This is a busy post office! It's HUGE! It takes up 1/2 block. Inside was swarming with customers!…read moreIt was tidy, well stocked and had a greeting card kiosk. This P.O. serves a large population of the Westside of Buffalo! The customer service was pretty fast, I bought several postcard stamps! Go here to drop off your bills! And Go Bills!

BY FAR THE WORST POST OFFICE TO DEAL WITH! the workers are beyond rude and give constant wrong…read moreinfo. The post master is a very nasty person and they NEVER answer the phone! I just called them 15 times in a row and NO ANSWER AT ALL! then the phone starts ringing busy after two mins of listening to the ring tone. Something needs to be done here, its constantly like this!

Great customer service and professional support. They went out of there way to accommodate my needs.read more

This is a smaller post office in the area. The last few times I've stopped in the staff was…read morefriendly, the line was short, and I was in and out. There's always parking to boot! My last visit the counter staff helped me pick out the best way to mail a letter that I wanted to know it got to its destination. She didn't sell me the most expensive delivery just to make money- she helped me with the very best option. And I appreciate that. Be aware this is a very small post office so they do not have as much merchandise or a drop box for large packages. You will have to give those directly to the staff.

Had he the worst post office! It always under staffed. The staff they do have are miserable. Always…read morelow on stock items. Unfortunately when I went in last week I actually had to leave and go else where. The one person working the desk was disabled and unable to communicate. I was unable to understand her and get any questions answered. No disrespect to her, but working the desk where questions may need to be answered is not the right position.

I really wish there was a way that if you're just picking up, your experience could be expedited…read more Standing in line waiting for people to individually stamp their box full of cards is insane especially during the holidays. There should be a separate line for pickup only to make life just a little bit easier. I understand workers are being overworked but there's gotta be a way to make it easier for everyone somehow.

I must say for a US Post Office experience there isn't much to get excited about but the crew at…read morethis particular office is fantastic! They make mailing packages fun! They keep the line moving fast and efficiently while interacting with the customers in a way that makes it feel enjoyable rather than a chore.

my package was stolen before delivered the box arrived and it was empty…read more theyve been reported

Very unfriendly. The employees hate doing their job. I had an employee call my personal cell phone…read moreasking me to stop placing pick up orders because it is not convenient. I've had them leave packages on the side of the road and on top of the mailbox. There has been days I expected things to be delivered , no driver would come but they would mark items as "delivery attempted" I've never met a group of people that equally hate doing their job. Wish they'd hire people that were willing to do their job without complaints and rude behavior

This is a fairly large post office in the town of Florence. The service area was well man, and…read moresuper helpful. There is a large amount of parking in the front.

I'm here fairly often. Manhattan street location is closer to my house, but I come up this way…read morefairly often, and the parking here is easy. But the lines can be very long, and it doesn't always move quickly. So there's that. Sometimes if the line is too long I simply turn around and come another time. But, when you do make it to the counter the employees are nice and focused on you. Update 116 2021

This is the main post office I go to. It's 2nd best out of…read morethe 3-4 that I hit up some times. This location (Hertel Avenue) is usually very slow. The employees work as if there's no one in back of the customer,even though the line is almost to the door. Sometimes you'll get a really nice worker who really helps you out & tries to give you advice on how to send something the cheapest way,the fastest way & figure help you out totals of a package,when figuring out how much everything is worth inside the box you're shipping. Others are just rude af ,and make u reopen things,go through it,take crap out & they are just simply bastards. The guy I had today was straight out of "Woodstock" ,listening to some whacky music that does not suit a post office at all. He acted like he was on acid,or just as high as a kite. I felt uncomfortable & all I was doing was buying 2 books of stamps. Lol But,I do have to say,I love the way they have such a huge selection of stamps and all different things from shipping box sizes,to cards,labels,etc.... Such cute stuff.

Some days there are a long line today wasn't one of them. It took little bit to get my mail the…read moregirl was so helpful so waiting wasn't that bad.Small post office but have things you can use for shipping to buy even cards incase you forget one!

Need a stamp? Need to send a package? Need supplies to send something? Need a passport? where…read morecan you go to do all this and more...The post office. They move like clock work and get everyone needs taken care of and always offers information to help you out. Best thing they were open on a Saturday for those of us who work during the week. Great place to go and wonderful people who work there.

I had a fantastic experience with the Lockport East Ave. post office back in early June. I had a…read morepackage of custom party decorations that was shipped late by an Etsy seller (despite my daily emails asking when it was going to ship and to confirm it would arrive in time) and it was iffy to make it in time for my son's 1st birthday party on Saturday. I called the post office Friday morning and spoke with Seth, the Post Master, and he was super helpful and said I can request the package be held as soon as I saw it was in Lockport. I tracked the package and called as soon as I saw it was at the Lockport station, they found the item and held it for me to pick up the morning of my son's birthday party. I went as soon as they opened the next Saturday morning and discovered the wrong package was held and now the package I needed was now out for delivery. Frantic, I called Seth and he discovered my package was going to be delivered by 5 pm...after the party. He asked me to give him a few minutes and he'd call me back. Within 5 minutes, Seth called me back and said his boss, Kaitlin, was going to get the package off the truck and deliver it for us and that she was going to call me to let me know when it was dropped off. In a matter of 30 minutes, the package was on my porch and Kaitlin called to confirm. These two did not have to do all of this for me, especially considering this wasn't USPS's fault, but they went above and beyond and were able to help make my son's 1st birthday party exactly as we wanted. I am so appreciative of Seth and Kaitlin and their excellent customer service. Thank you Seth & Kaitlin!!

professional and friendly staff good assortment of cards handicap acsesible, wonderfulread more