I have had quite the assortment of experiences at this US Post Office location. Some employees are…read morevery kind and patient, while others are... not. The slight majority of my experiences have been positive enough to justify a 3-star "OK" rating. There has yet to be a time when I have arrived and not had to wait in a line. At this point, I think of the Post Office like the DMV... you're going to be waiting for a while and it may not be pleasant. My advice is to go when you are not in a rush to be somewhere. If you are kind to the employees, you will likely be met with kindness in return!

System down over 1 week? Then they just sit for full days since system down???? and they just…read morerefuse all customers when people came???

Open on sundays. Service is always fast and gets the job done! Will always be my go to when needing…read moreto ship something fast.

This place is the worst. The people there are very rude and very dirty. It smells bad. If you are…read moretired, it's better not to be in that type of job where you have to have good customer service. 0 recommended.

The B Free Post Office was opened in 1775 by Benjamin Franklin and it is still a functioning post…read moreoffice today It is located near Franklin's burial site as well as the Benjamin Franklin Museum, which is part of the national Park service. I got my postcards hand stamped with the special Benjamin Franklin postmark. They do not sell postcards there, but there is a gift shop in the nearby museum. The employee who postmarked my postcard was very pleasant.

This was the coolest post office ever. The female post master was happy to share history of the…read morepost office with us. I learned that the Ben Franklin Market street post office is the only post office in the U.S. that hand stamps each piece of mail sent out with "B Free Franklin" cancellation. They do this because it's the home of Benjamin Franklin. It's designed in colonial era style. Located in Independence National Historical Park, Philadelphia. This post office operates without a U.S. flag because the Stars and Stripes did not yet exist. We purchased a book of historical stamps not over priced.

What else can be said that hasn't already? The post office has been struggling forever and in the…read morecity its always worse than you figure. Yes, the lines are definitely long, not because its the city, because its chronically understaffed. Speaking of staff, it seems who they have working there are textbook definition of resigned. Otherwise its USPO- the prices and service are what you would expect any other location. I try to avoid this specific spot but due to proximity, having been around the area forever, I'm always stuck stopping by and burning my time.

Honestly I have had several terrible experiences at this post office (mostly with one specific…read morewindow clerk who I have now witnessed behaving rudely to several other unsuspecting customers as well) but it is the closest one to my workplace so I just brave it. The lines can be long at certain times of day which I just accept now, but that particular employee always says a package cannot be sent out if more than a day from the date mentioned on the shipping label. The issue is if you sell on eBay, Poshmark, Mercari, and other sites, the shipping labels are often created for you when someone purchases an item, so you have minimal control over what date shows up on the label - you are allowed several days to ship out the item per policy on those sites. I have sent out 1,000+ packages over the past few years via several different post offices in NJ and now here in Philly and NEVER heard this until I arrived at this particular USPS. The other post offices in the area have never mentioned this policy either. Also saw this employee yelling at a lady who was visiting from Europe since she was looking at the gift card display which was placed past the "wait here" line - the lady apologized, mentioning she was not from the states and didn't realize the rules. This employee then went on to sarcastically and patronizingly ask her "what, you don't know what a gift card is? You don't have those in your country?" The look on that poor lady's face - all she wanted to do was mail something out. Anyway, awful experience here unfortunately. The one at 720 Arch St has been much more pleasant and is open slightly later too! The one in the subway station by city hall is rarely open on time based on their stated business hours and often closed early so it's hit or miss.

This USPS location is very small and looks very dated, BUT don't let that fool you! They always…read morehave a really good assortment of packing materials in stock- including decorated packaging for various holidays- and a variety of stamps available for each season. The best part, though, is the staff. I've mostly interacted with John, who is always friendly, patient, and calm. I've also been helped by Dave, who is just as friendly and helpful. There are times when a long line can form, and I've never seen anyone be rushed or be greeted with anything other than a cheerful hello. This isn't even the location for my zip code, but it's the only location I go to when sending packages or picking up stamps or packing materials.

the lady that works there is just nasty. It was my first time going there, and I was trying to…read moreexplain to her that each package I was sending was gonna be under a separate shipping label. I've only done a kiosk. I've never talked to an actual person going to USPS so I didn't really know how things were, but she was just nasty the whole time I was there eventually I just told her to give me all my stuff back because the way she was treating me was just disrespectful. i'm not even a person to even leave reviews, but this woman really ruined my day because you didn't have to be all mean about helping someone that's never done this before

I like this location because they are always on their toes and very respectful. The line never…read morestays too long, they process requests very quickly.

I don't normally review post offices but this place was pretty good. I wanted to mail something…read morepriority mail and was confused about how to send it, but someone came up to me and got me the right package to send. They have a system where one person is out in the line helping people figure out how to send and address things and one person is at the cashier. This makes the line move a lot faster because people don't spend time asking questions at the desk and instead they use the little desk along the line to address their mail. The staff was very friendly and proactive in making the line move. The overall rating here is a 3 but you can see they must have changed something because if you look at the past 2 years yelp rating, it's pretty good.

Hours are listed on website and on the front door as Monday - Friday 8AM-5PM…read more Arrived to the store at 4:45PM and doors were already closed & locked Aggravating!!!

The BEST service! These guys are professional as well as pleasant regardless of the long line while…read moreasking questions.

This post office seems to be understaffed, which is a recurring theme for USPS locations. Aside…read morefrom that, does the job if you need in-person services! There's greeting cards if you really need them, shipping supplies for last-minute packing, and it's clean at this location. There are two entrances, one from the street, the other via the building lobby. This office isn't open weekends, but thankfully there are other USPS locations nearby. Haven't had any long waits here, and the staff have been nice to me. I don't have complicated needs, and I don't think I'm complicated to deal with, so your mileage may vary.

Not enough people working there to begin with…read more It was closed today with no sign on door or notice on line. If it was the snow - I guess neither rain no snow nor gloom of night will keep them from their appointed rounds no longer is valid! They should at least let people know that it's closed before hauling all their packages there in the freezing cold. Unacceptable.

This has to be the absolute worst Post Office I've ever been to. The sign says they open at 8:00am…read moreMon-Fri. Got there at 8:02am on a Wednesday, doors weren't open. I waited a few minutes to see if any workers would open the store. At 8:08am, I saw a women opening the doors while holding a conversation on her phone. There was one man in front of me in line. The way she talk to him in such a condescending, rude manner. I was in disbelief. The level of customer service is set in hell. Not to mention that she was still talking on the phone throughout my entire transaction as well. Then I'm listening to her conversation as she's complaining about the previous customer in front of me to the person on the phone. I will never go back there again and I don't recommend anyone else do either. If I could give a 0 star rating I would but this platform won't let me.

AVOID the African-American lady with the burgundy, waist length locs AT ALL COSTS!!! Horrendous…read morecustomer service. She sat there, loud and rude, chit chatting with her male coworker and managed to mess up both of my transactions. First she gave me a money order for the wrong amount until I checked the screen. Then she was running her mouth so much, she failed to deduct the postage I had affixed to the envelope being sent certified, so she had to redo everything. She is by far one of the worst postal employees I've encountered. The only saving grace is that this location is hella convenient.

This is an excellently staffed and run PO. Always friendly and courteous. Quick service even when…read moreit is busy. I actually enjoy going there over any other PO in the area.

The post office here is the best ever! I have been to many post offices where the employees look…read moreless than enthused to help anyone but at my local post office the employees are the complete opposite and are very courteous to everyone waiting in line and normally there is not a very long wait. Definitely recommend going here over any other post office in the area!