MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

Gentlemen at the information desk very helpful and told me to stand by the bookcase. After standing…read morewaiting for one of 6 people to help for twenty minutes. Went back to the gentleman and he came up and asked Karen Burns to help me. Well, Karen talked about the Titans and Walmart then told her friend " I will be right back to help the guy with a MVR" She came back after ten minutes and went to her desk. Then off to talk to her supervisor for a couple of minutes. God bless Karen Burns's little heart.

OK. Set aside your annoyance with emissions when looking at my 5 star review because no one wants…read moreto do it and curses to TN for requiring it! BUT. This was seriously my shortest wait EVER... and while I have to give myself credit for most of it (waiting until the week before the end of the month AND getting there at 11:15) I still gotta give the staff at this locations some mad props because they were fast, efficient, and I like that this location is removed from highly retailed areas, I believe allowing for faster service and less wait time. PLUS if you go to http://www.nashvillevip.org/ you can check out the current wait time with video. So as soon as I saw the wait time was 3 minutes around 10:45, I hopped in my car and INCLUDING travel time I was gone for 30 minutes, I was at the emissions location for under 15 minutes. Seriously. Crazy. Most efficient station I've visited!!

Okay, my personal experience here was HORRIBLE.. I know it…read morewas the first of the month..I know that there are more people in Davidson Co than myself...but come on....2 hrs and OMG...I lost my entire lunchtime waiting to get my car tested...it passed thank god!!! But that was ridiculous!! There was three lines open and the two end aisles had two workers each but my lane the middle lane...NOT !!! and you can't tell when you are in back and turn that corner which lane you should choose!!! And apparently I chose the one where the guy didn't care how long it took him...he dilly dallied ...talked to people took a few breaks...and had to pull his pants up about a million times... A belt would have fixed that problem!!!! Anyway, its done until next year!!!

This is my second time coming here in the last few years. So easy, so efficient. Years ago when I…read moregot my real ID I brought all my paperwork and waited maybe 15 minutes to be helped and was done within another 15 minutes. Today, I went in for an address change. I got all my paperwork- turns out I didnt need that. I just filled out my information at a kiosk and was out within 10 minutes. The front desk/check in lady was so helpful and so kind.

I went to renew my license and it took an hour, which is the longest I've ever had to wait at this…read morelocation. The shortest wait time has been 15 minutes on good day. Staff was helpful and nice.

For the last 2 years this is the place I chose to have me emissions test in all my cars and never…read moredisappoint,easy an convenient and never disappoint to just drive into this place with no one around so that means is not waiting maybe because is in the middle of the day and the first week of the month so no one is rushing to get their registration done. The employees in this locations are not the most friendly but they are straight to the point an efficient and that's what is the most important to me. If u are looking to chat and find out how is granny u better find a coffee shop lol

I really shouldn't be writing this review. Really. After I went and shared the secret about the…read moreMadison location of the Davidson County Clerk, y'all went and messed it all up. Last time I went there, I had to loop around for parking, I engaged in no pleasant conversation and I waited a half hour. As soon as I hit 'send' on that review I regretted it and experience has borne that feeling out to be the correct one. So why am I engaging in the same sort of self-sabotage? I dunno. I must be a glutton for punishment. I don't quite believe that everyone has to undergo a smog check before getting to renew their license/vehicle registration. With the amount of loud revving, black-smoke-kicking-up Mad Max vehicles I see in Middle Tennessee, either I am the only one falling for this scam or there are a lot of people driving illegally -- because there's no way those cars passed inspection. So, back to Dickerson. This smog station is a welcome respite from the long lines and bad attitudes of other ones. If you live out east, you should be coming here. Actually, if you live in Davidson County, you should be coming here. It's worth the drive. Even though the wait has increased (slightly) in the four years I've been coming here, it's not as bad as other locations. And the wait comes from the amount of cars, not from the techs -- all of who have been kind, efficient and speedy. Come with cash, your papers and a (relatively) clean car and you should be in and out in under ten minutes. As long as vehicle emissions are a thing (and considering it's 90 degrees in October, it should be a thing), you should try and make the process as efficient and painless as possible. That's this location. It is. At least, it is now. Please don't mess up a good thing. I don't want to have to have a 'talk' with you about this a year from now...

A very convenient location, when I came in @ 9:30am on a Monday, there was no line at all. I…read moreneeded to change my out of state tags and if you did not already know, an emissions test is required (cost is $9.00), the closest one to this location is at 501 Craighead St in downtown, took about 15 minutes. Came back at around 10:30, again no line, picked a different kind of tag paid $126 and I was on my way! The address is 4009 Hillsboro pike in the Greenhills area.

Terry was EXTREMELY rude, dismissive and made what should be an exciting experience awful getting…read moreour marriage license. She made every opportunity a racial issue, rolling her eyes at my answers, and tried embarrassing me in front of everyone. I hope she finds peace with herself.

These guys do a quality job. They made my car super clean and charged me a fair price for the…read moreservice. I plan to go back again.

Just got my Honda Civic fully detailed. I just bought the car used and wanted it cleaned up. They…read moredid a great job cleaning it inside and out. They are always great to make sure we are satisfied with their work.

I had a great experience here. So glad to have one in Brentwood now! It was nearly closing time,…read moreand freezing outside - no other customers were there. They were super speedy, friendly and got me out of there in no time. Two thumbs up!

Very pleased with our experience here. Wish I knew the name of the particular employee that made…read moreour visit so pleasant, unfortunately I did not get it, but he was very helpful and friendly. Had to drive three separate cars through there for inspection, and made sure to go through his line each time. Thanks for the good service!

This place sucks! They yell at you to do things. "Pull forward!" "Nine Dollars!" "Come here!"…read more"Get out! Go in the room!" At least there was not a huge line and I got out pretty quickly.

Facility goes as quick as possible for what they have to do. If you go in the afternoon you're…read moregoing to wait for a while. Mid morning around 9:30 is probably the best time since most people are at work. Plan on waiting 30minutes. They employees are pretty good. They aren't working for tips and are not going to treat you like a food server will. It's basically a car shop. It's hot, it's loud, and every customer they serve is annoyed they have to be there. Once you get to the front it takes about 3-5 minutes to test, you pay $9 and you get your paperwork and leave. It's less of a pain than I expected having never lived in an emissions testing area until now.