I love this place, it's much more convenient than the post office, the staff is always helpful and…read morefriendly. The cost is a little higher, but so worth not dealing with the parking and people at the post office. They have all the supplies you need to pack yourself, or they'll pack it for you. They also sell greeting cards and other small gifts.

This is my 2nd bad experience with this small business…read more The 1st time attempting to return a Fed Ex package and mail another, I was ignored and "passed over" so they could assist a fellow middle eastern countryman, that did not appear to have an ongoing conversation. Today, I was told by the same man that my Fed Ex package was "too big" and 1.) Fed Ex may not be able to take the package today and that Fed Ex had the right to "refuse it now in order to pick up later if their truck was full." He said he would make an exception since I had already brought the package inside but if he would have saw me outside he would've refused and sent me away. Immediately after saying this an older gentleman, likely related to him, appeared from the back saying "they would NOT take the package, contradicting the first gentleman. He said they could not store the package it in their facility, explaining that FedEx does not pay them but instead they pay FedEx. Information that should not concern me as a customer and not the business owner. I felt attacked and discriminated against. This business needs ethics and business 101 education. I ignored the racial discrimination the first time, but I will not do it again. There are many small businesses that understand the value of customer service. I highly recommend you find one of those before patronizing this one.

They are the best place to go to ship and to color copy- they have a great paper selection and…read morewonderful color rendering- as well as friendly service- inlcuding a macsot dog!

great service, i sent something i needed proof of & this store/service provider it, great service…read more!!!!

This store was open during the severe storm this past week that closed down the FedEx center just…read moreup the street on Bridgeway which closed. The owner was able to fashion a mailing label even without FedEx supplies and the documents got through very quickly. Glad to support a local business and will keep doing so over the box stores.

The most wonderful post office experience! Hank and Tom are lovely people, who are genuinely…read morededicated to the Sausalito community and provide excellent postal service. Conveniently located is a huge plus! I actually look forward to going to check my PO Box, I would recommend to everyone. Thanks you guys!

We are appreciative of our multiple local UPS Store services, both for shipping and for shipping,…read moreor returning all that stuff we should NOT have bought online in the first place. Shame on us. Oh well. We'll improve. But today we went to UPS Store Corte Madera (Village) and wanted to give kudos to these patient. competent, and persistent people that run the UPS Stores. We currently give this store top marks for doing yet another notarization with great knowledge and ease. It has to be hard and tooth gritting retail service at times, let alone the pressures of competition. While just standing in line I have seen an amazing range of retail personal interactions. We'll be back ! -sic A.S.

These employees at this store are very friendly, polite and knowledgeable. I can't think of one…read morenegative thing to write here. Mill Valley residents are lucky to have this UPS store that's convenient with wonderful employees.

I was lightly scolded for having a simple box with 6 bottles of wine that was easy to lift and…read morecarry. This has happened a few times, and yesterday was the last straw after being a loyal customer for years. Not surprised to see other remarks about unfriendly service.

I've been coming to Postal Annex for YEARS, and it used to be my go-to for high-quality service and…read morefriendly staff. Unfortunately, that's changed recently. One employee in particular is consistently unfriendly and off-putting, which makes the whole experience less welcoming. On top of that, charging $2-$3 (changes every time which seems VERY odd) just to put a piece of tape on a box feels excessive. To add, no other Postal Annex has EVER charged me for tape which makes me wonder why just here?? I used to choose Postal Annex over FedEx, USPS, and UPS because they were genuinely helpful--now it feels like I'm just wasting my money. At this point, I'd rather drive farther or go to a main carrier. I hope they figure it out in the future and for other customers.

I needed a notary quickly for my 91 year old mom who is in so much pain she can barely walk with a…read morewalker . Loading her into a Car and traveling is extremely tiring and painful . Because this was a walk in notary, we parked and I had her wait in car to check out the wait time etc. Frank , John and Jessica could not have been more considerate . They had me wait until Frank , (the notary ), was ready. I introduced myself and Frank started gathering up stuff . I was a little puzzled? He said "I'm going out to your mom" OMGoodness I could not believe the kindness being bestowed on us . Tears in my eyes Frank sat in the drivers seat of my car, and was soo sweet with my mom. He made sure she knew what she was signing, gently took her thumb print and notarized our document . The manager, Jessica was the person who authorized this kind move, and John covered the workload while Frank was helping my mom. I can only pay this kindness forward . There are not words to explain how much this meant to us. PLEASE GIVE THESE WONDERFUL PEOPLE. YOUR BUSINESS THEY ARE GREAT HUMANS !

I had such a great experience at our local UPS shop #2464. In a small town, customer service really…read morematters and Andrew and Jessica absolutely delivered. From the moment I walked in, I was greeted warmly and treated with genuine care and attention. Andrew and Jessica went above and beyond to help me with my photo copying needs, taking the time to explain my options and making sure I understood everything. What really stood out was Andrew and Jessica's patience, kindness, and willingness to go the extra mile, something you don't always find these days. It's clear they take pride in serving their community, and it shows in every interaction, not just mine but with the other customers I saw. I will definitely be returning for future copying, packing and shipping needs and highly recommend them to anyone looking for a reliable, friendly service in our town of Novato.

Top notch postal services and more! Customer oriented for those requiring an extra level of…read moreprofessionalism. Or if you care to add your own "special touch," self service smooth as SMART.

Delighted to discover this convenient Postal Annex in Novato with the best service I have…read moreexperienced at one of these UPS/postal/Fed Ex service centers. The owners are helpful, professional and friendly. It is important to me to support small local businesses, and it is a pleasure to patronize this business. Don't be put off by the appearance of this retail strip mall (as I was initially) because once you enter their business, service wins you over.

I needed a box to ship back another box on a RMA. I was assisted by Maria, a friendly and competent…read moreemployee. I just paid for the box and she packed and sealed it for me. Now that's service!

Though I don't often use their services, I needed to get some digi-photos to renew my passport…read more Matt (who turned out to be the manager) gave excellent customer service, going out of his way to make sure he made (me) the customer happy. Customer service is a dying phenomenon but Matt still gives the best!

I used Pak Mail to ship a valuable piece of art that needed to go out the same day. Pak Mail was…read morerecommended to me by another art shipper in our area that couldn't meet my deadline. The good folks at the Pak Mail location in San Rafael were very professional and quick to respond. The did all of the work and the art arrived in Boston the next day in perfect condition. I honestly couldn't be happier with my first Pak Mail experience. I would gladly use them again to ship fine art or any other shipping needs. Their prices were very reasonable for what I was asking to happen. The store was nice also, very clean and orderly. Great overall experience. I highly recommend their services!

Excellent communication and prompt responses from Ms. Nichelle. Impeccable service! Pickup service…read morefor my Picasso precious ceramics at the CLARS Auction Gallery, professional packaging and FedEx shipping to Italy at a very competitive price! An excellent experience. I will definitely use PAK MAIL San Rafael (US148) in the future and recommend them to anyone looking for a serious and reliable shipper. Nicola - Italy

There service at Travellers Mailbag is excellent! We have used this business for at least eight…read moreyears and have not had one complaint. Lisa, the owner is always there. She is professional, cheerful and will go out of her way to be helpful. Mail is promptly in our box, we can call and ask if something has been delivered yet, saving a trip if it is not there yet. When traveling we know our mail will be safe and there when we return. We do not need to worry about packages disappearing from our doorstep, they will be safely at Travellers Mailbag. I highly recommend this business. It is a great, reasonably priced service that we continue to appreciate.

This is an amazing service! John and Lisa are both warm and courteous while handling an armload of…read morerequests and mail services. Very professional and organized . They have been a tremendous help to me as I have moved to Central America. I get very little actual mail, but when something important comes through John or Lisa always contact me promptly to make arrangements to scan or forward mail to me. I can't say enough good things about this business!!