I would put zero if I could. It feels like they don't really look at where the packages needs to go. This is the second time they sent my package to a different state when it was an hour away from me. My most recent order came from Saint Charles il, it got to my state and now it's back by Chicago... My last package did the same thing but ended up in Georgia. If you plan an order through USPS that goes to st paul beware the chances of being delayed by days than the original delivery date. read more

certified letter arrived at St. Paul distribution center 2/25/26 from Hibbing supposed to get to attorney generals office 2/26 /26 according to receipt from Hibbing today is 3/5/26 and it still is not there . nobody will tell me where the letter is or when it will arrive I made numerous calls to no avail. read more

This place is just one big black hole. Last tracking of my package from 9/17 was at this place. Today is 9/26 and no further updates. I was shocked when I Googled them to find tons of horror stories exactly the same as mine. What the hell goes on at this place? It's beyond unacceptable. Apparently they've even been investigated for this problem, but it hasn't been resolved. After numerous problems with usps in general in the last couple of years I'm done with them. They deny claims no matter how much proof you have, don't scan things and lose things constantly with no accountability. USPS needs to keep the heat up and keep investigating the distribution center at the location more. I've already started using UPS instead. Use Pirate Ship if you're a sender folks, account is free. Select UPS or FedEx, most labels for most packages are under $8 so at least half off what you'll pay at the office. This St. Paul fisaco was the final straw. It's sad because despite so many issues and excuses I tried to hang in there to support a public option. Can no longer afford to do so. Link to St. Paul PO nightmare stories: https://www.reddit.com/r/usps_complaints/s/gL062RAm7P Article regarding investigation of many MN USPS locations and specifically the St. Paul distribution center: https://postaltimes.com/usps-to-launch-investigation-into-mail-delays-following-audit-of-four-minnesota-cities/ read more

Some moron at the SAINT PAUL, MN 55131 location thought shipping my package the 1800 miles from St Paul to Santa Clarita, California, would be quicker than the more direct 275 miles to Iowa City, Iowa. 52241. where there is a main hub 12 miles from my home. So instead of sending my package 275 miles to my house, it traveled 1800 miles to LA, the middle of the fires, where it has been sitting for five days .... and it still has 1800 miles to go. Six days later, it's 900 miles further away than the day it was shipped. Delayed, it should have been delivered days ago, but now it remains days away from delivery. A 3000 mile shipping route versus 275, brilliant. This kind of stupidity is commonplace in the ranks of USPS. Shame on the postmaster in MN and DC for this incompetence. It costs the USPS $$$. SMH read more

terrible won't answer to phone at all I've tried to call them about my package being a insufficient adress 8 times and they won't pick up.

I send and receive packages at least once a week and it never fails sun rain sleet or snow soon as they get to st paul there's a delay in my receiving a package. I don't know why its always on track to be delivered on time until it reaches st paul. The frustration is ridiculous. If you've ever waited all day running back and forth to the mailbox waiting on the mail man/woman just to find that there's nothing on the other end of your entire day of waiting then you completely understand. After you find out that your package is delayed you look in the tracking app just to find that there's no new update about your package so now who knows when to expect your goods. This is not acceptable and something needs to change. The postman/woman aren't the only ones disgruntled. I just don't understand. Thanks for nothing USPS literally... read more

I've been tracking packages for awhile now . St. Paul uses is by far the worst,slowest and most inept of all postal service locations. They take ten times longer than anyone in America. If they fired everyone and only hired drunken monkeys you would have a better chance of getting your package on time. Worthless​ read more

I decided to write this review/complaint because on a number of occasions deliveries on orders seem to drag, specifically once they reach St. Paul. On this most recent one it'll be 4 days, having been dropped off at the first St. Paul distribution site 3 days ago 1:22pm. I am confident delivery will show up well after 1:22 pm the very next day (4th day), most likely on the latest delivery route. This could be a staffing issue but it just doesn't reflect well on usps and shine light on alternative delivery service. read more

Very helpful. Clean, bright and organized. A young man with obvious limited funds came in and needed help and the woman behind the counter was both kind and helpful. At-a-girl! read more

Admittedly I needed both the Yelp! app and the map function to located this post office. (Go ahead, insert a random joke about me, both hands and a map!) It's not on the skyway and there's no interior door to the post office. The key is to get your blue map dot as close as you can on the ground floor, find an exit, step outside and enter the post office from the sidewalk. Yes, it is that different. Once you're in there, you are rewarded with a friendly staff that shows no sign of confinement from the general populace. They are convivial and professional even through the craziest holiday rush hours. In fact, at those times you realize that the location is a poorly kept secret. The rest of the time I feel as if the staff is waiting just for me; so lucky! read more

Never coming back here again. the man working was extremely rude to me and the other customers. Making smartass comments the entire time. I snatched that receipt from his hands and walked off. read more

Nice n clean looking place the security guard is helpful and patience is good So far read more

They almost never answer the damn phone and I've been trying to pay for the postage of my package for 3 days so far. When they do answer I'm told to wait for someone to call me back and that call back has never arrived. I get mailing things can be a bit complicated but when I enter in all the correct information and then reject two cards that have money on them it gets a little frustrating. Especially since I payed decent money already for my package from the seller read more

I have childhood memories of the huge historic post office (down by the river) so I was a bit shocked to see the new small (only two service windows) post office, but I am glad that downtown St Paul has a location near my office. I can do most postal stuff online (which is exactly why post offices are downsizing), but my impending wedding has given me reasons to need an actual post office in the last month. Plus, sometimes it's nice to have a USPS expert tell me what to do, instead of hoping I am doing it right. On both occasions the postal employees have been friendly and helpful, and the line hasn't been too long, so really I have no complaints. And this location is open until 1pm on Saturdays, even though downtown St Paul is a ghost town on the weekends. Now that I know this post office exists I will be back for sure! read more

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Super helpful staff who had patience with me and all of my different questions. It was also nice that it wasn't SO busy and crowded as most post offices I've been to. read more

They don't know how to answer the phone and continuously send me mail that is not mine even after I put on the envelope does not live here they must not know how to read read more

Honestly the guy working there should get a raise and a reward! Friendly and funny...I dreaded going in there but he made it so much better! He is a wiz and knows everything so it was super fast and kinda rad watching him go go go! I feel insane writing this about the post office but this guy is that fantastic! He noticed when someone needed something quick and multitasked like a champion so literally there was never a line! It was like he forced us to all work together and we enjoyed it. Wtf? I was in there for 7 minutes (I had a lot of items to fill out) and he helped 6 people before me and almost all at the same time! Employee of the decade USPS! read more

Extremely helpful. I went to open a PO Box, I surprised by the ease. The paperwork went quickly and attendant was very helpful ... and she was wearing a smile. The person who accompanied me to the Post Office was surprised I was done so quickly. There are other Post Offices closer to my residence, I bypass them and go to this location. Not only are they fast, I like the people behind the counter. read more

On August 11th, 2014, the tracking of a package number showed as delivered at 7:34 a.m. at my condo address but not signed for - after checking all sources within my Condo, they show that nothing was ever received. The delivery person, given that he comes early a.m. is to lock up all packages at the condo if no one is at the front desk. I contacted the Delivery Supervisor "Chris" at the Main Post office 6 times in a period of a week, and he never responded back, nor did anyone else in his area. I know, for a fact, the messages were being received because they were verified each time. The delivery person, obviously, messed this up and no one at the facility has the integrity or customer service skills to own up to it - at least call me back and tell me! It's no wonder they run so badly when the "Supervisor" is just as bad as following through as everyone else!! read more

I sent a package from St. Paul to Jacksonville, Florida Priority Mail. It is now the eighth day and the package has not arrived. When you go on the USPS website there isn't anywhere to leave a comment or a phone number to call to inquire about it and what happened. I suspect they'd be flooded with complaints if they made their complaint line public. read more