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10 months ago

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8 years ago

Extraordinary service! Friendly people and try to help u out in the best possible way!

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U-Haul Moving & Storage of Niagara Falls

U-Haul Moving & Storage of Niagara Falls

(2 reviews)

Twice ...not once twice they screwed up my day. I "reserved" a truck and a trailer to pick up a…read morecar. I arrive the morning of the "reservation" and I'm greeted with " Oh, didn't you get the message, we don't have the truck." NO, I didn't get the message because there wasn't any sent or any phone call. This place is a joke as are uhauls elsewhere. This is not the first time they have done this to me. They are very fortunate they are the only game in town to get a trailer or everybody would go elsewhere. Once they gave me a truck with a bld tire that got stuck several times in the snow. Oh forget about that $50 Guarantee when they don't have your rental on time. ..good luck getting that.

Horrible. Just horrible. Dealing with them is as if you're in some alternate dimension where up is…read moredown and left is right. Like every other U-Haul location I've dealt with, they do not honor your reservation. Nor do they honor their widely advertised "reservation guarantee". It's complete nonsense, bait and switch tactics. They offer zero apology as this is simply how they operate. Callous and unsympathetic. All the horror stories about U-Haul that fill the internet are true. Take a look. Pay up for the competing rental companies. Definitely worth it. "You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them." - Jerry Seinfeld

Freight Boy - couriers - Updated May 2026

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