I went there and asked about shipping a document with a self addressed return envelope. I waited quite some time after they gave me the envelope to scan at a machine close to the entrance. I asked how would I know how much the return is and they said they will do it infront. When I was done - thats when they told me that the self addressed envelope is double the cost. It was at this time that an old white lady thought perhaps I was cutting the line and policed why am there when so many people are waiting back at the line. I was already confused with the way Purolator gave me the return cost and the waiting which I could have used to scan the envelope for shipping. To top it all - no one among the staff stood by me - that I have been in the line even before the old lady - obviously a racist - arrived. The design of the Purolator here in Hamilton is not probably the best UX oriented. Also while the store were clearly busy - they could have done some harm reduction strategies to let other people know I have been there for some time and thus am on the line. read more

I was in a Hamilton Store on 830 Upper James . The two ladies named Mary and Tania , were amazing . Helped me with all my questions and very professional dealing with what I needed to send . Great attitudes, very helpful and friendly . Thank you Ladies . I will be back . read more

My wife and I were at the Purolator pickup office on Upper James and Mohawk in Hamilton this past Friday Aug 11th. I had just recently had a pacemaker put in therefore I am still not allowed to lift more than 10lbs. we asked for assistance with our packages from the 2 girls working at the time and they were extremely helpful and courteous and very accommodating to the us. It's nice to see that this type of courtesy has not completely disappeared. Too often staff at various businesses are rude, curt and have the "That's not my job attitude" but that was not the case at Purolator. We want to thank the two girls on duty very much for their help and kindness as it was greatly appreciated. We certainly that hope that others follow this example as we find helping other people is gratifying to all parties including the business itself. Kudos to both of you at Purolator Upper James. Sincerely Jerry & Trisch Van E. read more

Pathetic! This is twice that this has happened to me now. They came to deliver my package to the building I reside in and leave only a notice that I can pick up my item at their Upper James Street, Hamilton Location. We were home too, and the Tracking Indicates that the Receiver wasn't available? That was at 10 am on March 1st 2019. No phone call...nothing! Had the same problem a while back while I awaited an Auto Part I urgently needed...had to wait until the following Monday to get the item and even that was a hassle to pick up! Now, this? Worst Courier Service ever, and I really can't understand how Purolator stays in business. Once was forgivable...but twice??? I never have this problem with DHL, UPS, FedEx or another courier out of Brantford, Ontario...who's name I cannot remember? I don't pay extra Shipping Fee's just to be put through this hassle and incompetence! Every chance I get, I'll starve this business of my hard earned Dollars and select another delivery option wherever possible! Get A Grip. read more

15/Dec/2017: Horrible service. My spouse was home today when the Purolator person just left the delivery notice on the outside of our apartment building. Our building is secure, and relies on cell phones rather than a buzzer system, but a) our delivery address always includes our number and the statement to either knock very loudly (we can hear the front building door from our apartment with no issues) or phone up and b) spouse also tapes a note to the door with the same info. The delivery person did not even attempt to knock, let alone phone us. When I contacted live chat, I was told that drivers do not carry phones, but I know this is false. We have had other Purolator drivers call us at home for deliveries, as well as call us at my office for corporate deliveries when our door was locked for lunch hour. We have had drivers call us in Hamilton from Toronto when they could not properly read the suite number on a slip while attempting delivery. One driver on a previous delivery that actually did not have a phone radio'd in to dispatch and had them phone us while he waited downstairs. All of the other couriers I use - heck, all of the food places I order from - all have phones and have no trouble calling up upon arrival. Why is Purolator so behind the times? What does a driver do if they have an issue or emergency? Just scream at the top of their lungs and hope someone hears them? I wish Amazon would stop using Purolator, or at least give us the option to say "never use x or y company for my orders". Update 19/Dec/2017: So I've attempted to have this package redirected twice, and it is now on it's third attempt. My first request to redirect was point blank ignored and never processed, as admitted by the live chat rep when I made my second request to redirect. Enter today, and they attempted redelivery at the wrong address. So now I have had to put in a third request to attempt redirect to the correct address for tomorrow. This is absolutely ridiculous. read more

Despite the website and all instructions online saying otherwise, this location refused to release a package with a passport and a utility bill. Very disappointed. read more

I have a package that must be sent to bell canada asap or else I'll receive a $200 fine. I asked for a pickup..driver made no attempt to contact but they can drop a box at my apt door the previous week. Someone not doing there job properly! read more

Honestly, worse service ever. Called in about a package (since purelator cant get their shit straight with delivery- I had to pick it up here), and the lady told me to "hold".... so I did. For almost 25 minutes. The other day, it was almost 30. Like how busy can you be to not just take the call, and direct the person to whoever they need to talk to without wasting their time. She picks up and says "no" gave me a number and hung up. EASY, and it takes you that long? This whole service is just horrible beyond words. What's the point of delivery if they won't deliver? They don't even leave notices?? I was home all day the day because of this reliever (quite large) and they said they "came by". My buzzer right on the address... no buzz, no notice... I had to call myself because I checked my tracking and it was In red saying "incorrect address". Like?? I live across town and this is a major Inconvenience on my part. Whoever is running this show needs to get a better system because clearly nothing is being improved with this service. It shouldn't be this complicated for a damn package. read more

So my partner and I walk in here one morning because she received an e-mail that her package is being held at this location. The clerk asks her for the tracking number which is an odd thing to ask for to begin with so my partner tells her politely that she doesn't have it memorized but has her ID. The clerk then goes on to ask her if she received a phone call or a slip from purolator. We tell her that we did not but that according to the tracking info the package was being held here. Rather than check by name she forces my partner to look up the tracking number on her phone at which point she finally goes and retrieves our package for us. She proceeds to tell us that we would have gotten a phone call today to let us know that the package was being held here (why is this relevant? we are already here to pick it up but she said it as if to imply that we shouldn't have shown up until we got that call..) Overall the customer service was extremely poor and this is coming from someone who works a similar job in the public sector dealing with non-paying customers. I don't think I'm being unreasonable when I expect some minimal effort when it comes to treating your customers with respect. Like she literally looked like she didn't want anything to do with us and almost made us feel bad for disturbing her. After such an interaction I have little to no desire to ever take my business to purolator. read more

said they tried to deliver a package and left a not while I was home, no note and tons of excuses from customer service about ICE on the street.....its winter, this cannot be helped, CANADA POST tho delivered everything the same day :-/ I don't own a car and now need to goto Upper James, 5 kms away from my house. why even call this a delivery service read more