Quick easy friendly. Less than 10 minutes don't go anywhere else this is the best location and…read morestaff

1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

The CXM link states it an error I could not leave my experience after receiving service, and it was…read morea 2 hrs wait for renewal of driver's license and Real ID Customer Service was Great, friendly and very Professional, she got me in/out quick

White guy said our documents were good then left in the middle of helping us to go to lunch - which…read moreis ridiculous. Black girl w glasses made us wait and was unspeakably rude and said our documents were not ok. There is nowhere to park. This place is atrocious. Also I should add we had 2 little kids w/ us and the white guy was training someone which made everything slower - DONT TOO HELPING SOMEONE TO GO TO LUNCH! The guy was trying to help us, the girl was actively and w a crap attitude trying to reject us because she said she was "behind" schedule. Try helping the customers instead of focusing on your lunch break or being behind. Actually assist people don't be an assembly line of negativity

Very efficient, very polite, very helpful, and very, very easy! Two of us were in and out in less…read morethan 45 minutes, and that's including waiting outside for just 20 minutes before the doors opened on New Year's Eve! Very simple, very courteous, very professional! Thanks HART LANE DMV! Happy New Year!

I wait in line before they open. A lady asks if anyone is needed a duplicate license or renewing. I…read moreneed a duplicate. She then tells me to go stand in front of an employee she points to. Who then proceeds to ignore tf out of me & when I inquire, I'm told to get back in line.

I had a great experience here. So glad to have one in Brentwood now! It was nearly closing time,…read moreand freezing outside - no other customers were there. They were super speedy, friendly and got me out of there in no time. Two thumbs up!

Very pleased with our experience here. Wish I knew the name of the particular employee that made…read moreour visit so pleasant, unfortunately I did not get it, but he was very helpful and friendly. Had to drive three separate cars through there for inspection, and made sure to go through his line each time. Thanks for the good service!

OK. Set aside your annoyance with emissions when looking at my 5 star review because no one wants…read moreto do it and curses to TN for requiring it! BUT. This was seriously my shortest wait EVER... and while I have to give myself credit for most of it (waiting until the week before the end of the month AND getting there at 11:15) I still gotta give the staff at this locations some mad props because they were fast, efficient, and I like that this location is removed from highly retailed areas, I believe allowing for faster service and less wait time. PLUS if you go to http://www.nashvillevip.org/ you can check out the current wait time with video. So as soon as I saw the wait time was 3 minutes around 10:45, I hopped in my car and INCLUDING travel time I was gone for 30 minutes, I was at the emissions location for under 15 minutes. Seriously. Crazy. Most efficient station I've visited!!

Okay, my personal experience here was HORRIBLE.. I know it…read morewas the first of the month..I know that there are more people in Davidson Co than myself...but come on....2 hrs and OMG...I lost my entire lunchtime waiting to get my car tested...it passed thank god!!! But that was ridiculous!! There was three lines open and the two end aisles had two workers each but my lane the middle lane...NOT !!! and you can't tell when you are in back and turn that corner which lane you should choose!!! And apparently I chose the one where the guy didn't care how long it took him...he dilly dallied ...talked to people took a few breaks...and had to pull his pants up about a million times... A belt would have fixed that problem!!!! Anyway, its done until next year!!!

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

I want to file a complaint about the terrible service I received at the DMV. The staff treated…read morepeople with disrespect and acted in a very rude and unprofessional manner. I felt like I was being treated unfairly and looked down on. The environment was uncomfortable, and some employees showed discriminatory behavior that felt racist. No one should be treated that way while simply trying to complete DMV services. I hope this complaint is taken seriously and that changes are made to improve the way customers are treated.

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From the owner: Specializing in insurance policies and tax preparation, Fiesta Auto Insurance is a one-stop-shop…read morefor customers interested in high-quality cheap insurance, auto insurance, personal and commercial automotive, home insurance, homeowners, rental, condo, apartment, commercial property, Mexico insurance, and special event insurance coverage. In addition, customers can also receive tax preparation services, tax services, motor vehicle registration services, and travel services.

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!

Worst experience of my life wasn't able to get anything done all because Bruce Martin doesn't know…read morehow to use a printer correctly to print off documents. This was incredibly frustrating and embarrassing for this facility. Don't hire people that can't use basic technology, now i have to go to another county clerk across town that knows how to use a printer do you see how silly that sounds.