Absolutely terrible customer service. Refused to answer phones for 2 hours and when I got there, didn't want to help me at all.

This place does not deserve low ratings at all. I looked up Postal Services near me and they all have bad ratings but the employees are very kind and understanding. There is also self-service machines in here. read more

Worst experience at any post office I've had. From the moment I walked in with three small boxes to ship (keep in mind 3, not 30 or 300), the employees were already antagonizing me; talking to each other in Spanish about how they didn't want the hassle of taking my order and "look at this guy". After I took a call in Spanish in direct earshot of everyone, one employee literally went in the back to hide for 20 minutes from the embarrassment of knowing I understood everything they said. Besides being insulted by the entire work shift, my visit took five times longer than necessary (from a lack of help or direction when asking employees). To put the cherry on top of the whole ordeal, one of the packages I sent was returned to me a week later as seen in the picture. This is how they treat your valuables. read more

US Post Office - Package was beat up and returned. - Post Offices Near Me - Orlando, Florida

Betty is probably the rudest employee there. Very impatient and condescending with people looking for services and speaks over you when you explain what you're looking for. Hope to never interact with her again. read more

There's not much to say about a postal office... The place has nice hours and the staff is not super friendly but they are not rude either. I guess my biggest complaint is that they always seem to be low in staff... So even if you go during the summer (no Holidays nearby), this place is always packed. I have family in Germany, Puerto Rico, California and Baltimore. I come here often... many times during the year. I have always had to make a 45 minute line... to say the least. read more

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Lucie was the best ! Give her a raise, so helpful in helping me try to get this passport !

I have been here many times and never have had a bad experience. Thank God because apparently others have. They have always answere my questions nicely when I have questions. When I have needed help with packaging, I have received help, graciously. I love that I can ship and buy stamps and shipping labels from the machines, making standing on line, unnecessary. The hours of operation are convenient and when closed there is still access to the machines for diy shipping or buying stamps. read more

This post office location is great if you really need assistance. For instance, if you need to know how much postage to put on a package or if you need to buy a box, this Waterford Lakes USPS is helpful. However, I will say that you can't be in a rush. If you have to wait in line to do ANYTHING (and you will unless you can use an automated machine), expect to wait at least 15 minutes. It's kinda like Wal-Mart--even if there's 3 people in line, it will still take 20 minutes. And I know a fellow Yelper said that there's plenty of helpful staff here, but honestly I have had the opposite experience. Every time I have a question I look around and the only employees are working behind the counter. Oh and there's a passport services station here, but good luck--while I was in line I looked at their hours and it said they were open from like 10AM-2PM. Also, I was once almost charged for packing tape at this location. Essentially, if I had a quaint, little post office shop near me I would much rather go there instead. read more

I've been going to this location forever and it has been a neat post office with helpful staff. I'll admit this isn't always the case. But more often than not it is a pleasant experience. The lines can be really long. I'd suggest planning ahead. They have self service kiosks where you can purchase shipping labels and just drop off your items! That is really convenient! They have an assortment of things for you to purchase for all your shipping needs. Generally, their is an employee standing around answering questions and just helping out. The parking is right out front and is rarely overcrowded. They also offer various other services pertaining to passports and and shipping services. Overall, I would say that this is a great post office to take care of your shipping errands! read more

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This post office is ALWAYS a nightmare. They are disorganized and unhelpful. The gentleman running the passport desk was rude. I had an appointment and all of my documents. All I really needed was the photograph (which was on my appointment) he wouldn't even do that. I literally avoid this post office at all costs. read more

The Hispanic supervisor is SO RUDE! She just brushed me off while asking her questions and had the worst mannerism. These people don't care to help you, they just give a quick answer and expect you to research everything yourself. read more

The people here are so kind, it was my first time dropping off a package and I really didn't know what I was doing, thankfully they were able to help me out and explain how it all worked. I was hesitant going here at first when I looked at the reviews but I will for sure be using this location here on out. Thank you so much! Shout out to the guy that gave me a hand today. read more

This place is horrible. I am not even sure why they have a phone. I kept trying to call, and no one would answer. When someone finally did answer the phone, it was a woman who was talking to someone else. She just picked up the phone and hung up. The phone rang busy when I tried to call back. I decided I would ask the mailman who services my neighborhood the question I needed answered. He very rudely explained that wasn't his job and told me I needed to call the office. When I told him getting someone on the phone was impossible, he just laughed and pretended I was no longer there as he went about his business. I understand being busy. I do. If your locations cannot answer the phone, fine. Make sure the people at the 1-800 numbers or the postmen(women) themselves can. They both told me I needed to call the location that services my neighborhood. Try caring about your customers and the service you provide them. You wouldn't have a job without them. It's not like you don't know there's a problem with the location. All you have to do is read the reviews. read more

This location is always crowded, even weekday mid mornings. They really need to hire more staff and add a stamp vending machine. There needs to be a dedicated staff member for people picking up packages and they need a second person working the passports line. read more

US Post Office - Post Offices Near Me - Orlando, Florida

Avoid if possible! Like most USPS location, I dropped my package of with a preprinted label, and they lost it! No one was at the post office to help, I had to wait 1hour on hold to speak with someone. Waited two day, they called back from an "Unknown" number (so I couldn't call back), and left a message saying I had to contact the shipper to make sure they delivered it to the post office. That's me! I shipped it! Now it's lost and probably in someone's hands who took advantage of a free item. I don't even know how they're still able to function in the free market. STOP USING USPS! Let them fail so someone better can take their place. read more

Finding one of those little orange slips in your mailbox is akin to getting a court summons....or a colonoscopy appointment. It means but one thing.......you will be required to camp out in line at the post office "annex" (gulag seems like a more appropriate term) for an interminable wait while one postal employee heavily dosed on thorazine, takes that card from each person and wonders about in the back room like a Walking Dead zombie, looking for their parcel that has apparently been randomly tossed in a remote corner by a tornado. That's IF you are lucky. Invariably there are complications....because there are ALWAYS complications and while you are relieved it is not you crying and pleading at the counter to a stone faced zombie who will make no apology for yet another lay postal employee blunder, you curse that fool and wish the KGB would kidnap them and take them away forever because you just want to get YOUR parcel and get out of there before your family gives up and declares you dead. As the hours tick by you start to wonder why you just didn't drive to Butte, Montana and pick up the damn thingamajig since it would have saved you so much time. Nope, you had to be a smartarse and order something on Ebay. My advice: Bring a bag chair and seasons 1-6 of Downton Abbey and be sure to wear super absorbent Depends because it is going to be a while. Actually, it might be better to pack some freeze dried meals and skip the bag chair and Depends in favor of a portable commode (a comfy a chair AND a place to...well, you know what I mean). And don't bother complaining. No one at the postal service gives a palmetto bug's patootie. read more

The location was super crowded and appeared to be in disarray on the day that I visited. It felt like a zoo. I didn't stick around to complete my task due to the large crowd and the fact that I didn't see the mailing supplies -- unfortunately, my patience was absent. I am hoping that it will be better next time...or at least when I discern when the "best" time is to go in there. read more

This place definitely gets the work done and is extremely convenient, as it is located on Alafaya. The drop off box inside is so convenient so you do not have to wait in line. Take advantage of it. Trust me, you will not regret it. Buying stamps here is also not an issue, as it can be done right then and there. read more

This is one of the best post office locations in East Orlando. It used to be in a crappy, older building right at this same location; but once they opened the Waterford Towers shopping center they moved to a larger suite. The most convenient thing about this location is the three Automated Postal Centers that are inside the lobby here. You can go 24/7 to use one of these Automated Centers and do anything from purchase stamps to send out a package. I know sometimes it's hard for me to get to the post office during business hours, and this is a godsend! This location gets pretty busy. Actually, I've never been when there wasn't a line at least a few people deep. That's where the automated services really come in handy! I'm usually in and out in 5 minutes flat. The location itself is in a great area and the building is nice and new. The staff seems really helpful also, don't hesitate to ask questions if you are unsure about anything! read more

TAX TIME SUCKS I walked in and saw a very long line but all I needed to do was buy a stamps, put my return address on the envelope, put a stamp on the envelope and mail cry as I mail a check to the IRS. So much for using one of THEIR pens because ALL of the pens on the chain were stolen. the pens being stolen was not unexpected so I just walked out to my car and got a pen from the center console and went back inside.I put my return address on the envelope and sealed it. Rather than standing in line I chose the self service machine and in about 1 minute I had my book of stamps. I placed a stamp on the envelope and dropped it in the mail slot with one final tear on the envelope. lol Had I brought a pen with me I would have been in and out in 2 minutes. I have read a lot of people complaining about this location being slow, bad service and such but I can't say anything bad about this location. I have always been in and out but then again, I use Fed EX or UPS for shipping bulk items and not the USPS. read more

US Post Office - Stopped by to drop off a check for the IRS. the tax man is unforgiving. - Post Offices Near Me - Orlando, Florida

Bad customer service. I had a package arrive in Orlando and it was delayed at this hub for 3 days. I called the Post Office on the 3rd day and the lady I spoke with was very rude when I asked her about the "package delayed" message I got when I looked up the tracking number. She responded by saying that wasn't a message that it gives and then she said that it wasn't a rush delivery so it will "get there when it gets there". She then hung up on me. For reference and context, I wasn't being rude, pushy or complaining when I called. Of course, I have a right to when USPS ships a package in 11 days when it projects it would take 4-6.. I'm just making the point that this lady was unprovoked and naturally rude. They need to hire people that have basic customer service skills and then promote that culture within the Post Office. It's no wonder that the USPS is having financial trouble and I don't feel good about using my tax dollars to support an unaccountable subpar service that is rude to the very people that support them. Another example of how government stacks up against the competition - very poorly. But I guess that's what happens when you spend other people's money - you end up worse than the Burger King of post offices. read more

They open at 8:30am on Thursdays, so I packed my boxes while I waited. I was very pleased with their service, as my shipping label was made with a lower weight. The lady was very helpful in accommodating for shipping my packages. read more

Like other reviewers have said, this location is very popular and can get quite busy depending on the time of day. I was in and out in 10 minutes the other day around 3:30pm, but I only needed a change of address form. It was very crowded still, and there were three people working behind the counters and one in the line helping people purchase what they needed. The interior is pretty large, but the layout can be a little confusing. The line begins behind the two large weigh stations, further back is the little "store" with fancy letter/box items, and toward the front you have lots of empty space. The employees were all moving quickly this day, what was slowing down the line were the other patrons arguing about what kind of stamps they could buy and how they could buy them. The postal woman (employee, not attitude) handled the situation well, but seriously. Stop. Harassing. Them. I doubt they look at a line of ten people and think, Shoot dang, let me single this one woman out. Beyond that, it was a standard, slow, confusing post office with good employees on the day I visited. read more

Definitely one of the nicer post offices I've been to. Pretty friendly staff. I do like the fact they close at 7pm. That's a big help not sure why other locations do the same. If Post Offices were graded on a scale this would be up there on the A end Update: I'm editing now. I just waited in line and made trip out here for nothing. apparently there's another office building now I have to go to but it's closed. They changed policy in May. Grrrrrr read more

Overall: Expect to wait. OK, I realize a Post Office and waiting go hand in hand, but this PO ridiculous. Sometimes they decide to bring another employee out to the waiting area when the line gets super long to ask what we need. Clearly we need more people behind the counter! One day I received a slip to pick up a package at the PO. Once I finally got to the counter, the employee takes about 10 minutes to try and find the package then comes back to tell me, "We don't have the package. Perhaps the mailman hasn't returned from his daily deliveries yet, try tomorrow." It was 6:30PM at that point and I was not happy because it was an urgent package and I had just wasted 30 minutes. Fortunately, the next morning the PO did have my package. The only saving grace of this PO are the automated postage machines. read more

It is sort of Tucktaway in the back of a shopping center. But once you find it it's everything you dreamed a post office could be. The service is extremely fast in the movie through the line as quickly as possible. This is quite possibly the best post office I have ever visited. read more

I personally like this post office. It's crowded, but they have a lot of automated stations where you can help yourself out instead of waiting in line. It's very organized, and there is a really tall dude there has a deep voice like dude on "Everybody loves Raymond." It is well staffed and I have received so much help even at the machines. Seriously, check it out! read more

I like this USPS branch because it's roomy, there's counter help, and they have 4 of the self serve machines. The line for the counter usually moves quickly. This location also serves as a passport application center, including the photo portion. They do take appointments, but they are few and far between, so the best bet is to show up early and wait in line. It took about an hour and a half, but better than waiting the 3 weeks for the appointment I was able to make! Usually the supply section is pretty messy, but I've always managed to scrounge whatever box I need at the moment. read more

Awful no one picks up the phone they left vacant slips at my house I've lived at for over a year they have kept three of my packages at that shithole for three or more days things I spent extra money on to have shipped quicker I've lost hundreds of dollars to this establishment and wish I had an opportunity to chose someone else over them read more

Literally called over a dozen times in the past several days about information on one of my packages just to be either hung up on or no one to pick up the line I called other Usps in the area but unlike this one they actually picked up and help me locate my package but for them to do anything that I was trying to do they couldn't because my package was not at their location and was told to contact this one because my package is in their facility with me being unable to come in person iam getting basically no help from them and reading the reviews I understand they need to re-hire a whole new staff. read more

Over the course of the year I have lost over $500 worth of mail through this carrier. 6 times I've received vacancy slips, even after contacting management and filling several complaints. They tell me to check my mail more frequently, so I have. Three days ago I cleared the mailbox. Today, I go to look for the deer antlers I ordered for my dog. It said it had been delivered, but when I went down I found an empty mailbox. It's just mind blowing how incompetent someone has to be, to return all of someone's mail days before Christmas (instead of using a larger lock box). They've lost my mail, made me drive to their office 10 times to try to find things that shouldn't be lost. I've never in my life had issues with mail until I started dealing with these clowns. read more

Brought a package today that was a return and needed some help figuring out where to put the return label. The box was open because the label was on the return form which goes in the box. I just wanted to make sure I got the label in the right place beforehand. The guy was so rude and really disrespectful. There was no one in line waiting...he barked at me to go buy a roll of tape. Really? For one piece of tape I am going to spend $3! If you have the choice go to UPS...they have great customer service. read more

the worst post office ever! Not only are they slow, they do not help very easily. You need to ask 100 questions to get an answer. I printed a mail label and the zip code was off by one number and they were unhelpful. they said the package would get there. But it never did. I am frustrated read more

I have never had any difficult time in a post office except for this one. I already purchased the shipping, boxes for the delivery for Ebay. This stupid clerk , all she had to do was take my boxes and put them to the side to ship them, but no, SE had to check if my items for real, she wanted to open one of my boxes to see if I was lying about sending it to media email, and she told me that this certain tape was not acceptable.... I HAVE ALWAYS USED DUCK TAPE TO PUT AROUND THE BOXES FOR YEARS!!!!!!! And this one stupid time she tries to correct me the moment I walk up to her. Soon after, she wanted me to pay more money for the weight being only a pound more (understandable) but she now is accusing that I only spent a certain amount on the shipping , when I showed her PROOF that I spent more then what she was trying say I paid for. She wanted me to pay the difference with more money which I already spent and I'm like NO FRICKEN WAY! Maybe the place is better, but this idiot with no emotion doesn't know any good customer service. Iv been to so many other post office cause I send stuff all the time from eBay, and I have never met a problem till I came to this location...... Never fricken again! read more

Mail woman sends my property return to sender without leaving documentation in the box. Feel free to message me if this has been happening to you, also. read more

Tried to mail a package after hours from here but all 3 bins were too full to fit our package=( Sweet wasted trip!

I have been here 3 times and each time they were quick, efficient and friendly. I had the best passport photo I ever got in my life taken here. Never spent more than 10 minutes in this place. I really don't understand all the negative reviews. read more

The worst possible service with any agency to date! Dropped of my package personally which was an 800 phone- got a receipt after waiting in line for 30 mins. This was dropped off on 11-24-20 and as of today 12-9-20 the package has not been scanned, updated nothing! I have called with hold times of more than 77 mins- no one picks up at the local store. I finally get a hold of an agent and the line goes dead within 4 mins of researching the call. I will never ship USPS again no matter if the merchant provides me a label! I will pay UPS or FEDEX going forward. No wonder why the USPS services are dying off...this is a prime example! read more

I just recently found out that this location is open until 7 p.m. Monday through Friday and Saturdays until 4 p.m. What an answer to prayer! The location is very spacious, offering plenty of room to finish wrapping those last minute packages. They offer several self service stations as well for the seasoned shipper. They usually have a good number of people working so the long line moves fairly quickly. There are a few grumpy Gretas, but more importantly there are some super nice gentleman that work there. Thanks for friendly service guys! We appreciate you! read more

Never answers their phone, if you are going to be open and not answer a phone that is just rude