Third time I have been here and they haven't helped all three times! Raj is completely incompetent, if you're assigned to her line good luck because you probably won't be helped. read more

I just went there to ask a question about a passport. The lady at the front for my passport (I don't know her name, but she is an old Asian lady) was rude, she kept interrupting and correcting my words acting like I knew nothing. I have never seen such a rude person. She said her job was done after the customer applied. Wow! Hopefully, USPS Oakton consider hiring people who are more polite and professional. read more

They are extremely slow. One person working. There isn't a pen to be found and certainly no help.

It's close to 123/66 so it works for me. Usually it's the holidays, but occasionally sell something on eBay. This is a pretty orderly one, while some others are Springer like. I think a lot of that's decreased here, because there are enough employees, and they work hard to keep lines at bay. Certainly can't say that for all USPS. Plus there's actual parking spots here, which most would consider helpful. The building they use is relatively clean. It's definitely not modern, but the USPS isn't known for this attribute. Hours are pretty good, and for those of you whom forget, stamps are for sale here. Also they have lots of envelopes and shipping containers to buy. I don't mind going to this one. That's an endorsement. read more

Went to the counter to mail out 2 small packages and the Indian female clerk did not wait 2 minutes for me to write down my friend's addresses on the materials. She wanted me to go back in line. Bad customer service. read more

I work in a dental office where my patients are scheduled months in advance. I cannot simply take time off so I scheduled an appointment for my kids and I's passports. I had all the paperwork and supporting documents. My kids were taken out of school due to no late appointments. I have sole physical custody with the correct paperwork from FFX county courts. I come with everything and Mai the only lady handling passports starts off with an attitude after yelling at a middle eastern father and son, then being nice to the next guys and his girlfriend who cut in front of my kids and I, while we had an appointment and they didn't. Then when it's our turn she said she doesn't want to read the court documents and to point on the paperwork where I have custody, so I do. Then she said she doesn't want to do my youngest paperwork yet so she goes to my oldest and says we didn't fill out her fathers info, and then she gets frustrated and says we need the fathers ID and to come back another day. That's incorrect as I have sole custody and it says so on the application. Now I can't get off of work to go through all of this again for two weeks due to no weekend appointments. I don't know if we will get our passports on time and she could care less, interrupting me the entire time and then finishing off the verbal assault with "you and your kids have problems with not having fathers"! Wow, wow wow!! read more

First, the paths and parking spaces were snow covered. Someone will fall (it was almost me) and sue. As a matter of fact, a car was hit in a parking space while I was waiting in line (1/5 at about 12:15). I parked across the lot at the cleared restaurant parking. I was mailing masks to some relatives. They were in Manila envelopes, sealed and labeled. The clerk tried to explain why it cost over $4.00 each to mail them and when I balked she said I should ask any other clerk. I was just mailing first class an envelope weighing little more than a letter. in short, I was very disappointed by the lack of clearing of the lot, the price and the defensive attitude of the clerk. read more

This location is absolute shit. I went to get a passport renewal form for myself and the lady there was giving me an attitude saying that I was a minor and that I needed a parent with me. Mind you, I'm a fucking adult. I had to tell her I wasn't a minor and to just give me the damn papers. She then proceeded to start to talk to me like I was stupid and needed an explanation on how to fill out the forms. Like bro, I can read and I've done this before. Fuck it was the worst service ever. I don't know about the other locations but this one was shit. read more

Worst service ever, the lady name Maile and Vibha need to be better trained, my first package was original bag that from the sender I'm just trying returning it, she says they don't ship it like that, wanted me to buy a box or bag and I said no. My second package was a brown box, I only needed a little tape to seal it, she says because my label is not priority I can't use their tape, she wanted to to buy a roll of tape, I told her Im not going to spend $4 on a tape and only needed 2 ft of it, and she was like" ok you just go". That's really got me upset. read more

The worker doing the routes in Oakton around Santini's is lazy. Multiple times instead of delivering a package for signature to the door he just drops a "sorry we missed you" slip in the mailbox even though we are at home. So we have to drive and get it ourselves. Feel free to contact me for details. read more

Rose is amazing. Staff is well knowledge and friendly service. Endless supply of those stamps that are hard to locate.

Pulled into the parking lot at about 9:39am and it was pretty busy already. Was here at this location at about 9:40am and out by 9:50am on a Monday morning. This is pretty good. They had all three windows opened and all clerks were busy. When I went in, there was two people ahead of me and every were respectful of social distancing. Everyone wore masks indoors as required and the line moved pretty quick. The clerk I had was very nice and respectful and helped me out quickly and I was out of their within 10 minutes. When I left, there wasn't a line any longer. Small post office but it served my needs. The parking could be a challenge if you arrive at 9 am, when everyone wants to be the first in line. Overall, no issues at this post office. read more

I am constantly getting other peoples' mail and quite often I don't receive mail that I am informed that I am getting. I cannot count the number of bank statements, tax forms, etc., that I was scheduled to get. but never did. I believe that the mail carrier is misdelivering my mail and it is being destroyed by those receiving it. It looks as if the carrier is either careless or has a problem reading addresses. read more

Let's be real, this is a Post Office, not a Bar, SPA, or other retail services outlet! As such they provide an official service, much like Social Security Services, or the DMV. The goal is to be efficient and effective! Having been to this post office location several times, I have no complaints; each time they delivered within expectations, and more often than not, they have exceeded my expectations! read more

This post office appears to have very poor management. Several times I have not received packages even when purportedly on a truck out for delivery. I have gotten messages such as damaged package, or could not deliver only to get the packages the next day. Anyone's guess is as good as mine as to why these bogus statements were made and delivery postponed. read more

If I could give this zero stars I would--I've sent a priority mail package (two day delivery) Three days later, they can't find it and somehow don't have any other numbers or people they can refer me to. Their answer is just wait and see if it gets there!!! Never again for important items! I'll use FED Ex or UPS read more

Horrible customer service. They refused to listen to me about my lost package - the woman literally talked over me so that she would not have to listen to my concerns. She made it clear that she did not care and would not even try to help me. read more

HORRIBLE! The Bitchy black lady at the front desk said that my items were too heavy even though they were clothes just packaged in big boxes and she was going to charge me extra! It's not the clothes that weighed a lot because they're light! It was just the boxes! She is such a liar! What a waste of a trip to ship out my items! She should have told me before without being a stupid know it all! I DO NOT RECOMMEND!!!!!!!!! read more

Worst post office staff ever. Outright negative and dumb. Everything takes soooooo long. Better take your business elsewhere.

Excellent customer service. I had a problem with a very important mail for 2 months now. I called USPS and went to several USPS locations for help, but the issue was only solved by the Customer Service Manager at the Oakton office. He put the effort into the investigation, and went beyond expectations to insure customer satisfaction. read more

This place is a hit or miss. Its always one person working around the lunch hour period which is unproductive. So depending on the customer ahead of you and how fast the workers want to move its a gamble. I went in today and was out in 4 minutes tops. read more

There was one lady named Vibha if I remember correctly. Do not go to her desk unless if you want to get poor service. She is very disrespectful and inefficient. I came there to mail just two piece of papers to my office with the overnight service. She didn't even try to listen to me when I got in her desk. She just told me to bring an envelope from the draw located in the back side and fill out the address. After I did, I told her I really need to mail by tomorrow. She brought another envelop from her desk and asked me to fill out the address again. I asked why I need two envelopes. She said I need them because it's overnight mailing. I didn't really get it why the overnight mailing service needs two envelopes just for the two piece of papers. I was running out of time so I was like whatever so I just put my credit card in. Then, I asked again because I felt she lied to me. She admitted I don't need two envelops. So, I asked why you said I need two, and she replied because I was not clear. I was very embarrassing when I heard that, because she didn't even try to listen to me when I asked. And now, she just turned it to me that it's my fault? I can't believe her disrespectful attitude and horrible customer service. USPS needs to hire right people or evaluate employees with the proper guideline. read more

The worst attitudes I've ever encountered. They go out of their way to be rude and condescending. I watched as in line as everyone greeted at the counter was met with distain. This is my review after going there 3 times in the last few months. If you like when people in customer service roles are immediately argumentative this is the spot. I won't return. read more

Wasn't the fastest post office I've been to. But it did it's job. I got my package just fine. ................................,............................... read more

I am amazed at the level of professionalism I witnessed as the customer in front of me verbally abused the woman behind the counter, blaming her personally for the Post Office's policy regarding forwarding of mail that met his disatisfaction. The customer, a white male in his 60s or 70s, became irate and offensive despite the woman's attempt to suggest work-arounds to meet the man's needs. The postal employee, unable to compromise the policy, apologized and suggested alternative solutions to which the irate customer responded with further abuse. How this woman could look up at me and smile, calmly ask me whether my package contained liquids, perishables etc. is beyond me. read more

Sent a few packages today. Place is clean for a government facility. Staff was pleasent and helpful.

The Oakton USPS is the absolute worst post office I have ever seen. Packages are delivered to the wrong address, never delivered, and when reported the problem nothing is done. Worst yet, the clumsy mailman expects Christmas gift of money every year read more

I really enjoy, and prefer this Post Office. They never run out of priority mail envelopes unlike the Fairfax Post Office. And there is never a long line. read more

My experience today was the worst because of that rude lady, her name is lee. li. or ly. not sure exactly but good thing i asked. I came in just to ask a form to send an international package and i specified the "blue" international form. thats the cue. its blue. i was holding a different international form but i know it was not the right form i was looking for because i have been sending this package, not once not twice but many times using the blue form, which is the "express" form. i did not say express because i forgot it was express but i know it was blue so i said its blue and that lady kept on nagging me that i got the correct form which is not true. she was saying i got the correct form but it was not blue. so she ended up figuring it out herself that it was the express. i m just saying that i do not work there so i wont know the exact technical name that i was asking but she should know what form i was looking for. she was very rude that she made me look im stupid and mentioning that she worked there for a very long time. very rude! she does not deserve to work in a "customer service" environment with that kind of attitude read more

They provide international shipping but the representative is unable to provide an explanation of the services I get for large variances in costs. She is unable to provide an approximate delivery date or if I will get a tracking number and if the package will pass through multiple delivery organizations for it to be delivered. Absolutely uninformed and made no efforts to explain the options/services clearly. Why have low energy uninformed people doing disservice to your customers? read more

Had the best experience here. Theresa was extremely helpful and curteous. Kudos to this post office for having her there

This post office sucks! From their employees, to their delivery ... No customer service, staff doesn't understand what you are saying, put on hold over 15 minutes trying to find out where they delivered my package, not to mention this is the 4th time they have lost a package that belongs in MY address. read more

This is one of the best post offices I've ever been to - besides mailing letters & packages, they also have passport services. Quick service & friendly staff! read more

This post office is horrible! My 80 yr old mother in law has been complaining about them for a while and I never took much notice until today. We had a 1:45 passport appointment. The USPS employee finished her 1:30 meeting 5 minutes early. Both me and my wife took the day off for a new passport for my minor son. At 1:40, she closed the door and left. My wife had been there since 1:30. We thought the employee took a 5 minute break. Instead, she never came back. We were told she was at lunch, then she was with another customer, and would be back in 5 minutes. After 25 minutes we asked again and then I was given real back talk from another postal worker at the desk that they are short handed and doing their best. I reminded her we did have an appointment 45 minutes earlier and no one had explained otherwise. I received more back talk (an actionable offence in the private sector or military). We waited a little longer, then the passport person came by, said she was finishing up in 5 minutes, then instead, slammed the door in my wife's face that she was too busy to help. The manager finally came out and directed the other rude employee to assist. Of course when we got to the desk she was still full of attitude and had to remind me how busy they were yada yada. She then told us she could not help because their camera was "broke". At that point, my six year old and me were at a total loss. The manager said it was no big deal to wait. We waited for 10 minutes, and nothing. We just left. It is no wonder the USPS is losing money! read more