on if I dont wanna deal with our local post office.

Glad that this location is here, but there can be a long line at times and certain staff members…read moredon't seem to be aware of customer service skills and has been rude to patrons simply trying to drop off ready to go packages. 3/5 stars

Every single time I have gone into this particular UPS store, the employees who work there are so…read moreknowledgeable on the ball and courteous. They're all very smart, which is quite refreshing given the level of customer service you experience elsewhere. These guys go above and beyond, they all seem like they enjoy working there too, which gives off a great vibe to customers.

I recently went to the UPS store at Blair Park Road in Williston, Vermont, because I happened to be…read morein that area. Chris helped us with a multitude of things - he was extremely attentive, personable, and knowledgeable as well. It seems rare to meet someone so efficient, who goes out of their way to help!