I came in needing to figure out which cluster mailbox number belonged to the townhouse we are…read morerenting. There was a long line to the door but it went very quickly and the staff were all friendly and had smiles on their faces. The employee I spoke to gave me a number to call which was helpful. That number got in contact with our mail carrier and she called me directly to tell us which number was ours. All three employees I spoke to were all very kind which made for a great first impression of the town we moved to from another state. There's a lot of parking available for this post office and it's easy to get in and out of. The lobby was clean, well maintained, and stocked with necessities for sending mail. I haven't utilized other services here but definitely will in the near future.

This is the third time I have had a package not delivered and lost. Substantial amount of money has…read morebeen lost.

As Nashville post offices go, and there are many, I'd rank this my one of my favorites in the metro…read morearea. It's always efficient, busy but with a fast-moving line thanks to the talented employees. The postal facility is also conveniently located in the heart of Green Hills.

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

Gentlemen at the information desk very helpful and told me to stand by the bookcase. After standing…read morewaiting for one of 6 people to help for twenty minutes. Went back to the gentleman and he came up and asked Karen Burns to help me. Well, Karen talked about the Titans and Walmart then told her friend " I will be right back to help the guy with a MVR" She came back after ten minutes and went to her desk. Then off to talk to her supervisor for a couple of minutes. God bless Karen Burns's little heart.

Very efficient. I can't remember when I've registered a vehicle so fast and easy. Just have all…read moreyour docs in order and it's a fast visit.

Here it is Monday and there is 3 clerks working and the line is back up at door. Nice customer…read moreservice but way under staff. Murfreesboro has lost it small town appeal. Some call it progress if that is true then why then 3 clerks? Come on...

Very professional staff and very informative about different options and careers of the Army. SFC…read moreLouie was very thorough and answered any questions he was asked. Thank you!

If you are new to Rutherford Co. or have a small business, opportunity awaits you here! Tons of…read moregreat information about our community here; a great way to plug in to what's going on!

I just want to say that this is my favorite Post Office in the greater Nashville area. Everyone is…read morealways so cheerful, friendly, and helpful. They seem to work very efficiently, there is hardly ever a line, and when there is a line it moves quickly. Today I needed assistance with a complicated postal matter and Josh was extremely helpful and got everything taken care of quickly and easily. I am a very happy customer and will definitely be coming back.