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    US Post Office

    2.3 (3 reviews)
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    Kimlin Propane

    Kimlin Propane

    1.0
    (2 reviews)

    Office staff (Tara) in Red Hook was GREAT.... but that's it. Had appointment this morning for a…read morePropane Tank placement between 9-10am. Come 12 noon, still no one here. Tried calling local office, no answer, called main number and after listening to a large amount of good music, Lori calls dispatch and tells me they are SO sorry, they got called to an emergency this morning. You think I would I received a phone call- no! Sad that now I might have to continue my search for a Propane and Oil Company.

    We have a small (24 gallon) tank that we use only for our stove. Because we use propane very…read moreslowly, it seems that Kimlin thinks it's OK to charge us a $73 "Minimum Usage Fee." We didn't order propane within the time they think we should have, so they charged us $73. For NOTHING. They charge you for ordering propane, and they charge you for NOT ordering propane. And then, on top of that, I called them this past Monday (04.16.18) to order propane (we ran out on Sunday - there's no gauge on the tank, so you don't know you're out until you're out) and was told it would be Tuesday, 04.24.18 (8 days later) before they delivered to us, even though we were out of propane. They VERY helpfully pointed out that if we paid $150 extra, we could get a same day delivery, and for $80 extra, a next-day delivery. When I complained, I was told that "we like our customers to order more when they get below 25% in their tanks." I responded by saying, "There is no way to know how much is in our tank, since it has no gauge on it. How could I know when I'm below 25%?" The response: "Well, that's just how it is." And this is after having paid the $73 fee FOR NOTHING (because they wouldn't deliver propane without us paying that), we're told that we have to go 8 days without being able to cook unless we fork over more $$$. Today, I spoke to a manager named Angel who yelled at me when I questioned their business practices and said that if I didn't get the promise of a delivery before the end of the week and the "minimum usage fee" applied to my propane order, I would be taking my business elsewhere, post-haste. I told him that I'd be dropping off their propane tank and he again yelled, telling me that I could not do that and I had to let them pick it up and that there would be a $400 "restocking" fee for them picking it up. They are never getting another penny of my money, and I'm going to tell everyone I meet about how lousy their service is. Not that I need to, since almost every review you can find for Kimlin is extremely negative. If I could give them fewer than 1 star, I would. They deserve zero, or perhaps -3 stars. If only.

    US Post Office - postoffices - Updated June 2026

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