Walked in at 8am which is when they open. There was a line of customers. No sign of any employees til 8:07am!! Not good at all!!

The post office itself is a decent size and is always clean. There's plenty of parking every time I've gone, even during the busy hours. The staff is pretty friendly; I have never seen any madness or anger occurring haha. The older man, David, is awesome. He makes the extra effort to be personable. He knows who I am when I come in and puts forth an actual interest in what I'm doing. It's nice to get good customer-employee relationships at a place of government work. read more

If I could get a zero star I would. You need to retrain your employees for customer service. Some people may not care about their jobs anymore and just work like robots but please, train your people to have people skills. The reason why I came here in this post office is I thought in the beginning they treat people like humans but apparently not. People that works here are rude and so obvious they don't like what they're doing anymore. Work at the back office or something where people don't bother you... read more

Love the dual drop off boxes for both the passenger and driver at this post office. Plenty of parking and right next to the Norco DMV. Pretty cool place to visit for a quick drive by ;o) read more

US Post Office - Post Offices Near Me - Norco, California

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Worst post office I've ever been to!! I walked in at 12:57 on Saturday they close at 1pm. I had a prepaid label all I needed was a box. The manager was at the door directing me to buy an 18$ box arguing with me... by the time she told me where the boxes were without including shipping she said "but we're closed" I close at 12:55.... online and the door says 1pm. What a lazy person.. just because you want to go home early doesn't mean you can close the USPS early. Will never be back read more

It is a large post office, however I never feel as if it is staffed enough. If i can I try and use the self service mailing station for everything. The very last time I went, it was packed to the door, I was next in line, lets say 12-15 people deep I see one employee just moving a few boxes around with no speed, I get the to the front of the line. Then the lady closes her second line in the middle of the rush and wham, down to a single lane. The parking is fine and ample. If you need to swing by they have two boxes set up for drop off, so that goes rather quick. read more

Have not been to the post office in years but the lady at the register was so friendly. She gave me cheaper options on shipping. I had to fill out a label and she did not send me to the back of the long line! very great customer service! read more

This is my most convenient post office near me. It isn't all that bad but the employees could be a tad bit nicer. They always seem to have an attitude when helping customers. But other than that I would recommend this post office. read more

Come early! It gets really busy before closing. Friendly staff, clean facility, lots of parking. read more

Incompetent workers. I have been mailing 5-6 packages every year to my niece in London for 6 years. I have never had a problem until I started using this Norco Branch. I always wrap the packages and decorate them with stickers, drawings, etc. for every holiday (they are taped up tight). It has never been an issue and all packages have arrived beautifully. One woman here, who needed to appear as having authority, made me remove all the wrapping at Christmas and write the mailing information directly on the box insisting it could not be mailed if wrapped. A few months later, I sent an Easter package and a different female told me it needed to be addressed to the United Kingdom and not England. That is false! I have sent at least 36 packages in the last 6 years and have always addressed it to England per England's labeling requirements. She changed the printed label to say United Kingdom. She also told me I would not be able to track the package once it left the US. Wrong again. I have always been able to track the packages all the way until delivery. For this same package, I paid the additional fee for the 3-5-day shipping and 3 weeks later the package is still in LA. I don't know what the problem is with these two employees, but they do not seem to know how their own business works, yet they sure do like to act like they do. I now have a lost package and will have to fight for my $88 refund. Never going back to Norco. read more

I visited this location for a passport application and the service was great. I had 4 applications to submit along with passport photos and i was done within 30 minutes. All of my documents were in order before arriving so that probably made my process a very smooth one. The employees were very friendly and attentive. They answered all my questions and explained everything thoroughly. I have recommended this office to my friends and family. read more

its like the workers here are completely retarded... how do you put a box in a po box that barely fits and wont come out????????

Thus post office is awesome. The doors open up for you automatically entrance and exit and it's very clean inside

a few weeks ago had a notice regarding packag, gave signed slip to carrier to redeliver, that was 2 weeks ago. spoke with different carrier was told package probably sit on shelf. mentioned I called numerous time, carrier said they won't answer phone at post office. read more

i always send my packages here and to my delight they always arrive in time and the shipping fee is cheap and the stamps the employees are super nice and very helpful i will forever be grateful thanks for being there. read more

Take the extra time to go to corona post office! Melody is an employee at this location who hovered over my shoulder while I was using the self service extremely impatient to help another person behind me cut me off while buying postage then preceded to tell me "do you want help now so you can finish?!" Extremely rude and pushy. read more

I truly believe this place should not be in service. First of all it is government paid office and they are just wasting our tax money. We most likely get a better service at ups or fedex offices. read more

RUDE. The man that answered the phone had SUCH an attitude. I was like woahhh. I asked ONE question about passport closing time, and he felt the need to charge at me over the phone about 4 different things? Ummm, Did I miss something..? Idk what that was about. But god bless his spirit cause he's going to need it if the phone rings again. read more

After staying away for a few years, I came back to buy some stamps last week, and there were only two people at the counter slow as snails. Line backed up. No sense of urgency. No expediting. How can this performance be tolerated. Does anyone hold these people accountable? Absolutely no improvements whatsoever. Went to the Corona brand on Grand. They had 5 employees behind the counter and a person expediting. Also, the Norco branch closes at 4.30 pm. Other nearby post offices close later. read more

Best service you can get at a post office in the inland empire. Staff is friendly and straight forward. I've never had to wait longer than 10 minutes. Compared to the post office off grand in corona it's heaven. read more

I just had the best experience with my passport application. Melody was the nicest person and helped me through out the process. I seriously could go on about how much kindness Melody had, she's so amazing!! read more

MUST READ DO NOT ORDWR EXPENSIVE STUFF THRU REGULAR MAIL THEY ARE NOT TRUSTABLE MY SUSPICION IS THEY STOLE MY STUFF This place is the worst must unprofessional place they lost my packaged witch they claim was delivered may 2 and it's now may 11 and I never received my package I ordered very expensive stuff and I contacted them several times to see what's going on with my lost package and they argue with me like I'm the wrong one the guy said and I quote you shoulda gave the extra money and have UPS deliver it and hung up on my face I called back and then he said too bad we lost your package and we ain't gonna go thru the trouble of finding it so when I asked to speak to a supervisor or manager he transferred me to the manager and she said and I quote if we can't find it your shit out of luck read more

This place is horrible. Took of work early so I could get my package they did not deliver yesterday. Was there for 45 minutes and they never located it. The Carrier scribbled a number on the " Sorry we missed you" slip that nobody can decipher now. He also got my address wrong even though he copied it of of my Package . Oh yeah and the Supervisor that finally came out to talk to me made it look like it's all my fault. There have to be more competent people out there looking for a job. There is a reason everybody gives that place a 1 Star Review. Unbelievable read more

This post office is terrible! STAY AWAY! i get that govt agencys have a bad rap but this one is exceptionally terrible. Its shameful they represent the USA. Customer service skills are nonexistent here. The employees are slow workers and the postmaster Gayden is the worst of them all. If anyone of importance is reading this review you need to go in there get rid of Gayden first, then shape up those govt employees. I hate to say this but based on this sole experience I would be all for privatizing the USPS! If at all possible, don't come here. read more

Went to visit the Norco post office which closes at 4:30 p.m. Monday through Friday.i arrived at 4:29 and the barriers for using the post office services were already up blocking anyone from entering and getting service. The postal clerk was talking to a customer standing on the opposite side of the barriors. When my turn came I showed the clerk that the time was 4:30 p.m. and could he help me. He refused to help me stating " I'm sorry." He was sorry alright. He needed a lesson on the letter of the law, and the spirit of the law. It's no wonder that the UPS and FedEx is taking so much business from the US Post Office. Have you seen how professional the UPS and FedEx workers look in their uniforms, their clean trucks, and their professional demeanor? This clerk was out of uniform, as most of them are, and looked sloppy and unprofessional. He looked as though he walked off the street and started working. Shame on the US Post Office. They raise their prices on stamps on a regular basis, but their professional standards increasing get lower. Being kind goes a long way read more

Well I would say don't come to this location but we don't have a choice. Absolutely no people skills and customer service. One lady doesn't even speak English and its really hard to communicate what you're there for. I have never had a good experience. The manager has a serious attitude and insanely rude. This is by far the worst post office I've ever been to. Mismanaged, terrible employees and a nightmare to deal with for anything. read more

I wish I could give this post office zero stars. I had a package that was never delivered because of issues all caused by the USPS. I scheduled to pick up my package so that there wouldn't be any further delay and it wasn't at the post office when I went to pick up the package days later. Customer service is horrible and the workers get so angry at you if you have a question. I equate an experience at this post office like a visit to the Soup Nazi. read more

This is my favorite post office. The employees here are really friendly and have an unparalleled amount of patience

15 years trying to avoid this, always a massive line, never enough people at count, most times only one., they work like they can barely move, rude, disrespectful, and don't care about helping the customer at all. read more

Wish i could give zero stars. This place is terrible. First off they cant seem to manage putting mail in the right po box, talked to them 5 times about this and it was never fixed. Second, i did a change of address over a month ago and they refuse to send my mail to me. They also wont pick up the phone. read more

Postmaster Gayland Jackson just provided me the most pathetic "attempt" at customer service! I have been having my mother's mail forwarded to me in San Marcos as she had major deteriorating dementia and I needed to pay her bills and handle her affairs for her. I called the Post Office and they set up and it was working smoothly. I physically went in to have it extend/be permanent as my mother was dying and I am her daughter and Trustee. Everything was fine and working smoothly. For some reason, mail has been stuffed into the mailbox so I called the Post Office today and lovely Mr. Gayland Jackson helped NOT ONE BIT, other to get me more and more frustrated and angry. He told me they don't extend forwardings - it's always 1 year only. SO WHY HAS MY MOTHER'S MAIL BEEN FORWARDED FOR THE LAST YEAR AND 3 MONTHS???? He had nothing that made sense to explain his "rules" vs. what is actually happening. Guess What? They don't keep any records of visits/phone calls! He basically said, without use THE word, that I was lying about coming in and getting the extension extended further. I finally got to the point of hanging up on him when he said " I won't talk to you anymore until you calm down or maybe you would like to call back". Thanks US Government for hiring someone who doesn't give a hoot about the customer (even though the customer is always right) and sits there at the Norco Post Office taking calls and helping not ONE BIT!!! I'll be going to Corona and getting a P.O. Box there before I will ever set foot into the Norco Post Office and run into Mr. Gayland Jackson - The Best Post Master in the World! - NOT. read more

I really liked this post office. David (at front of desk) was very courteous, and the place just seems so clean!

The postmaster is very helpful where he can be HOWEVER DO NOT TRY AND CALL THIS OFFICE and speak to anyone other than him.They do not pick up during business hours and if they do, most employees are short rude and less than helpful.One employee (refused her name) hung up on me when she couldn't answer my questions.I immediately called back and the person picked up and then slammed the phone down in my face.I actually drove down to complain to the postmaster as I cannot believe someone is being PAID to do this! Like I said, the postmaster was helpful and although he couldnt rectify the postal offices mistake, he was kind and courteous. read more

This post office always has a line and is always out of supplies. Right now there is to the metal detectors and supervisor is just standing around instead of grabbing a workstation and helping the with long line. Ugh I hate going to the post office. read more

I came to renew my passport and the lady working is EXTREMELY rude , the people in front of me in the line agreed with me . She had NO MANNERS or sense of what good customer service is. I'll drive extra just so I never have to come back here and deal with her . She needs to be working in the back in a black room where no one has to put up with her shitty ass attitude . An older gentlemen came in needing a copy of ID and rather than being informative she just dismisses him and tells him they don't do it there and to go to the library. So I told the older man it was right around the corner only 15¢ too. No fucking respect she needs to be fired . On top of that I was the only one waiting and she took people from a different line to charge them out when they hadn't even been there long. And then after 3 people she finally finished my process, She needs to be FIRED. Her name is MELODY , Hispanic black hair . Literally worselt experience I've ever had she's lucky I kept my composure instead of dragging her out of the damn post office read more

New to area and called regarding not getting our mail and the guy that answered was super rude! I was trying to ask a question and he cut me off and hung up. Can't wait for Eastvale to have its own post office so I don't have to deal with this rudeness. read more

Rude customer service. Don't want to do their jobs so they give you false information so you leave. I'd give 0stars if I was able to. Better off going to corona wouldn't trust this post office with anything important. Waste time of people and aren't even somewhat pleasant. read more

If I can give 0 I would but that's not an option on Yelp. First, there is no pleasant employee in the building they all nasty when they talk with customers. Second, you are not welcome in post office. Seriously please close this office. They better stay at home not working. read more

I came with my two boys (who are both under the age of 5 )to get a passport and the person who does them I guess was sick. Which I understand can happen. However, they would not help me and my two small boys until they had an additional clerk at the front window bc they said it was busy. However there were two people working the window and another person on the side collecting packages when people came and giving them receipts for it. Also two other employees working the back and front. There were multiple times where there wasn't anyone in line but they would not help us. Finally after waiting in an empty post office for 30 min. waiting for the busy to calm down someone came and helped us. A family of three arrived after and it was 45 min before they said they closed passport processing, the postal employee, Melody, told them that she would not be able to help them bc she closes at three and she would not be done by three so it would be too late. The women even said she had to pull her child out of school early to get him there. Melody responded and said that they were short people and could not help her. The ironic thing is as she was saying that there was only one person in line and another employee asking the "busy " post office lobby if anyone (one person) had any pick up or drop off only. Only one person wore a smile. Everyone else wore a sour unhappy face. If people realize that the energy and way your treat people is most likely the way you will be treated back. Only reason I have two stars and not three is bc Melody decided to help the family when the mom explained the situation again. read more

Went with my boyfriend to apply for a passport and the service was absolutely horrendous. We work full-time so it's hard for us to find time to visit within business hours. And yet even then, we wait for over an hour and a half to the last possible minute before we risk being late for work and yet have to leave with nothing to show for it because although we signed in when we got there and were all ready, within 5 minutes of getting there, we kept getting pushed to the side. The elder plump Asian lady was a bitter, impatient woman who never looked you in the eye, smiled, or welcomed your questions. It was a first-time application and so we had some basic questions about the fees and which one goes into the money order but she didn't even glance at me and answered me in a tone that said 'stop bothering me'. I witnessed how she treated other first-time applicants as well, some of them being people whose first language is not English and she was very impatient and almost rude to them, pressuring them because they weren't answering as fast as she wanted them to. I work in customer service and this was unacceptable even for those who despise their jobs. Overall, a very unwelcoming person who needs a course in customer service or at least basic common courtesy and human respect. read more