Post Office in Highland doesn't answer their phone. They had a package that was supposed to be…read moresent to the New Paltz Post office. This package is lost because no delivery or updates as to where the package is for days.

As far as USPS goes, this one isn't all bad. It's a bit out of town, limited parking, trucks…read moreturning around and idling and it can get busy - but the staff is cordial and professional helping old ladies and young bucks, all in one line. The postal boxes are clean.. there's a table to do your mail business and work. Trash bins. Pens. Scissors. Pamphlets and all the mailers you can shake a roll of stamps at. Double doors make this location a quick alternative to other slow poke places where the line is out the door. Another bonus is that this USPS building is at the crossroads of major thru highways and roads. That way managing things you may have forgotten to mail or need to go home to fetch and send out, is a half-way back trip only. Never had an issue. Quick turn around, delivery and pick up, while the little delivery trucks putz about behind the building. Love that American Flag out front!! Rebel review: 5

I went into this post office at around noon on New Years Eve, 2025. I had a postage paid return and…read morealso a contract to mail. The only person working was a man who was hostile, rude and cranky--and this guy nrepresenting the USPS decided that day to come to work in a filthy, stained, USPS-branded shirt. If I looked at this shirt long enough close range, I could probably ascertain every meal he had eaten while wearing it. I'm pretty sure I saw old split pea soup. Didn't matter though...he glanced at my package, made a guttural noise (standing in for language, I suppose) and tried to swoosh me away (LMFAO!) with a hand motion. In other post offices they sometimes ask you to put the postage paid returns in a bin and that's what I thought he meant, but he immediately went off about something I had done wrong. I still don't know. Then, I said "I'll do this one another time," and handed him the second parcel--the envelope--and asked that it get there as soon as possible. I expect two phrases--"can you get it there fast" and "can you get it there cheap" are two of the most common phrases USPS workers here all the time...yet this dude decided to be hostile and act like he had no idea what I was talking about. After he showed me my choices, and I chose the 2-day I made sure to ask "This will have a signature required, right?" and he said "No," and tried to wave me away yet again. I really wish this post office would offer this guy early retirement--he's definitely the epitome of "going postal"-- and maybe that crappy pleasant valley post office can begin to recycle all its bad vibes into something positive.

Located in a location that turns into a nightmare, the main parking lot is very small and there…read moreisn't enough room and space to move around, especially when leaving. Better off using the bigger lot when packed located in the Dollar General plaza. Dealing with a postal worker is never an issue for us, as we use it regularly when needed. Although the room is fairly small which can cause the line to go out into the hallway plus even outside when busy and it's not enjoyable. Two workers will do it, but it won't be the quickest. 5 stars for the workers who do their part, but the problem is what's bringing it down.

I have all the respect in the world for essential workers/ businesses, but this was absolutely…read moreunacceptable. I overnight mailed a handmade art piece to be buried for a funeral and thanks to this post office, it almost didn't make it!! I had mailed it for $166 on a Friday to arrive on Saturday with a guarantee. It appeared to have arrived at the facility on Saturday morning but wasn't out for delivery. We cut them slack through the weekend and began to panic when it seemed to stay abandoned through Monday's business hours. After calling the facility, we were told the item never made it onto their trucks each day and they couldn't be sure when it would delivered, and said the recipient (my elderly mother with poor vision ) needed to go get it herself on site ! After much more back and forth they claimed to get it there by later that night - again, never happened . We lucked out as it ultimately got delivered less than 24 hours before the burial ceremony, and we were able to apply for a refund, but this was greatly unacceptable and a huge source of panic and stress for the recipient. Please do better next time.

this place f**** sucks. between losing my mail then giving ME an attitude and checks being the main…read moremail to disappear, this place is so fraudulent and shady. whoever runs it is disrespectful and acts as if they hate their lives. maybe it's time for a revamp. whole new cast please. because Im tired of not getting paid because of this stupid place , then I can't ask you guys about it because you don't answer the phone . I've literally stood in there and called and watched the phone ring. you guys SUCK.

I was treated very well by the single federal employee. The manager did tell me my mail person's…read morename which was helpful. I was served very fast.

This is an update to my early reviews. What's fair is fair. After nine years of disappointing…read moreservice, the post office seems to be getting their act together in my neighborhood. I still have the occasional mail meant for my neighbor, but for the most part, my packages are arriving in tact and dry. I love the daily ALERTS.

This place is a complete joke. Never go to third party…read moreshipper. Please use a direct shipping center like ups or fed ex. The people here a very unprofessional and have no concern for the customer

On Friday Sept. 12 at about 2:30 I visited the shipping Place there was 5 person line. The young…read morelady said to look me if your package was ready for mailing you could the machines two people took advantage. One customer had difficulty with machine she was immediately helpful and boom line is two gentleman ahead of me quickly was finished my turn I was trying to return a package to Amazon asked if I had a return label and asked if I had Amazon on my phone. Quick trip to car and returned with phone. After a few seconds my ineptitude she politely asked for the phone A few seconds later the package is ready for return and I have a receipt. I felt so wonderful that this process was expedited and the lady was so helpful to this very Senior customer

This is the worst post office I've ever come across. They're rude and they return mail to sender…read morewhenever they want, even when they know where you live. Awful.

Horrible Post office needs to be shut down and give mail box to residents, does nothing but…read morecomplicate package delivery. Quick to send packages back of address is off slightly and makes no effort even when they know you!!!! Do Better!

Fast service with a smile! Other services: BANNERS, boxing,…read moreshipping. Convenient location near Burlington

Only one person at the desk so it was a long wait for a quick Amazon return. People left because…read moreit was a long wait.