Disclaimer: this UPS Store franchise is owned by an acquaintance of ours…read more It's our go-to place for printing and copying, but, as with so many Burlington area businesses, it comes down to staffing, and they've finally gotten it right. Between all the different projects we work on in a year, we probably make 20,000 copies. (OK, I guessed.) In any case, these folks do what they can to make sure you get what you need. I'm sure the packing and shipping and other mail-related services are great, too, but this is our go-to place for printing and copying. We try to send business to nice and helpful people, and you should, too.

Every single time I have gone into this particular UPS store, the employees who work there are so…read moreknowledgeable on the ball and courteous. They're all very smart, which is quite refreshing given the level of customer service you experience elsewhere. These guys go above and beyond, they all seem like they enjoy working there too, which gives off a great vibe to customers.

Excellent service. Profession. There was a long line of customers when we arrived, but the…read moreemployees worked fervently and speedily and got thru in no time at all.

The service was outstanding. My husband and I came in for what we were told by staff at Verizon…read morewould be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R

I went here today to get an infant passport photo. Yes, the passport photos are pricey ($15)…read morecompared to AAA or CostCo (about $7). However, we had just been turned away by the FedEx Store down the street because they "couldn't take infant passport photos." I won't go into how the person at FedEx was wrong and clearly didn't want to help us. I will say that when we got in to UPS, everyone was very helpful and friendly. They knew exactly how to take the infant passport photo and our daughter was very comfortable with them. We were in and out in 15 minutes.

Outstanding friendly service. Very efficient in handling logistics…read more The manager is very helpful in all follow-ups.

Great staff! Outstanding service…read more I've been a box holder and customer for over 15 years. Laura, Josh everyone there are total professionals! Service is prompt and always friendly. The store offers convenience, terrific services, and an excellent variety of products from stationery to shipping. It just doesn't get any better than this.

Good service, easy to get to, and adequate parking. I had an Amazon drop-off and it was easy to…read moretake care of. I was in and out in less than five minutes. Helpful and friendly staff. Would recommend if you're in a similar situation (re: online return).

The folks who work here are super awesome!!!! Always pleasant and helpful. Mo problems with…read moreanything.

I was there early this morning. The parking lot was empty. The lady at the counter was more…read moreworried about where I was parked than anything. I was parked directly in front of the store out of the parking spot a bit. My package was only a drop off. She accuse me of blocking the driveway for outback. My truck wasn't big enough if I parked it in the middle of the street to block off the driveway. I'm done with this place just waiting for the email that my package weighed more than the post office said it was, so I can be charged more. I haven't been here in a while and it's the same old BS. I believe Staples as a drop off point.

I walked into the store just barely prepared to return an Amazon purchase. The people working…read morebehind the counter were amazingly helpful and friendly. They had me situated and on my way in no time. Thank you!!! Rhonda Desrochers

always helpful. they have a notary on site also if you need one. great spot. no problemsread more

I was very impressed by the young lady at the UPS store on Main Street. She was focused, polite,…read moresmart and able to multi-task dealing with customers and being the only one there for the past several days. Definitely deserves a pay raise!

I live near this UPS store, but drive all the way to the Burlington US store just to avoid the rude…read moreand unhelpful employees at this location. It's baffling to me why any store owner would employ such obnoxious, rude employees to interact with the public. It's as if they're having a contest to see which employee is able to annoy the most customers. Avoid this place unless you really enjoy being treated poorly.

Debbie helped me through what I thought was an insurmountable problem in an incredibly timely…read moremanner. I will absolutely be visiting the UPS store in Lake Placid for all of my future printing needs.

The absolute worst customer service. Front line staff was rude, combative, and sarcastic. To be…read morehonest, I stopped going here years ago in favor of Compass Printing in Saranac Lake. However, I was running errands in Lake Placid on Saturday and had a simple printing job to do (digital download I purchased from Etsy) which was 9 x 11 on paper. When I stopped in during the morning shift, I was told that their graphics person was off until Monday but it was simple enough that they could get it done quickly on Monday. I ask for an estimate, because I have no idea what it costs. They agree. Great, I thought. I followed their directions and emailed the file along with specs and my phone number. I received an email that same day asking for the size. I responded immediately. Monday comes and I don't hear anything, so I reach out. Nothing. So that evening, I go to the store. I wait in line, and when it's my turn, I give my name and the woman starts looking everywhere. Nothing. I'm patiently waiting, and no one knows anything. Finally, the graphics woman says that she told someone to do it, but they never did. Could I come back in a bit and they'll get them done? Sure, I say. I go to the grocery and run some errands and come back. When I come back, she has an envelope and tells me the print is terrible. Super pixelated. They tell me my file is way too small. I'm shocked because no one called me or mentioned it all the times I emailed or stopped in (remember they have my cell phone and email since I requested a quote, which I never received either). So I say that I have a higher resolution but I just sent it small since I was originally hoping for a quote. And that I can resend. At this point everyone walks away from the desk because the UPS driver has walked in and they all start sarcastically talking about how terrible all of their customers are and how angrier that are by all of them. And keep going on and on about how much people suck. Needless to say, I simply left at that point. 0 out of 5 stars. Would not recommend. Sorry I gave them a 2nd chance. Compass printing, I adore you!! For reference, I sent them a work order for a 16 page color annual report the other week. 800 copies, and they had it done in 24 hours and helped me carry the boxes to my car. Win!!