Carlos at the Norco Post Office was so helpful! The first person I spoke with put me on hold and never returned, but Carlos walked in, saw me waiting, and picked up the phone. I'm so glad I waited those 14 minutes. He found that my package had been delivered to the wrong address and was going to have the mail carrier fix the problem. I'm very thankful there are still good people working for the Post Office who take the time to help others. Thank you, Carlos, for your kindness and excellent customer service! read more

I would give them zero stars if I could. No sense of urgency. 1 person helping a line of literally 20 going out the door. Mail pick up is closed. Ridiculous. The post master oft needs to relook at how they are providing this service because it's BAD. update thirty minutes have gone by and they. ave helped 2 people. seriously 2. WTH. they need to get it together. read more

I left my package overnight with a note in hopes they can fix my problem without me being there (big risk on my end). Next morning, I checked the barcode status online and they fixed my problem! It has moved onto the next site. They've gained my trust with this challenge I had to face. read more

Very long lines , 1 employee working the counter only. Slow moving service. The pick up package door once in a long long while will have someone answering that door. Other wise you will need to stand in that long long service line. I rather go to the corona post office less people. read more

After you are served, they make you rate them - good, bad or ugly. They put you on the spot because you have no choice but to mark good. But there is always Yelp. All I can say is that no one at this location cares about anybody in the line. It is even worse when you ask for a supervisor because you wait there behind that closed blue window and ring and ring and ring and no one comes to you. You all know what I'm talking about - And when they finally do and take your concern and tell you they'll work on it, you never hear back from them. Do I want to go back there to the blue window and ring and ring and ring and stand there for another 20 minutes just for someone to take down my concern once again and tell me they'll call me back - again!!!???!! The post office in Corona on W. Grand is the best post office I've ever been to. read more

I've been going to this post office for about a month now but as of today I don't think I'll be going back to this one. The lady with the bangs and short hair told me I can't leave my packages on the counter because they're small yet all I see on the counter is small packages and some even smaller than mine. I've never had an issue at any post office with leaving my prepaid and labeled packages on the counter till today. This makes me feel as she just doesn't want to help me and take my packages. I even googled to triple check that I can leave my packages on that counter as I've never had an issue at any location including this one until today - sure enough it was just something she made up to avoid taking care of the packages. I'd understand if I had 20+ small packages but I had half of that and even then I've seen well above 20 small packages left on the counter at every post office I've ever been to. read more

I went to the Norco Post Office to get two expedited passports for my kids. When I walked in I noticed that the regular post office line was incredibly long. There was only one employee at the counter. They were short staffed. The line was moving slowly and the people were pissed. The blame was not for the one employee working his ass off. He was set up for failure. I hope management would not make that regular practice. I imagine it may be though based on the poor rating this post office received. Lastly, it's hot in there. Fix the situation with the a/c. Back to the reason I was there. Passports. Melody was a godsend. She went above and beyond to help my family. She is the reason for the 5 star review. Thank you, Melody. You were a blessing to us. read more

So unfortunately just like every other usps they can't do their jobs. I ordered something off of EBay and tracking said it would be done today. I checked their online tracking, and it said "Delivery complete- check garage or other location drop off area." I only have one drop off for packages. It's my front god damn door. It's specified in my instructions to leave at my door or mail box no in between. Pathetic excuse for a "delivery driver". read more

Terrible service as with all USPS offices, employees can't be bothered to do their job, 1 person at the counter while there is a line out the door and he prioritizes appointments vs the line of people because no one cares enough to schedule properly. Typical lazy union government employees. read more

I only come here when I have AT LEAST an hour to spare. Wait time is ridiculous. The staff however is friendly and knowledgeable. They need more staff read more

There's usually 1 or 2 people working in the front so the line gets very long and takes quite a while to get through. The drop off mail bin outside does not get dumped as often as it claims it does, I would recommend going inside and sliding it through the drop off in there. The self kiosks are very helpful. I usually buy international stamps from there as well as labels for my packages read more

I love going here to mail my packages. I will say the line can get a but long but sometimes can be fast moving if the customers don't make things complicated read more

This is a terribly slow post office. I walk in with a preprinted label for a simple drop off. Maybe 5 people in line. Took about 30 minutes just for a 20 second drop off. The only two employees working counter chit chat with every customer despite a 20 person line now behind me. The lady working counter was difficult to understand with heavy accent also. Employee also let a lady cut the whole line for no apparent valid reason. I'd give negative stars if possible. Management please pay attention to this! read more

Avoid this place like the plague. I'm in line at this very moment...there is a supposed to be a specific line for mail pick up. Problem is, no one is serving it. There was someone and then she went to the passport line and now is nowhere to be seen. They think she went to lunch and didn't bother to tell anyone so now we've all moved to the regular line having wasted 15 min waiting for her to come back. Worse than the Norco DMV...this entire city is terrible read more

This is the worst post office I have ever been to.... No one answers the phone then it disconnects. When I went there yesterday they had one staff at the register helping customers with the line that goes out the door. When it was my turn after waiting half an hour in line, the post office ran out of the roll stamps I needed. I asked the staff (fat girl) why nobody answers their phone? I had been trying to call all morning. She replied with a smirk... "Oh, it's probably because they don't have any supervisors working" Really? very unprofessional, girl was lucky I didn't body slam her. read more

I say maybe because 1/2 the time Packages arrive to my carrier 1/4 of the time my carrier she hasn't received anything for weeks a couple times it took a month the other 1/4 I and a couple other neighbors don't get our mail or its delivered to the wrong address. NOT our carriers fault she can only deliver what she is given and she doesn't always deliver the packages another truck comes around with them. My carrier fantastic read more

terribly long lines, mail pickup is never open which sucks bc our mailbox is always getting broken into. waiting 30+ minutes in line to pick up mail is unreasonable. get more staff read more

Only 1 person helping and a long line of customers. Should have someone send her help so that it helps shorten the line. But I guess this is the norm now at the post office. read more

Fast even with a long line. Customer service is wayyyyyyy better than the Corona office.

This is the worst Post Office. I drop Off my Mail, 3 letters. It has been Two weeks and the mail has not been received What's Wrong with this place, there was nothing special about my letter, just bills. I had stop sending my mail through this office because this was not the first time they lost or missed place my mail. They need to fix the Post Office read more

Nice staff but just not enough! Always super long lines that take forever and no one hardly answers the phone after many attempts. It's frustrating! read more

I checked in today to return Black Friday orders which didn't work and had such a positive and pleasant experience! This Post Office was orderly, neat, well staffed, and full of charming and inspiring Valentine Building Materials ;0) All the Store Associates were hustling hard with joyfully kind and efficient Team Oriented Attitudes! The Lady running the Passport Area was great with kids and Julie was so bubbly and friendly in getting the long line moving fast and effectively. Julie showed me the quickest way to tape and box up my Order and reassured me I wouldn't have to wait in line which put in me a terrific mood. I definitely recommend this Post Office and look forward to returning to check out their Fun and interesting stamps! read more

So glad we moved from one of the worst USPS locations to the BEST!! I run my own e-commerce business as a side job and drop off my mail here often. Never had any issues. Packages are usually scanned the day of. Despite how busy it can get, the employees are always nice and cordial. Thank you, USPS! read more

US Post Office - Post Offices Near Me - Norco, California

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Only 1 person at counter during holiday season. Service is very slow. Awful planning by usps. read more

This review of this post office has been a long time coming. I appreciate Julie, one of the friendliest employees here but others don't pick up the slack when needed. I've been there numerous times when she calls on the mic for backup to the counter, no one comes over (multiple times). I have been to several different locations, this post office is one of the worst. read more

US Post Office - Pitiful service. Broken items at this location for a long period of time. - Post Offices Near Me - Norco, California

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Very rude employees. Passive aggressive and has no problem lying to customers. Hope they can do better in the future.

This is the worst post office I have ever been too I have never come here and the line isn't almost out the door. They regularly have literally one employee working. Any time I know that I have to go to the post office, I'm prepared to spend at least 30 minutes here. They need to hire significantly more employees. read more

Joey the customer service associate was incredibly rude. Horrible service from him and people like him shouldn't be working there. Melody on the other hand is an angel read more

Rent a postal pox here. Haven't been receiving mail that was supposed to be in my box over a week ago. Before I could finish explaining the worker interrupted me and said it's in "my hands". In the most disrespectful manner. No, my mail is in your hands and that's why I pay for the unit. I left with no help and feeling like an inconvenience for a what should have been simple answer. Whoever the front lady was at 8am on July 31st needs to be relieved of her position. It's obviously too much for her. read more

Drop off box isnt big enough to drop anything useful and they close way before the hours on the door.

I had to look around my entire front yard to find that two packages from two different merchants have all been thrown into my backyard and chewed up by my dogs.. all in one week!!!! I work during the hours of delivery, so I cannot monitor where my packages are and get them once they arrive. My dogs got sick from chewing up the package and could have gotten hurt if the packages were thrown on them. You can see that my dogs throw up on the chewed up package. This is absolutely ridiculous and careless of the parcel services. Although some of the product was salvageable, I should not have to come home to product mixed in dirt and dog fec. I paid hard earned money on this product. Have the decency to place it at the front door. It's your job. This occurred Tuesday, March 28th, and Friday, March 31st. read more

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This is how i received my package TWO days after my tracking update stated that it was delivered when it was not. Cut slit, ripped open, and taped back up. They left me 3 out of my 17 ordered items, ripped up plastic and wrappers, and also another item that did not even belong to my order/package. Of course, there is much more to this story. But I'll say this, it is enough for me to say that this was FOR A FACT done by USPS in Norco. I have emails, phone call, and picture evidence of USPS not only tampering and stealing packages (not just mine), but contacting me and lying to me about it. I will be submitting a formal complaint. DO NOT come here. And if you would like more info on why you shouldn't come here, contact me. I am more than happy to share with you my experience and the information i was able to gather while i was at it. read more

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Worst experience by far for this Post Office! Had an appointment for passport processing. Paperwork says to arrive 10 minutes prior which we did. Then they have a sign at the passport desk stating to wait ion the regular line which took 12 minutes. Then when we get to the front the clerk says he will get someone. Waited way over 25 minutes asked status then he asks me what time is my appointment.... dah he looked at it when I showed him our paperwork. Does not make sense for us to require us to make appointment then find out there is a sign first come first serve Monday through Friday!!! What very confusing. Come post office get it together. Very poor customer service!!! Very frustrating waiting while others are assisted and we have not been addressed! So we have been waiting over 30 minutes and still no assistance. Then another clerk opens and she says I don't do passports and starts assisting others. Now both clerks are unsure if either of them had pages the "person" who processes the passports and finally pages her. 40 minutes go by and the clerk (Julie) wants to verify I have all our doc. I explained I followed the instructions to the T. Ok she verified I have all docs and tells us to wait.... and wait on opposite end of building... seriously???? She also indicated she does not know how to process passports. I can't believe only one person in this entire post office in trained to do pass ports! Oh, USPS how you are going to get replaced by UPS. I have continued to try and reach someone in the phone but no one picks up. Now it's been an hour and we DEMANDED for supervisor after being ignored by Julie So it's been over an hour and the "person" who processes the passports finally comes out at the request of the supervisor. Crazy ridiculous! This could have been resolved if these two incompetent clerks couldn't figure it out! read more

US Post Office - We need to wait??? Why we have an appointment! - Post Offices Near Me - Norco, California

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Some of the carriers delivering mail are good, such as "Joe" who is awesome, but no one answers the phone at the post office, it just rings for a while and then disconnects. Tried to call again today 6 times and never got through. read more

What do I have to do to get my mail. Carrier put a key in my mailbox. I open the mailbox and there's another key for the same mailbox with my package nowhere in sight. 2nd time my package is declared delivered but never f***ing there read more

Need for employees. Had an appointment for passport but they were too busy with the other line.

This is the worst post office!!! I've had several packages over the past few years dropped off inside, to a secure mailbox that NEVER started tracking.....so, something is not right there.... employees? Outside ppl theft?...or...???????? Then when you inquire about it, they tell me I must be mistaken.....NO, I Don't make mistakes like forgetting where I am and what I'm doing.... Just saying, do yourself a favor and get receipts or go somewhere more RELIABLE! read more

Yea it's a no for me. The lady who was helping didn't seem inviting at all , only nice to certain people and I was thankful she didn't help me. A guy came and helped me after I stood in line for 15 mins.. my thing is , lady you see me in line and gone tell this lady to go before me when she wasn't even line. All in all the guy that helped me a separate desk was nice and handled my package quickly , however I will not come back to this location as I felt very uncomfortable read more

Easy parking. Always kept clean. Only thing is when I get packages, I like when they put the key for the storage boxes for you in your p.o box.But since they are a smaller location, they don't always have enough of those boxes available and I have to go back and wait in line. I will ring the bell for the pickup only window,but the last few times no one answers it. So I have to wait in the main line. read more

US Post Office - Post Offices Near Me - Norco, California

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The representatives are always friendly. The lines fluctuate from short to long depending on the time of day. The store is always clean and organized. I often see people coming in for passport appointments, that seem to be timely and well organized based on the wait time. There are also precautions taken to keep customers socially distanced. read more