System down over 1 week? Then they just sit for full days since system down???? and they just…read morerefuse all customers when people came???

The same lack as enthusiasm as all the other post offices. Why do they get so annoyed, just one…read morewalks in.

Open on sundays. Service is always fast and gets the job done! Will always be my go to when needing…read moreto ship something fast.

This place is the worst. The people there are very rude and very dirty. It smells bad. If you are…read moretired, it's better not to be in that type of job where you have to have good customer service. 0 recommended.

A post office without stamps, an employee on a 90 minute lunch break, refusing to scan a QR code "…read morewithout the address where it's going." With this kind of employee no wonder the PO is constantly under attack. Shameful.

The B Free Post Office was opened in 1775 by Benjamin Franklin and it is still a functioning post…read moreoffice today It is located near Franklin's burial site as well as the Benjamin Franklin Museum, which is part of the national Park service. I got my postcards hand stamped with the special Benjamin Franklin postmark. They do not sell postcards there, but there is a gift shop in the nearby museum. The employee who postmarked my postcard was very pleasant.

What else can be said that hasn't already? The post office has been struggling forever and in the…read morecity its always worse than you figure. Yes, the lines are definitely long, not because its the city, because its chronically understaffed. Speaking of staff, it seems who they have working there are textbook definition of resigned. Otherwise its USPO- the prices and service are what you would expect any other location. I try to avoid this specific spot but due to proximity, having been around the area forever, I'm always stuck stopping by and burning my time.

Honestly I have had several terrible experiences at this post office (mostly with one specific…read morewindow clerk who I have now witnessed behaving rudely to several other unsuspecting customers as well) but it is the closest one to my workplace so I just brave it. The lines can be long at certain times of day which I just accept now, but that particular employee always says a package cannot be sent out if more than a day from the date mentioned on the shipping label. The issue is if you sell on eBay, Poshmark, Mercari, and other sites, the shipping labels are often created for you when someone purchases an item, so you have minimal control over what date shows up on the label - you are allowed several days to ship out the item per policy on those sites. I have sent out 1,000+ packages over the past few years via several different post offices in NJ and now here in Philly and NEVER heard this until I arrived at this particular USPS. The other post offices in the area have never mentioned this policy either. Also saw this employee yelling at a lady who was visiting from Europe since she was looking at the gift card display which was placed past the "wait here" line - the lady apologized, mentioning she was not from the states and didn't realize the rules. This employee then went on to sarcastically and patronizingly ask her "what, you don't know what a gift card is? You don't have those in your country?" The look on that poor lady's face - all she wanted to do was mail something out. Anyway, awful experience here unfortunately. The one at 720 Arch St has been much more pleasant and is open slightly later too! The one in the subway station by city hall is rarely open on time based on their stated business hours and often closed early so it's hit or miss.

Wow I have never been to post office in Philly. This is first time. I checked Yelp to where to go…read more When I was In Michigan they had lot of people make line. But not here. No one after me 2 people. ... . Person who work here is nice to give me a tape for my envelope m. when I was in Michigan always bring pen and tape... so it was kind .thanks

Nicest post office staff that I've met in the city and consistently very helpful. Employees made…read morethe experience wonderful. Wish I got her name.

I like this location because they are always on their toes and very respectful. The line never…read morestays too long, they process requests very quickly.

I don't normally review post offices but this place was pretty good. I wanted to mail something…read morepriority mail and was confused about how to send it, but someone came up to me and got me the right package to send. They have a system where one person is out in the line helping people figure out how to send and address things and one person is at the cashier. This makes the line move a lot faster because people don't spend time asking questions at the desk and instead they use the little desk along the line to address their mail. The staff was very friendly and proactive in making the line move. The overall rating here is a 3 but you can see they must have changed something because if you look at the past 2 years yelp rating, it's pretty good.

The BEST service! These guys are professional as well as pleasant regardless of the long line while…read moreasking questions.

Poorly lit establishment extremely dirty and not taken care of. Closed for an hour from 11am-12pm…read morewith the excuse she has to take lunch and they are all going to lunch at the same time. Unprofessional and rude demeanor. All I needed was some stamps and I waited 90 minutes for their return only to wait another 20 minutes in line as people in line complained this is not the first time they've done something of this nature. There must be something to rectify this recurring issue.

Not enough people working there to begin with…read more It was closed today with no sign on door or notice on line. If it was the snow - I guess neither rain no snow nor gloom of night will keep them from their appointed rounds no longer is valid! They should at least let people know that it's closed before hauling all their packages there in the freezing cold. Unacceptable.

The 615 Chestnut Street postal service is a total disaster, and every terrible review is spot on…read more The female employees here couldn't care less about doing their jobs. They sit around chatting, talking personal calls and acting like basic customer service is some outrageous inconvenience. Turning away paying customers seems to be their favorite hobby. Honestly, it's impressive how consistently useless they manage to be. It's no wonder people want to sell off the postal service. This is what happens when you put a bunch of lazy, unqualified people in positions they have no business holding. These employees shouldn't just lose their jobs, they DESERVE to. They're leeching off taxpayers while putting in less effort than a broken vending machine. No one's going to feel bad when they finally get shown the door. The sooner this place is gutted and taken over by people who actually understand what "work" means, the better. These slackers can go back to doing what they do best, standing around, wasting time and hoping nobody notices. Spoiler Alert: we noticed!!

Short Version: They stayed on the phone with me for about an hour to figure out what happened to my…read morelost package! A friend of mine mailed me a package from this location but lost her receipt, and with it, the tracking number. It should have been delivered to me weeks ago, but we had no way of knowing what happened to it. So I gave them a call (from Boston) and explained the situation. Bonnie Brown, the supervisor, was extremely helpful and even cut short her lunch break to deal with my problem. She even waited on hold while I talked to my friend on the other line to obtain information (time the package was mailed, last 4 digits of her card, etc). Once she realized that the package still hadn't left a USPS shipping center, she even encouraged us to file a complaint with the customer's affairs department. Thank goodness she was on duty!! I'm taking away a star because I wouldn't be writing this review if it wasn't for my misplaced package in the first place!

This has to be the absolute worst Post Office I've ever been to. The sign says they open at 8:00am…read moreMon-Fri. Got there at 8:02am on a Wednesday, doors weren't open. I waited a few minutes to see if any workers would open the store. At 8:08am, I saw a women opening the doors while holding a conversation on her phone. There was one man in front of me in line. The way she talk to him in such a condescending, rude manner. I was in disbelief. The level of customer service is set in hell. Not to mention that she was still talking on the phone throughout my entire transaction as well. Then I'm listening to her conversation as she's complaining about the previous customer in front of me to the person on the phone. I will never go back there again and I don't recommend anyone else do either. If I could give a 0 star rating I would but this platform won't let me.

This is an excellently staffed and run PO. Always friendly and courteous. Quick service even when…read moreit is busy. I actually enjoy going there over any other PO in the area.

The post office here is the best ever! I have been to many post offices where the employees look…read moreless than enthused to help anyone but at my local post office the employees are the complete opposite and are very courteous to everyone waiting in line and normally there is not a very long wait. Definitely recommend going here over any other post office in the area!