I went in the other day to the Stonechurch location, Ancaster and the young lady there was perfect…read more Her name was Jen, Jen was very helpful, polite and patient with us. It was at closing time as well and she didn't rush us or anything. 5 stars all the way.

Best customer service I've EVER experienced at a UPS store, most are rude, this experience was…read moreextremely positive. Andrea was very helpful, courteous and professional. Definitely worth the drive to Ancaster. Thanks Andrea.

I've been stopping here quite regularly after my company switched to UPS. I would say across the…read morecarriers it does provide the best delivery service met. Canada Post promises 2 day delivery during pandemic with guarantee for corporate customers, FedEx promises 1 day delivery with no guarantee and would arrive to my customers between 2 to 5pm (pre pandemic guarantee was honoured) and UPS, well it seems to be hitting 10am almost consistently with the 1 day no guarantee. The service abilities will be dependent on location, obviously more rural areas will be really dependent on carrier and their network. My only criticism is this location. There is really only one way into the plaza from Bishop, if you get out, you can go back to Hespeller if you're driving north; but if you're driving south then you must go back on Bishop. With the Tim Hortons in the plaza some patrons line up blocking the access to Bishop and it's difficult to make a left to go back to Franklin (parallel to Hespeller). I cross my fingers and toes no one hits me, so far so good.

Very disappointing and frustrating experience. I went here for my passport photo, and the picture…read morewas taken so badly that I wasn't even looking straight and honestly didn't look like myself. The photo was rejected by the Canadian passport website. When I called to ask them to retake it, they wanted to charge me the full price again. Instead of taking responsibility for a bad photo, they just wanted more money. I would NOT recommend this place. It feels like they are simply taking advantage of customers.

I received outstanding customer service from Will very recently. I had a very awkward sized package…read moreto be delivered and Will found me an excellent solution. It then turned out that the place it was to be delivered had moved locations and had not updated their address on the website. Will called the place, got the new address and ensured my package was delivered. Thanks Will!!!

Awaiting a resolution…read more Shipped a package to the US on January 7th. Fully insured and properly packaged, a few days after dropping it off and the Burlington Mountain Grove Plaza store it vanished in the UPS system. It's now March 27th and after more than 5 hours on the phone over the course of 18 phone calls, have come to learn the package that was dropped TWICE and lost TWICE (once it arrived in the USA). After a month it was finally delivered damaged. I have done everything asked of me, online forms, photographs, phone calls, emails and still no resolution. The store has tried to be helpful, after a lot of cajoling, but this issue has been ongoing since January 7th and still no resolution My advice: Do not trust anything of any real value to UPS.

Amazing service! Having recently moved, we had a ton of old furniture to get rid of and Junkfree…read morewere the only company willing to quote us a price without seeing the furniture first, which was a good sign. While we wanted our stuff gone, we didn't want to be gouged so a price up front was important to us. We arranged the whole appointment via email and Steve and Alan showed up on time and ready to go. They were thoroughly professional and friendly, and went the extra mile to make sure we were completely happy before they left. They also managed to fit an entire one bedroom apartments worth of furniture into a cube van, which was a feat in itself. I would thoroughly recommend Junkfree to anyone requiring junk removal services. Although they are based in Hamilton, they serve the GTA. It's also good to know that the furniture they take away is evaluated and given to charity or reused wherever possible. Bonus points for taking credit and debit cards and having a portable card machine with them in the van! Thank you to the team at Junkfree for such an amazing job!

What a good service. very friendly and professional men. I contacted them and 2 days later I had my…read moregarage back. very efficient work. I would recommend them if you need someone to get stuff out of your house. Steve , next time I need someone we will contact you,....no doubt about it. Thank you so much.

Had an item I needed removed the next day and the guy said no problem, then never showed up. Call…read moresomeone else, there's tons of places that want the business, Joe at The Hamilton Scrapper is unreliable.

Service was straightforward and efficient. I left the scrap in front of the Garage as instructed…read moreand it was removed the next morning. No muss and no fuss - a job well done.

We had the privilege of having Ricardo and his team help us move into our new home. I have to say…read moreby far this is the best moving experience we've had! The communication was stellar and Ricardo ensured we were up to speed on everything. They were on time and very professional. The team was fantastic and took great care of our items. Will definitely use them again and recommend the team for sure!

We moved on Dec 1 and this company was about the only one who we could hire for a Sunday move. We…read morehad a great experience with this company. Ricardo and his team arrived on time,,,,were so pleasant and kind,,,,they were careful with our belongings,,,,and offered helpful and money saving suggestions.They worked non-stop for a long day taking only one short break. They have all the right equipment and were considerate of the buildings at both ends of the move. I can't say enough good about this team. Worth every penny and I would recommend them 100%!! Elizabeth and Brian