Terry was EXTREMELY rude, dismissive and made what should be an exciting experience awful getting…read moreour marriage license. She made every opportunity a racial issue, rolling her eyes at my answers, and tried embarrassing me in front of everyone. I hope she finds peace with herself.

1:40pm, first of the month, I needed to get a title re-issued as mine has wandered off over 10…read moreyears and I am selling the car. I expected lines out the door, and got them when I got there. The line moved pretty quickly for only 2 people working there and within 5 minutes I was at the front. They were not able to offer what I needed (a title in my hands that day) but did give me a map to where I could get an instant re-issue and were extremely nice about the whole thing. Thinking back, I've had to wait, but if you don't go right at 11:50 you can get in and out in a jiffy.. the place can only handle 3 clerks and about 6 people inside, which is a pain sometimes, but for a govt office it moves. One thing to beware of is people putting on their stickers in the parking lot. They're easy to run over and may mess up your finish.

I went in to take the written tests for my Class A CDL permit. After filling several forms, in my…read moretruck, because of the CV-19 social distancing guidelines, I was waited on by a gentleman whose name I didn't catch. Kendra completed the paperwork after I completed and passed the tests. She was most helpful, in spite of loosing power when just about completed. My hat's off to her and the other gentleman! Bravo Zulu!

The CXM link states it an error I could not leave my experience after receiving service, and it was…read morea 2 hrs wait for renewal of driver's license and Real ID Customer Service was Great, friendly and very Professional, she got me in/out quick

The best ever . Fast and efficent . I was out by the time my appointment was to be. HART LANE…read moreROCKS . Highly recomended

I came here to transfer my Georgia driver's license to Tennessee and somehow a straightforward…read morevisit turned into over four and a half hours. I arrived around 11:14 a.m. and didn't leave until 3:50 p.m. The initial hour wait was expected and wasn't the issue. Once I was called, I found out I was given the wrong ticket, processed for the wrong credential, and had my last name misspelled despite the correct spelling being on my Georgia license and every document I provided. After catching the mistakes myself, I spent more than three additional hours waiting for them to be corrected while new customers continued being helped. Eventually, a supervisor had to step in because the employee couldn't fix the issue, and even then it took multiple attempts. I understand waiting at the DMV, but over four and a half hours because of preventable employee errors is completely different. When you're handling someone's legal identification, basic accuracy and attention to detail should not be too much to ask. The unsanitary facility didn't make the experience any better. The waiting area smelled strongly of body odor, the seats had questionable stains all over them, and the bathrooms looked like what I imagine a jail bathroom would look like. I also watched a Spanish-speaking woman struggle to communicate while the employee assisting her became increasingly frustrated with the poor woman, who had no one there to help her. Instead of trying to find someone who could assist, the employee just kept repeating the same thing over and over in a more annoyed tone each time. Another Spanish-speaking man was having a similar experience. I finally took it upon myself to go into the waiting room and find someone who could help. Go figure, I was able to flag down two Spanish-speaking employees who could assist them, meaning help was available the entire time. The other employees could have easily done the same instead of repeatedly speaking to customers with language barriers in an increasingly frustrated and condescending manner. Watching employees continue to repeat themselves as though these customers simply weren't understanding, rather than finding the Spanish-speaking assistance that was readily available, was extremely disappointing. For a government facility serving the public, there should be far more patience, professionalism, and effort to make sure everyone can access the services they came there for. A government facility serving the public should be clean, organized, professional, and prepared to assist people facing language barriers with patience and respect. This location needs serious improvement in employee training, customer service, cleanliness, and attention to detail!

I had a great experience here. So glad to have one in Brentwood now! It was nearly closing time,…read moreand freezing outside - no other customers were there. They were super speedy, friendly and got me out of there in no time. Two thumbs up!

Very pleased with our experience here. Wish I knew the name of the particular employee that made…read moreour visit so pleasant, unfortunately I did not get it, but he was very helpful and friendly. Had to drive three separate cars through there for inspection, and made sure to go through his line each time. Thanks for the good service!

OK. Set aside your annoyance with emissions when looking at my 5 star review because no one wants…read moreto do it and curses to TN for requiring it! BUT. This was seriously my shortest wait EVER... and while I have to give myself credit for most of it (waiting until the week before the end of the month AND getting there at 11:15) I still gotta give the staff at this locations some mad props because they were fast, efficient, and I like that this location is removed from highly retailed areas, I believe allowing for faster service and less wait time. PLUS if you go to http://www.nashvillevip.org/ you can check out the current wait time with video. So as soon as I saw the wait time was 3 minutes around 10:45, I hopped in my car and INCLUDING travel time I was gone for 30 minutes, I was at the emissions location for under 15 minutes. Seriously. Crazy. Most efficient station I've visited!!

Okay, my personal experience here was HORRIBLE.. I know it…read morewas the first of the month..I know that there are more people in Davidson Co than myself...but come on....2 hrs and OMG...I lost my entire lunchtime waiting to get my car tested...it passed thank god!!! But that was ridiculous!! There was three lines open and the two end aisles had two workers each but my lane the middle lane...NOT !!! and you can't tell when you are in back and turn that corner which lane you should choose!!! And apparently I chose the one where the guy didn't care how long it took him...he dilly dallied ...talked to people took a few breaks...and had to pull his pants up about a million times... A belt would have fixed that problem!!!! Anyway, its done until next year!!!

MY GOAL: To obtain a REAL ID and renew my license that had expired in the last two weeks…read more TIME SPENT: Under 2 hours total --- 30min to upload documents one business day prior, 45min waiting for the office to open, 15min waiting in line during office hours, and ~10minutes to get thru check-in, document review, and re-activating my license with a future REAL-ID. EVENTS: I completed my real ID verification document uploads the proceeding Friday. I belatedly discovered my license had expired, but also that I needed a real ID to comply for the spring 2025 mandate. Late Friday afternoon, I uploaded .pdfs of a W-2 form (SS verifying document), bank statement (redacted and only cover page with address), and credit card statement (redacted and only cover page with address), with accompanying active passport (photo page only). This was deemed sufficient and surprisingly approved Friday late afternoon (in hours!) by email with a confirmation code and 30d expiration. After I printed my documents at home in black/white (both redacted and full versions, the latter was an unnecessary back-up), I arrived at 7:45 AM the following Monday without an appointment. I was number 12 in line. For context number one arrived at 7 AM at this Franklin location. Some of us early birds brought lawn chairs. And behind me, there were over 30 individuals by the time the office opened at 8:30 AM. 15 minutes prior to the office opening, two helpful employees (one elderly woman named Crooks) went down the line and asked each individual about the reasons for their presence there today, as well as to reviewed the appropriate documents. I had pre-printed my redacted abbreviated uploaded documents, which were deemed usable. I had the upload confirmation code, as additional proof. At 830, the office opened, and by 8:45 AM I had reached the front of the line. Of note, I tried obtaining an e-ticket, but it repeatedly failed at the final step 4, with a VDI error. The "check in desk agent", with Parkinsonian hand tremor, reviewed the documents and required the assistance of another, apparently more experienced, but also elderly individual, to navigate screens on the computer to appropriately check my printed documents that I provided. These were deemed accurate (despite me offering the confirmation code of my previously uploaded documents - no idea if they were cross-checking). I was then asked to scan a QR code, which checked me in, and texted me some simple questions (btw I did this during the computer check-in shenanigans). Next I was directed a kiosk, which they called an 'iPad', of which there were three, and digitally confirmed some simple demographic-type questions, took a digital photo, and received a paper receipt of a active drivers license with the printed official copy to arrive in the mail in the subsequent 20 days. No fees for my expired license! I Concluded my kiosk time at 8:54. As I departed, I was overhead called to one of the ~7 cubicles on the left side of the office space, but then, I was shooed away, as my experience was deemed complete at the kiosk. Maybe the cubicle land was for those who had an appointment, an e-ticket, an initial license, or more complex need - I have no idea. In Short, despite some of the daunting reviews and the uncertainty on the DMV website itself, lack of ability to ask any questions at all beforehand, and a limit to readings on Reddit, Quora, and Google, I found this experience to be better than my expectations were set at, and I was quite pleased. Hopefully your journey will be as smooth as mine, even with an expired license in the state of TN.

Recently moved to TN and needed to get a new DL. If you need a DL please, please make sure you have…read morethe documents you need. I needed my old DL and 2 proofs of residency and be ready to make a payment for your DL as well as ready to take a picture. I came in the day before to find out what I needed in order to be proactive. The following day I came without an appt at 8:45 am and it was already packed so remember get there early. Appts didn't seem to make a difference because the two people that sat next to me had appts and were not seen until 2 hours after their appt time. So get there before they open is what I advise. Take a book, charged phone or work items to work on because you will be there a while. To give context I finished a book while waiting. Yes, a whole novel was completed in addition to chatting with people I sat next to. Came in at 8:45 and left at 3pm. Spent so long there that the people I sat with instantly bonded and started clapping for each other each time one of us finally got called up to claim the golden ticket of finally being able to be helped and leave. Be ready to be there the whole day and remember to park in the designated areas as the back parking lot belongs to another business and you will be towed. The customer service was kind and helpful but more staff would be great to service the amount of people that are coming each day. So moral of all of this is: 1. Get there early 2. Eat breakfast and pack a lunch 3. Bring something to keep you busy 4. Bring all the correct documents so you don't have to waste another day.

Explican todo muy bien muy amable la muchacha 100%…read morerecomendado Explican todo paso a paso

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Honestly can't even believe how great my experience was here. I of course checked the website to…read moremake sure I had all the needed documents but I wait in a "long line" for 10 minutes and was in and out under 15 minutes. I couldn't believe how fast and easy it was! Great staff.

I spoke with Jayla on the phone. She was friendly, helpful and knew all the answers to the…read morequestions I asked. Thank you Jayla!