The folks who work here are super awesome!!!! Always pleasant and helpful. Mo problems with…read moreanything.

Owner or manager please see this - I got my passport overnight shipped and to be held at your…read morelocation, I got there today and it looks like you had just closed, even though the hours said 3 PM. Is there anyway you could help me out so I can see my family for Christmas? 479-877-5203

Jacob was terrific to deal with. Our play programs were beautiful, and MUCH cheaper than all the…read moreother printers. I've already let him know that this year's play program is on it's way to him soon.

Why copy big when you can copy local with a professional who cares not only about his work, but…read morealso about your project!? Great customer service and quality! The prices? Wonderful value! I'm sorry I hadn't found this place sooner bit am glad finally did!

This is the real deal. I've been working with these folks for years, and there's nothing they can't…read moredo! They are helpful and caring professionals who take pride in their work. Small town attention with big town facilities, they are the only people I need for my printing work!

A great local resource! Fast return on work and excellent quality.read more

I live near this UPS store, but drive all the way to the Burlington US store just to avoid the rude…read moreand unhelpful employees at this location. It's baffling to me why any store owner would employ such obnoxious, rude employees to interact with the public. It's as if they're having a contest to see which employee is able to annoy the most customers. Avoid this place unless you really enjoy being treated poorly.

I went to this UPS store in Saint Albans, this man escalate a situation. His cashier don't know how…read moreto read, or she was just being rude. I gave her a piece of paper that had my address and the shipping address. She found and old address in the system, and she didn't add the information I gave her that were in front of her. I got impatient and almost cried, and told her she enter the information wrong, multiple time too and I know she was doing it on purpose, and she kept slamming everything she get in front of me. This man decided to use his white superiority ego, to tell me that I have an attitude for telling the cashier she entered the wrong information impatiently. Proceed to tell me that I am banned from his store, all the store around Vermont, that he has my name and my information. Then call the police to kick me out to serve me a trespassing order against me. So I guess any customer unhappy because of crappy services deserve a trespassing order. His white pass cards was that "my wife is black" screaming angrily! I would love to post the full video about the situation with them and police but I can't upload it here. Look for it on ticktock, YouTube.

The absolute worst customer service. Front line staff was rude, combative, and sarcastic. To be…read morehonest, I stopped going here years ago in favor of Compass Printing in Saranac Lake. However, I was running errands in Lake Placid on Saturday and had a simple printing job to do (digital download I purchased from Etsy) which was 9 x 11 on paper. When I stopped in during the morning shift, I was told that their graphics person was off until Monday but it was simple enough that they could get it done quickly on Monday. I ask for an estimate, because I have no idea what it costs. They agree. Great, I thought. I followed their directions and emailed the file along with specs and my phone number. I received an email that same day asking for the size. I responded immediately. Monday comes and I don't hear anything, so I reach out. Nothing. So that evening, I go to the store. I wait in line, and when it's my turn, I give my name and the woman starts looking everywhere. Nothing. I'm patiently waiting, and no one knows anything. Finally, the graphics woman says that she told someone to do it, but they never did. Could I come back in a bit and they'll get them done? Sure, I say. I go to the grocery and run some errands and come back. When I come back, she has an envelope and tells me the print is terrible. Super pixelated. They tell me my file is way too small. I'm shocked because no one called me or mentioned it all the times I emailed or stopped in (remember they have my cell phone and email since I requested a quote, which I never received either). So I say that I have a higher resolution but I just sent it small since I was originally hoping for a quote. And that I can resend. At this point everyone walks away from the desk because the UPS driver has walked in and they all start sarcastically talking about how terrible all of their customers are and how angrier that are by all of them. And keep going on and on about how much people suck. Needless to say, I simply left at that point. 0 out of 5 stars. Would not recommend. Sorry I gave them a 2nd chance. Compass printing, I adore you!! For reference, I sent them a work order for a 16 page color annual report the other week. 800 copies, and they had it done in 24 hours and helped me carry the boxes to my car. Win!!

Friendly staff, but beware of the "insurance" they push if you are shipping anything. It…read morepurportedly allow a higher declared value, but it's no insurance whatsoever. We had damaged items. Went through a lengthy claim process. The added "insurance" didn't help whatsoever. It's the UPS gimmick to add to cash revenue without assuming any additional risk. Granted it's not this particular store's unique issue, but the practice misleading at the best.

Alyssa is the best around when it comes to turn around time and customer service, she made a…read morebandana for my dog recently and let me bring my dog right over, let my dog "pick out" the color she wanted her name in, and proceeded to make the product right there. She was super nice and positive and made sure to give my girl lots of love throughout the whole process. I definitely would recommend her for anything from custom t-shirts, dog bandanas, and everything in between that you want to receive quickly. Professional quality and customer service. Thanks Alyssa!