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    US Post Office

    1.0 (4 reviews)
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    Staples

    Staples

    (11 reviews)

    Dear Staples Customer Service, I am writing to formally…read morelodge a complaint about my recent experience at your Williston, VT location. I went to this Staples intending to return an Amazon package via UPS. There is a large sign on the entrance door that clearly states that the store accepts both UPS and USPS returns for Amazon. However, when I asked about it, I was abruptly told that Amazon returns are not accepted there. The employee who spoke to me -- an older man with a beard, who appeared to be training a new associate -- was extremely rude and dismissive. Instead of clarifying the policy in a respectful manner, he impatiently remarked that "if I had paid attention, I would have seen the sign" stating otherwise. The tone and attitude were unprofessional and discourteous, and it was troubling to see that this was the example being set for a new employee. In today's era of internet shopping and package returns, clear communication and respectful customer service are essential. Unfortunately, this experience left me feeling alienated as a customer. The misleading signage compounded by the unacceptable attitude of the employee has made me reluctant to return to this location. I strongly encourage Staples to: Ensure that signage is accurate and not misleading about Amazon return services. Reinforce customer service training, especially for employees who are responsible for training others. I hope that this feedback is taken seriously and acted upon, as no customer should be made to feel dismissed or disrespected when simply trying to use advertised services.

    Got yelled at by the manager because apparently they closed while I was shopping. Super…read moreuncomfortable and unprofessional. He claimed I "opened the door" and "if the doors closed we are closed". I was just looking around for supplies I needed and took my time, mind you while they were open. If there was any sort of announcement they were closing soon I would have left sooner. Maybe don't yell at customers for not realizing the store closed while they were shopping. Not coming here again, be more professional.

    The UPS Store

    The UPS Store

    (12 reviews)

    Well I had to send something out today...I went here. I gotta say I left happy!…read more Now I wasn't sure what to expect here when I first walked in. Any how it was 12:30 during mu lunch time. So I had a limited amount of time to get this done. I was at work. So I walk in to find the place with 2-3 people here. I was greeting by one of their employees. Asking how they may help and they just LISTENED. It was great! I had a frame I wanted sent out and they did just that. They kept it simple and easy. I had them pack it with me there. It didn't take them that long to pack it. Now I hate packing...So Id rather make them do it. Plus if it brakes I could blame them! So its win win for me! Also wanna add if its under $100 item they will cover for free with no fee in-case its lost or damaged. I was out of there in no time! Now when you being them something to pack for you...Be ready to pay for it! It cost me $25 to ship something a few pounds. Now that does include them boxing it for me and making sure its packed right. Plus the cost of 3-5 day ground shipping. So over all its not that bad. I do however think it will get there with no damage by letting them do it. So the price didn't really bother me. Over all it was great. They are fast, friendly and pack fragile items very well! They are a good option if you dont wanna deal with packing your own stuff. Let them. Plus its their business and they seem to do it well! Solid 4/5 stars...I going to be going here for any shipping needs from now on if I dont wanna deal with our local post office.

    Glad that this location is here, but there can be a long line at times and certain staff members…read moredon't seem to be aware of customer service skills and has been rude to patrons simply trying to drop off ready to go packages. 3/5 stars

    US Post Office - postoffices - Updated May 2026

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